The location was great. Located right downtown near everything. The lady at the front desk was very nice and helpful. The hotel was clean. The lobby had everything you needed. I was able to host my family there to open gifts (after Christmas) and there was so much seating and things to do. They had a pool table and games in the cabinet. The pool was nice sized and I appreciated that it was warm as well as the room. Breakfast was great. Plenty of options. Coffee and hot chocolate offered all day.

nothing. Everything was great on my stay.

The room was spacious, comfortable bed, very clean, loved the mechanized blackout curtain, bathroom was large and television was excellent. The staff was okay during check-in. The man behind the desk was having a looong conversation with a gentleman before me, which was a little concerning because I was tired and eager to get our room keys.

The bathtub was okay, but I couldn’t get the water hot enough and the water took FOREVER to fill the tub. Also, there were not enough grab bars for getting in and out for a senior like me! Kids were running the halls until VERY late and slamming doors!

A new hotel is always nicer than that "used" look. Nice to be able to park right near the door. Although I-75 runs right by the hotel, since my room was on the side away from the expressway, I didn't notice much noise. The roll-down blackout blind on the window was super-- blocked out all light. Comfy bed. Great shower, fluffy towels. And the oatmeal was delicious :-)

The employee working at the "public" computer by the window in the lobby who, when she had a question for her fellow employee, yelled that she should come help her, rather than just standing up and walking over to quietly get her-- was a bit annoying for someone sitting in that area. Also, the hotel is a little pricey for the location (next to the freeway), but the convenience and included breakfast made up for it.

Location was great, but the breakfast was frankly a joke. I’ve stayed at many hotels and I realize breakfast is not gonna be unbelievably lavish but how about just some fresh bananas and fresh oranges? There was no fruit of any kind just some terrible cereals and some horrible bread options.

The beds are very uncomfortable, which is surprising.

We had a short stay in Gaylord, MI and the facilities were perfect for our safe. We appreciate the breakfast availability and Wifi was great! We also appreciated the access to ice and a bottle filler station!

Nothing. I think you all did a great job. If anything, I would recommend keeping up on the breakfast bar. It is difficult during busy times, but it does make a difference.

The front desk staff, breakfast staff (especially Elaine), and room services staff were all great and helpful. The property was fairly new.

Their was some rust in the Back of the fridge. Some either rust or pink scum in the very corner of the shower, and the bottom glass shelf in the shower needs to be fixed because it kept coming loose.

Dawn at the front desk was so inviting... I was greeted with a smile and a little gift bag. She was incredible. She texted and made sure everything was going well. She is a great addition to a wonderful hotel. I love Tru.

I could have gotten a cheaper rate using other means... but I used this one because I have before.

Nice location off I-75 and right next to the Starbucks. Staff was nice and friendly. Room was clean and a nice size. The desk chair was comfortable and the desk was nicely placed. Had a good Wi-Fi to complete some work before I relaxed for the night.

I would suggest not getting a room next to the elevators. It caused the door rattled constantly during the night. The heater in the room was loud and making noise during the night as well. Between the two, I did not get the most restful sleep.

-Good intercontinental breakfast -comfy beds -different way of providing shampoo, conditioner, hand soap and lotion -lots of outlets to plug in devices - common areas in lobby were welcoming -pool was a decent size and warm

-no hot chocolate, even though advertised -beds felt a tad on the small size, maybe not true Queen size -cold in lobby at night if you wanted to sit down and play a game, you definitely needed a sweater

We loved the whole experience! The lady at check-in was delightful and when I checked out the next morning that same lady remembered me and why I was there...mu sons basketball tournament, and asked how his games went. The cleaning staff was super personable as well. They acknowledged us and said hello and were very friendly. My experience at other hotels is usually very different and the staff will keep their heads down and don't really seem like they want to be seen OR heard. Overall we loved our stay! Our youngest daughter left saying it was the best hotel she's ever stayed at! We all agreed!

The only down side at the specific tru that we stayed at was the pool was cold enough that our kids only swam for about 10mins total. Also, the actual location of ours was a little tricky to get back to since it was right past the exit ramp and also because of that it was hard to get across traffic which meant we did alot of turning around when we left. Two very small details though!!!