It is a nice clean large room, comfortable bed. The TV is hidden in the mirror. I could check in before kl 14, I was offered tea while waiting when my room was prepared. It is a beautiful hotel, beautiful garden and area and hot pools are very special experience. They welcomed me with a fruit dish in the room. Breakfast and dinner were good. They also serve afternoon tea with own made cookies. The overall experience is luxury and good quality to affordable price.

It is imposible to contact the hotel through booking or email, they don't answer. They speak little english at the reception. There were many cockroaches in the bathroom at night and also in the area. I was trying to explain that in the reception but they didn't understand me before they used google translate. A man came and sprayed with a spray for flying insects but that didn't help much.

The mud pool and thermal pool was awesome! The room was nice and clean and the robes were a nice touch.

The breakfast and dinner was complimentary, but nothing really exciting. In hind sight I would have ate outside the hotel. My husband and I were given twin beds separated by a nightstand - would have been nice to have them together. They should have it written somewhere to bring swimming caps to use the thermal pool - they sold caps there, but I'd rather have brought my own if I knew.

A lovely health resort to unwind in the well maintained thermal spa. A perfect mix of tranquility and activities available to make your day.

Being a health conscious facility, smoking areas should be restricted.

This was our second stay at Pam and it excels in every area except one. The food is excellent, the thermal pools are superb (and the main reason for coming) and the hotel is clean, spacious and well-maintained. The only drawback - and it would be so easy to fix - is that the staff seem genuinely unhappy. Unusually for Turkish hotels, there are very few smiles, greetings or thank-you's. Presumably this is a management issue, but definitely it hits you the moment the stern and unfriendly woman at the reception desk greets you without a hint of warmth or that usual Turkish hospitality. If they manage to change the attiotude of staff towards guests, this place will be perfect.

The staff friendliness needs to improve - right now the staff seem really cold, distant and unhappy.

Location. Everyday cleaning. If you expect a Turkish 5-star all-inclusive or visit this hotel after frames 5 stat, this hotel will disappoint you. It is more European style, the food is enough but not so diverse.

My feedback is more about the city itself. The city and hotel have Thermal bath/Hot Spring which is claimed to cure a lot of diseases. The place is relay popular. Now imagine a lot of people with different diseases coming to one place. Most people have already a weak immune system. This is a good place for viruses. My wife and I both got flu after the trip to Karahayit.

Great location , a few short miles from Pamukkale. Excellent wellness facilities, although gym could have more to work with. Pool area great (although in January a little too cold for us). The thermal pool at 40° was amazing! Like a bath. Food reasonable and ultimately good value. Breakfast excellent with lovely coffee - which can be challenging to find in Turkey! You would not stay hungry as buffet is extensive and a giant fruit basket in room to welcome you (which makes it all the stranger that tea and coffee be rationed -see comment below) all in all,a pleasant stay.

A few small criticisms. On asking for additional tea for room, we're told only 1 tea bag per day! Rationing seemed ridiculous at a 5 star hotel. I thought buffet was great but at dinner the entertainment was simply too loud. It was quite fun watching the entirely Turkish resident guests (apart from us of course) enjoying the party atmosphere BUT it was loud! We enjoyed feeling like the only English guests in this part of the world but some may find this uncomfortable and disconcerting. We do not speak Turkish but just about managed to be understood by most.

Great A/C. Breakfast and dinner included. Loved the pool and thermal pools.

The pool and thermal pools close at 10 pm. Would be better if they stayed open for even one more hour!

It is a great place to relax for a few days. And, of course, the most important thing about Pam Hotel - is it's thermal pools. The water is hot and brown because of the mud. It was great to lie in hot thermal pools after a long walk across ancient city Hierapolis, which is situated not far away - only 3 km away from Pam Hotel. The rooms are super clean - thank you, Cleaning Team! There are few improvements that could be made, but the place is really great because of thermas.

If you don't like crowds, don't come on weekends! So many people came, it was really noisy and crowded during dinner and breakfast.

The meals were good but found the dinner hours a bit rushed. 7-9 pm and if it is hot, it is hard to ear before 8 or 8:30 and the abundance of staff were very quick to remove unfinished foods while we got up to get more salad. The food quality was good and everything else great. The spa service was exceptional. Both my husband and I had the best 2 hours of treatment and relaxation ever.

Rushed hours for dinner

Everything was great and the facilities were fabulous! Really impressed with all that was offered 😊

The only thing that bugged me was music at the time of prayer (Azaan). The staff was not bothered about it.