On arrival our room was not suitable. There had been many flight cancellations and, as our own flight had been delayed resulting in our late arrival, our room had been given away. I think the hotel had assumed that we were two adults and two children but we were actually too mothers with two grown-up daughters travelling as a four. We needed a quadruple room (which is what we had booked) but on being shown to our room there were insufficient beds for four adults. The problem was discussed and we were moved to another room which, although slept all four of us, was not appropriate for a party our size. We were advised the next day that we were being moved to a larger room and were compensated by complementary breakfast also. We cannot fault the service that we received after the initial problem.

If wanting to stay on the old cobbled streets and pictures you see online, this hotel is not in 'old' Lisbon. It is, however, only a short metro or Uber ride away.

The breakfast was excellent and the spread was great. The staff was super helpful, at the reception as well as at the breakfast place. They very sweetly gave us an upgrade to a room with a view of the sea. The room was comfortable for 3 of us and when we forgot to request for a room cleaning on one of the days, they sent the essentials and cleaned up the bins when were returned at night. That was super lovely of them. It's super close to the train and airport and that's a huge plus. It was reasonable in terms costing and it's rating as a hotel.

It would have been great to have extra water kept for us as we were three of us.

Right opposite the station so very convenient for arrival by train and only 3 stops on the tube to the airport. A bit of a trek to the old town, 20 min by tube or a bit longer by bus - but all easy trips. Our rooms were a bit small but nice enough. Aircon wasn’t brilliant. Good bathrooms. Breakfast was very good, plenty of variety. The rooftop bar is fun, great views, boom if you want to sit outside. We also liked the bar / restaurant on the first floor which were generally very quiet.

Rooms weren’t that big, and the aircon wasn’t that effective.

We liked everything about this hotel. we booked this hotel last minute after being disappointed with our initial booking...Bruno at the front desk was super amazing. He upgraded our room after hearing of our ordeal with our initial booking...the suite was clean and spacious...the views were spectacular, especially at nights.. it's close to a huge mall and the metro. Thank you to the staff for making our stay exceptional. Ooops...I almost forgot the amazing breakfast. Breakfast there is like a brunch ( with the exception of 🍸) amazing..amazing..amazing!

Nothing

The hotel is very close to the train station and a really nice shopping mall. It was close to the Oceanarium which was good for the plans we had that day. The rooftop bar is really cute, nice views over the city. The breakfast had a wide variety which was nice.

The room is a bit small if you are coming with a baby, maybe there is a higher level of room which is more spacious I don't know. Besides the places I've mentioned above, the hotel is pretty far away from the city center and there is a lot of traffic if you're planning a taxi there.It took us about 30min to get to Rossio Square around 7pm.

This hotel is conveniently located next to the Oriente train station. I had come from Porto after a conference and was flying back to Australia from Lisbon the very next day. It was great to be able to walk to the hotel from the station and have a day to relax. I was met with a very friendly check-in experience and the room was large and comfortable. The bed was especially so. While there aren't a lot of restaurants nearby, the Sky Bar was a lot of fun - offering great views and good food. I normally stay in the city centre so it was fun to see a new neighborhood in Lisbon. The breakfast was also very good!

The rooms and hallways could use a little bit of updating. Some of the carpet looked a little bit shabby and some of the sockets and such seemed dated. For example, having a direct USB plug in is practically standard at most hotels these days, but it was missing from my room.

Loved the hotel. Our room on the 14th floor had a view over the station and a panoramic view to the Vasco da Gama bridge and the river. The room was a good size and very comfortable, with good en-suite facilities. Staff were universally friendly and helpful and keen to ensure our satisfaction. Breakfast was good, with a comprehensive selection to suit all palates. We had one dinner in the Guilty Restaurant which was OK. The choice on the menu were good and reasonably priced. We sampled the cocktails in the Sky Bar, but note that booking is probably recommmended. The underground car park was welcome in the city but some of the spaces are tricky to get into. Fortunately, we managed to find one that gave us easy access to the exit, even if it did take a bit of effort to get into. Loved the hotel and would definitely consider it again if we return to Lisbon.

Nothing really. Absolutely loved the hotel.

We booked this hotel for one night before flying out of the Lisbon airport. It was extremely convenient g and took less than 15 minutes to get from the hotel to the airport via the metro. The hotel was comfortable and had a beautiful view. There were also plenty of food options immediately around the hotel. The hotel had the pullout bed made up for my son and a pack and play set up for my daughter before we arrived. They also gave the kids sweet little gift bags when we checked in. I would stay there again.

The room was clean and spacious. Bathroom was well-equipped with a nice shower and new amenities. It is extremely centrally located for travel in and out of Lisbon and the train station is just across the street. The airport is about a 10 minute drive. The staff were friendly and helpful.

It is not the kind of hotel that I would plan to spend a lot of time at or relax in the room because the rooms are not large. It is also not close to central Lisbon where most of the sights, museums, restaurants, and shops are. It was great for a one night stay between travel destinations.

Really friendly and welcoming staff, very clean room, good breakfast, dinner in the lounge was excellent with a very nice choice of wines, and the location is very convenient.

There were no changing rooms in the pool and no robes available in the room to change into in advance. The small pool itself is nice but really ought to be supervised by a staff member since children were jumping and diving (the parents ignored the no jumping / no diving signs), which made it very unpleasant for other guests and quite dangerous.