I like the location of the property it is centrally located in Zurich walking distance to popular places around zurich close for shopping Near the tram and train station it is also near the Christmas markets around. I like how the staff are all very helpful from the welcoming team concierge front office interns who helped me during my stay. they were all very accomodating and was able to cater to all of my request. was traveling alone but they managed to make me feel home. to the concierge team very efficient and thanks for helping me for my lunch reservation it is very hard to book for a restaurant in Zurich so Manuel if I’m not mistaken helped me. though not only this but with a lot of things like shipment to my home town, nearest church and all. was very kind and helpful.

none at all

Most beautiful Hotel at Zurich lake. Walking distance to main sight seeings. Very friendly and professional staff. Restaurat Baur’s is simply enchanting. We loved spending time at the Le Hall, Zurich most stunning living room.

Unfortunately there was a summer sound garden festivity while our stay, which didn’t allow hotel guests to enjoy the Terrace restaurant and the Pavilion restaurant during the evening.

Every thing was perfect , it is historical beautiful hotel centrally located close to shopping street , the lake and tourist attractions. The staff are very professional at the reception , concierge and room service . They have very beautiful restaurant overlooking the lake at the hotel Gardens. The rooms are very nice good size well equipped . I stay many times in this hotel because it is the best hotel in Zurich in my opinion . I would like to thank Mr Germy at the concierge for his help and all the hotel staff because I had comfortable stay .

Non

Everything was excellent. Baur au Lac in Zurich and San Souci in Vienna are the two best hotels i have ever stayed at. (Stayed in maybe 60 different 5 star hotels in the last 10ish years)

The ooonnnlllyyy thing I can say was that when we came to our room, the door was left unlocked to the adjacent room. But this was handled in 2 minutes so not really an issue.

Breakfast, central location, warm and helpful staff, feeling like "at home" away from home. A sense of traditional hospitality rather than standardised guest care procedures. Expensive but it is worth every cent paid

Noisy Talstrasse. Ferraris, Lamborghinis, etc making noise with their engines every night so as with their loudspeakers at high volume

Breakfast has been absolutely perfect, variety of different choices and the ambience as well is amazing not to mention the outside view.. stunning! Location is just great while the access from the hotel to the city centre is very easy

Suites must become a bit more spatial Otherwise, everything has been nice

Everything was exceptional! The staff was extremely helpful and caring. The bed was extraordinarily comfortable for a hotel as well as requested foam pillows. Additionally, there is an amazing 2* Michelin restaurant at the hotel.

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Service and staff were impeccable

Disappointed that I was in a dungeon type room. Number 032. I paid the same rate as a friend on the 4th floor. It was along trip to and from the room and thought is was like being in the basement. I was also old the taxi fee to the airport was 60 francs and was charged 87.20. not the end of the world but it was incorrect.

I have had the good fortune to stay at some of the most exquisite hotels the world has to offer, but this place stands in a league of its own. I don't know that I have ever encountered such warm, helpful, and inviting staff anywhere. The only thing we didn't like about the stay was having to leave. We'll definitely be back.

The hotel was absolutely beautiful, it’s location perfect and the staff exceptionally professional, friendly and helpful.

The nearby construction was unfortunate but the staff made every effort to make our stay at Baur au Lac comfortable.