We loved the staff, as well as the overall style of the property. Our room was beautiful, with an amazing view of Mount Meru. We also thought the Red Level lounge area was a really nice addition to the experience. Prior to our arrival the communication with the hotel was also terrific.

We were not all that impressed with food. We had dinner at The Rooftop and The Grill and didn’t find either to be amazing. The Grill didn’t have my first choice (pork belly) or my second choice (lamb shank), so I ended up ordering the beef ribs and thought they were too small for the price and just ok tasting. The Rooftop items that we had were actually pretty good, but we were disappointed there wasn’t more locally inspired food on either menu. Also, we arrived at the breakfast buffet at 0930 and it was clear that most of the items had been sitting there much longer than is ideal, with some items being quite cold and others being quite dry or overdone. We also thought the bed was very hard which didn’t suit our personal taste, but we acknowledge that some will really like it.

Everything about this hotel was amazing. I would go so far as to say it is the most beautiful hotel we have every stayed in. The grounds are just phenomenal. They have their own coffee and tea plantations and the flowers, trees, pool, waterfall and outdoor space in general is just stunning! The views from the rooftop restaurant of mount Meru and surrounding Arusha are also breathtaking. The staff were very friendly and attentive, the room was very clean with a stunning view and was fully equipped with all you need. There were multiple restaurants and bars on site for those that are staying for longer periods of time.

Nothing.

I loved the decor and facilities at this property! I especially lover that they are environmentally conscious and their choices of products and change of towel/bed linen schedule reflects that. The staff were really helpful and friendly. We were 1.5 hours late to a couples massage due to a flight delay but the hotel still accommodated us even though the spa had since closed. The food was so delicious, especially the octopus and steak. I’d definitely recommend staying here!

The ambience and design of the facility with the wholistic point of view of having inclusivity to give back to the community and also taking care of the environment through recycling

The staff are a bit slow and disturbing to know that certain services are confirmed but they continuously come back to confirm and reconfirm. Very inconveniencing to the guests.

Breakfast and dinners were wonderful. Massage amazing. Beautiful room and facilities. Staff very helpful and I think Mussa? gave me a tour of the amazing vegetable/herb gardens/coffee plantation on site. Truly wonderful to see everything growing in your backyard.

Nil

This is the best hotel in Arusha. Amazing facilities, mesmerising gardens/infinity pool, great rooms! Everything was spotless, modern and stylish. The staff are also up to the same level! The breakfast is fabulous with loads of choice! The rooftop restaurant/bar worths a visit for sunset with superb views of Mount Meru.

Nothing

ALL STAFF FROM MANAGEMENT, RECEPTIONISTS, RESTAURANTS, SPA, SOLDIERS, CLEANERS AND OTHERS SERVICES WAS KINDS, PROFESSIONNELS AND AMAZING WONDERFUL PEOPLE..... The ENVIRONNEMENT IS QUITE, NATUREL AND AMAZING.... THE ROOMS HAVE INTERNATIONAL STANDARD AND VERY VERY VERY VERY VERY CLEAN..... GRAN MELIA HOTEL ARUSHA HAVE ALMOST ALL KINDLES OF INTERNATIONAL STANDARD AND HAVE MÉRITE TO BE CALLING FIVE STARS HOTEL.... WHEN YOU PASS ARUSHA, I RECOMMEND YOU THIS HOTEL, YOU NEVER BEEN DISAPPOINTED, BUT YOU WILL HAVE FULL SATISFACTION ...... L' HOTEL EST MERVEILLEUX

Nothing To Complain.....

Staff were attentive and spa services, especially happiness, were excellent. I went to her twice. Oversized pool which was refreshing and nice rooftop bar/restaurant.

I did red level, but service spotty, no welcome drink and didn't get 10% off spa services. I would say to pass.

beautiful new melia hotel. beside all the melia comfort, the hotel as really nice coffee plantation (and they also use the coffee for the guest!). our room has nice mount meru view, the staff hospitality is a top notch, even they give us very late check out

food is good but not great!

Absolutely beautiful ! Rooms were clean and comfortable, balcony was spacious. It has everything one would need. The pool and the garden were very nice too, it makes you forget you are in a city ! Also, the rooftop is a must go ! Wonderful view over Mt Meru