The staff were exceptional and service terrific. When we arrived in JRO/ Arusha, our luggage did not arrive with us and Kenyan Airways and Precision Air were next to useless in trying to fix their fault. The Gran Melia’s staff stepped in, calling the airlines frequently and helping enormously in ensuring our luggage was finally located and arrived with us at the hotel. All staff were great but a particular shout-out to Pricila here, who was instrumental in resolving our situation and went above and beyond to assist, plus Boniface, whose empathy and general support was notable. We were enormously grateful to have chosen such a good hotel to stay at, as this sort of service and help was invaluable. In general, the hotel is high quality, with top facilities and rooms, plus very good food in the various restaurants. Also quite a fan of their coffee plantation on site and the cafe serving their produce…

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We arrived at the property around 8pm, after an adventurous day. We were tired from the driving and cold from the dip in Chema Hot Springs. What we liked about the property was its smooth service. From the moment we drove into the gates, we felt a luxurious warm welcome. The check-in process was smooth and quick, which was very important to us at the time. Other little details to note were, extremely comfortable bathrobes and a delicious breakfast spread. We stayed 2 nights and we had a full itinerary so we may not have had the chance to enjoy all of the hotels amenities but we will definitely be visiting again! The cherry on top at the Gran Melia Arusha, is their view! I mean, we spent a lot of time on the balcony despite the low temperatures. I would look forward to the morning light, simply for the views!

It was expensive of course, and booking during off-peak seasons would be ideal.

We loved the staff, as well as the overall style of the property. Our room was beautiful, with an amazing view of Mount Meru. We also thought the Red Level lounge area was a really nice addition to the experience. Prior to our arrival the communication with the hotel was also terrific.

We were not all that impressed with food. We had dinner at The Rooftop and The Grill and didn’t find either to be amazing. The Grill didn’t have my first choice (pork belly) or my second choice (lamb shank), so I ended up ordering the beef ribs and thought they were too small for the price and just ok tasting. The Rooftop items that we had were actually pretty good, but we were disappointed there wasn’t more locally inspired food on either menu. Also, we arrived at the breakfast buffet at 0930 and it was clear that most of the items had been sitting there much longer than is ideal, with some items being quite cold and others being quite dry or overdone. We also thought the bed was very hard which didn’t suit our personal taste, but we acknowledge that some will really like it.

Amazing hotel the staff are all so warm and friendly always smiling fantastic hospitality. The pool was lovely and the sanna project is incredible hand made crafts set up to support locals many of whom have disabilities and struggle to find work. Super cafe attached to sanna project would love to come back here one day

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Everything about this hotel was amazing. I would go so far as to say it is the most beautiful hotel we have every stayed in. The grounds are just phenomenal. They have their own coffee and tea plantations and the flowers, trees, pool, waterfall and outdoor space in general is just stunning! The views from the rooftop restaurant of mount Meru and surrounding Arusha are also breathtaking. The staff were very friendly and attentive, the room was very clean with a stunning view and was fully equipped with all you need. There were multiple restaurants and bars on site for those that are staying for longer periods of time.

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I loved the decor and facilities at this property! I especially lover that they are environmentally conscious and their choices of products and change of towel/bed linen schedule reflects that. The staff were really helpful and friendly. We were 1.5 hours late to a couples massage due to a flight delay but the hotel still accommodated us even though the spa had since closed. The food was so delicious, especially the octopus and steak. I’d definitely recommend staying here!

A bit pricey but met our expectations. Very clean, good food at the rooftop, good breakfast, nice staff. It is considered more of a business hotel, but it was what we needed for a short stop before our safari.

The garden and pool are in pretty poor condition..

The ambience and design of the facility with the wholistic point of view of having inclusivity to give back to the community and also taking care of the environment through recycling

The staff are a bit slow and disturbing to know that certain services are confirmed but they continuously come back to confirm and reconfirm. Very inconveniencing to the guests.

Everything was perfect! The staff is incredibly nice and helpful. I have stayed at probably around 100 hotels and this is the best one. Send our best to everyone and tell them we will be back :)

Breakfast and dinners were wonderful. Massage amazing. Beautiful room and facilities. Staff very helpful and I think Mussa? gave me a tour of the amazing vegetable/herb gardens/coffee plantation on site. Truly wonderful to see everything growing in your backyard.

Nil