What i love about this place is that the staff are attentive. Checkin and checkout is a breeze There's a room heater. The room is comfortable as well as the bed sheets. The bathroom is also clean and they provided soap and shampoo. The breakfast starts 7am. But coffee is available at the coffee machine even before breakfast is served. They have bread, eggs, coldcuts, fruits, cereals, cheese.. and my view on the breakfast table is the Matterhorn Mountain with icy tops... Great!!!

The place is a good 1.5km walk along cobblestone path. Although the walkway was very scenic with all the chalets and icy mountain surroundings it, it will be difficult if you have a wheeled luggage. There is also no elevator at the building, but its ok as the stairs are wide enough if you're carrying a luggage. There's an electric bus (free ride) that's supposed to go around but I haven't chanced on it. Electric taxis can be hired though. Then there's a climb of about 100m to the hostel. So it's better if you leave your luggage at any major train station and just bring what you need if you're just going for a sight seeing.

My sister and I enjoyed our stay here! My favorite part was the dinner. We booked it ahead of time and paid 20 CHF each for a three-course meal. The food was delicious and it was a great deal! My sister eats gluten-free and they had options for her too 🙂

Be prepared to take the stairs with your luggage! It's 2 flights of stairs from the street to the entrance and then our room was on the third floor. There was no elevator in the hostel that I was aware of.

Friendly staff, convenient location, a ski room with a ski boots dryer, and delicious meals—what more could one ask for? Plus, having a ski bus station nearby for those who prefer not to walk. Thank you!!!

I love the breakfast and big smiles from friendly wirkers like Catelyne. What made me forever grateful, however, is the kind care from Chef Umberto. I got sick Wednesday morning with some sort of stomach bugs. A pharmacist suggested me to eat fresh veggie soup. I bought some fresh veggies, thinking to make some soup using the macrowave avilable for guests. Then after Chef Umberto learned about my situation, he made the soup for me Wednesday which were my dinner on Wednesday and breakfast on Thursday. Then he mad a huge batch of soup for me again on Thursday evening. Even more, he packed the extra soup in two sealed bags with proper labels for my Friday meals because he would be off work on Friday! This level of care and generosity is something I’ll never forget. Thank you, Umberto, for not only cooking but for genuinely looking after guests. Your kindness made a huge difference in my stay, and I’m deeply grateful!

Great breakfast buffet.

Location is at the highest point in Zermatt with no real way of getting there via a bus or taxi car. Be prepared to climb up the hill with your bags if you reserve this property.

Breakfast is rich and plentiful. Dinner (extra) is in tremendous quality and plentiful with an unlimited supply of soup, tea and coffee. However, comparing with the dinner in our first night of stay it was a complete opposite (with basically poor quality pizza in supply only) since it was the day of Easter Friday. Further, its location is unbeatable, with Mt Matterhorn right at the doorstep. Also, it is clean and tidy.

When we arrived (on Easter Friday), the receptionist seemed rather disinterested. We were (over 60 in age) asked to input our personal particulars into a laptop computer turned over from her. No help was forthcoming at all (she even retreated into the office next to the reception counter). We were struggling since we were poor in computer and the computer screen was too small. When we left two days later, the attitude of another receptionist contrasted hugely with the first one.

people are nice and supportive. Mu sister lost a sunglass but they found it and keep it and give it back for her. Moreover, there was amazing Matterhorn view in the common area and we had wonderful time with breakfast and dinner in there.

We need to carry my bag with so many stars myself if you don’t take taxi. Moreover, there is no dryer and we need to get from reception at check in, otherwise we can not get it at the night, because no one is there at night,

The hostel is a 15 minute walk from the train station or a short ride on the red route bus. The views are amazing. The staff are very friendly and the rooms and facilities are clean. My bed was comfortable. There's a good breakfast included and other meals through the day are available. A small selection of snacks and beer are in an honesty box style vending machine. On the ground floor near reception, there's a lounging area, some tables and chairs and a fusball table. The photo in this review is from my room window.

The hostel is utilitarian, it feels a bit like an office building inside. The place is quite basic. One unusual feature is that you have to make your own bed and in a certain way. After speaking to seasoned hostel patrons, I found out that this is unusual. The seating in the lounge area is wooden benches with cushioning. You can't get comfortable and wouldn't want to spend hours sat on them.

It located near to the hiking trails and you might be able to see Matterhorn from the hostel if the weather was good enough. The breakfast was excellent.

The guests who stayed at the upper floor of rooms must walk upstairs with their baggages. One male staff at the kitchen was quite rude to the guest. As I would need to check out a bit before the breakfast time, I asked if I could get two boiled eggs from the basket to go but the male staff stopped me. Upon my persisting request, he reluctuntly gave me two boiled eggs. He said that he just followed the instruction from his boss.

Services: The receptionists are helpful and provide a lot of information. Room and equipment: I stayed in a four bed room which is spacious enough for a stay. They provide big locker in the room and also mirror and sink which is convenient. The unforgettable experience is that the room faces Matterhorn, i enjoyed the view a lot!! Public area and shower are clean, obviously they concern the cleanliness in the shower. Breakfast: The breakfast is outstanding, everything is fresh and with a lot of selection. They also provide great coffee and Caotina chocolate milk. Must try the breakfast!!

It is quite far from the train station, although i knew it took about 15 minutes walking. But there is a stair have to face it with heavy luggage.