Very nice staff, close to airport, thoughtful decorations, hotel has soul!

Found hair in my bed that was not mine.

The hotel staff was wonderful, including their willingness to help us drop the car off the night before our flight home (and they were 100% right to recommend that!). The shuttle service to the airport was super easy and every 15 minutes. We also loved the small bottles of port in the room---the perfect end to an amazing trip to Portugal. Room was a tiny bit small, but given it was for 1 night that was fine. Nice and quiet, too. Really, if you have an early morning flight to the US or elsewhere, this is the way to go.

Room was a tiny bit small, but not a bit deal.

Close to airport, and great pricing

Having a hotel with bunk beds was great for kiddos. The hotel is an easy walk to/from the terminal, shuttle is provided but it takes much less time to walk than to wait for it. The restaurant was adequate for our needs and the breakfast was very extensive.

There's a curtain separating the main sleeping area from the bathroom area but there's nothing separating the bunk bed area from the bathroom or main sleeping area. So after kids went to bed we had to sit in the dark and shower/get ready for bed in the dark. The curtain placement makes no sense. The window was a bit thin, plane noise wasn't really a problem as it's pretty far from the runways but voices of people outside were pretty easy to hear in the middle of the night.

The staff were helpful and friendly. Perfect hotel for early morning flight, and also to access downtown Lisbon. Even though it is at the airport, it is very well sound proofed. The rooms are comfortable and spacious. The complimentary breakfast has a wide variety.

The hotel was having repairs done, so we had to change rooms 4 times because 2 rooms were on floors where painting was being done and the fumes were unbearable, and the 3rd room the AC was not working. The 4th room worked out really well, and the staff were helpful and apologetic throughout the process.

The main reason for booking this hotel is its proximity to the airport. Its just a 5 minute walk. So if one has an early morning flight, this is a great location to stay at. The rooms are large and the bed was very comfortable. The restaurants are also quite good. If you have an early morning checkout, they provide you with a packed breakfast, which is great.

The bathrooms are oddly designed. There is a separate WC and a separate Bath. Both have translucent doors, which we were not very comfortable with. We had to checkout at 2:45 AM to catch our flight. The front office staff were not very friendly or helpful at that time. They were supposed to get us a taxi, but it took so long that we finally decided to walk with all of our luggage ourselves.

Convenient for airport, shuttle bus, good bar snack meals as well as restaurant . Staff friendly and helpful. My room had a terrace which was a nice bonus.

Decor really dull and quite depressing - dark hallways with just floor level lighting panels, dark walls and awful lighting in the room.. Couldn't find the wardrobe as it was cunningly designed as a wall (I found it by accident when I opened what I thought was a linen bin - the mini fridge - and caught the cupboard above it. 🤦‍♀️. open bathroom in accessible room quite off-putting (just a curtain to close it off from sleeping area) and an open shower so water goes everywhere. Quite dangerous to walk on the soaking wet floor. Lack of plug sockets (a couple at ground level behind bedside cabinets and although there was a hairdryer ( in the hidden wardrobe) there wasn't a plug near a mirror.

Great location, good breakfast, friendly staff!

Terrible shuttle service to airport, only fits 8 passengers for the two hotels across the street ftom each other (Melia and Star Inn) and limited soave gif luggage as well. Only 1 shuttle goes back and forth, if you don't line up ahead of your necessary time to get to the airport by at least 30 minutes, you have to wait for the shuttle to drop off and come back... These 2 hotels either need larger shuttles or more than one!

Close to the terminal, had to get an early flight. Nice room, quiet even though it being at the airport

In general a clean and nice airport hotel. The holiday decorations were REALLY pretty. The bar and dining room are good with a menu that worked for us

a) The rooms are small and box like with low ceilings. That's not really a good thing. overall for me. b) Housekeeping uses a deodorizer or some sort of air freshener that is overwhelmingly strong, and I didn't like it, and it really made me itch. c) I appreciated the sheets were so clean and bleached, but they all. so were very rough. Such a clean place, but just a couple of things could be done to fix up the stay.