size of rooms very friendly staff in restaurants, special tanks for (I don't remember names) Filipin girl with brace on teeth and Afro-American girl❤️ and very professional and helpful Ahmed and Arikul❤️

builder noises from outside, mistake with our accommodation for 1st night (room without balcony) and after waiting time for room change. We expect view for inside the palm( it was unclear information on booking) but we had a view for outside☹️ smell in wardrobe ( like a fish smell), not possible use it.

It was a comfortable serviced apartment in a hotel complex in the Palm during a work event. It suited our purpose and we got some time to relax on the wonderful beach attached to the pool. The apartment suited us fine.

There was building work outside our room which we would hear from time to time. We had hired a car and kept getting lost on the way out and to the Palm ! Driving in Dubai takes some practise. It would be have been convenient probably to be on the marina.

The hotel is very clean, with really diligent and friendly staff. The beach club was great. The room was really comfortable and the cleaning staff couldn’t do enough for you.

The location on the palm is great for the beach but not that good for exploring Dubai. Luckily we had a car.

Lovely hotel with very helpful staff.Very spacious room.nice pool and beach area.could use hotel next door also.excellent man who arranged trips based in hotel..Good breakfast

Balcony a little dark and not best outlook but can't be helped

The staff are all cooperative and friendly(front desk staff, staff whose handling the luggage and parking cars, cleaning staff) and would accommodate to your requirements for the room and preferences as they can 😊

I hop you can provide some apartment with twin beds and sofa bed to have variety of choices and when we reached the hotel there was only one person to park the car and at the same time he was handling the luggage and alot on pressure on him , my suggestion to provide more than one for handling the parking and luggage to not make the customers wait, the breakfast space was very narrow and please provide varieties of food choices

The hotel was clean, the room was large and it was easy to get to the pool/beach area. Staff were friendly. The gym is well equipped with modern fixed and free weights. Only a small collection of cardio machines, but enough as the gym was never more than 4 people busy. Location on the palm meant there wasn't an awful lot to do except walk along the front. Even then there are no shops/cafes. A taxi ride was needed to venture off the palm. The nearest shopping/restaurant complex, called the Pointe, wasn't that great and a lot of units are empty.

Very confusing with the pool set up. First day we collected our own towels and were allowed to sit anywhere. Second day, we were told we couldn't sit in several places - one area for the residents, one area for paying day guests. Left sun beds that weren't in the sun. Whilst observing other people arriving, it was obvious that the same rules didn't apply to everyone! On the third day all the towels were on the beds and we didn't need to pick up our own towels. On day four, we got a wrist band...... very weird

The location of the hotel is lovely, right near the top of the Palm, and staff in the actuall Hotel were great. A special mention to Elaine, Poe Poe, and Collins in the 20four restaurant, they were helpful, attentive, and very friendly. The hotel security and door staff were very helpful with arranging taxis, etc. The hotel lobby and grounds were spotlessly clean. The room was lovely and spacious, with a separate lounge area. Overall, it was an enjoyable stay

Bit disorganised round the pool, went to charge us for towels on 1st day, had to explain we were hotel guest but still said no to towels, but the lady on the beach happily brought us some. Had to get a new wristband each day for around the pool.. Seemed odd not to just keep the same one (also not very environmentally friendly, a waste). Told where we could and couldn't sit, depending on the colour of your wristband. No alcoholic drinks at the beach bar, only in the front restaurant.

I rate the hotel in advance. There are much things to improve but the team is excelent and they 'll surely manage it. What is great: 1. Staff, personnel. They make the play. Helpfull, resposible and friendly. One notice to new guests. Unofficial culture in this place: "always ask". It means, you get everything you want (reasonable) but it's not by default, you should ask anyboby from the staff, and they'll do it. Special thanks to all reataurant team. We miss you all! Personal thanks to reception managers: Carolina for you assistance almost every evening. Karina - thanks for solving our small demands and of cause - Martin for your assistance. If I do not mention somebody, it does not mean that ther's something wrong. All hotel team members we dealed with were amazing friendly, responsive and helpfull. Generally, you feel like all personnel of the hotel works specially for you. It values. 2. Room. The room is spacious comparing to what neibour hotels provide. 3. View . Amazing view. We had "skyline" apartment view. But other option is to have dawn view on other side is also great. 4. Beach. Wide sandy beach and warm and shallow water. Good for children and good for long distance swimming. 5. Breakfast. Everything you can even imagine for the breakfast - from different eggs meals made by the order to the variety of pre-cooked options. Good juices, fruits and coffee. 6. Super comfortable and cosy bed. Silent room for comfortable sleep. 7. Price for value. Suppose it's only for the starting period when they tune the service. You can not get any hotel on the Palm for such a price. It' s simply impossible.

And now what should be improved: 1. Cleaning quality in the rooms. Dust is under the bed, between the decorative strips. 2. Please make the usual labels "do not disturb" or track the guests presence in the room. Often cleaning team comes right when we had afternoon dreaming. 3. Shower cabin leaks. Please do something. It's no good when you have wet floor all the time. 4. WC placement is an ergonimic mistake. 5. For european guest you should provide ac adapter by defoult. 6. It has fully equiped kitchen and washing machine but there are no even starting sponge and liquids for dish and washing.

- Friendly staff - Good location with private beach - Spacious rooms - Great prices

- Few parking slots - No 24/7 valet service - I thought the hotel was new, but it seems that the building was renovated. Apartment finishing can be improved - Hot water runs out very quickly from the bathroom

Upgraded to a three bed apartment which was lovely. Great breakfast. Nice staff.

Next to a building site which is at the foundation stage. Woken to Jack hammers at 7am but got us used to U.K. time! Vegetarian food scarce at dinner but staff provided a special meal when u asked. Pool very shallow - great for young kids but not great for adult swimming. Sea 50 metres away so not the end of the world. Taxi ride to anywhere.