Comfortable, friendly and everyone here helpful. Breakfast was good, and plentiful. Happily managed Decaf tea and normal tea on the same table. Evening food also very plentiful, and good. Sufficiently good we ate there most evenings. Nice lounge/ bar area, with live music on Saturday evening - but pleasingly this was NOT audible when we returned to our room. One of those places that appears to be a local 'hub'. Parking is reasonable, at there back of the hotel, and they have charging for electric vehicles.

No towel rail, and room relatively small - but I only booked a standard room, so can't really complain.. :-) Ballymena possibly isn't the centre of tourism, being more of a shopping town.

The staff were knowledgeable, friendly and helpful. the hotel had a very friendly family-owned feel to it, which was a welcome change from my usual chain hotels. I loved the fact that my room was tidied every day, and the soaps and biscuits replaced if I'd used them. And the food was brilliant, and well worth the cost.

Nothing that I can think of.

The location is really central, staff were very friendly and helpful, and rooms were clean and spacious. Great value for money and we really enjoyed the breakfast that was included. We didn't have food at the restaurant but did use the bar which had a good selection of drinks.

My only criticism would be the noise, while not a very noisy hotel, you can hear pretty much everything as there is no soundproofing in the room and the cracks on the door meant the room always had some light even late at night - we didn't mind too much but this might be an issue for light sleepers so worth keeping in mind.

enjoyed breakfast, location was great easy to get to shops train st etc staff were friendly!

when we stayed in Jan the pavlova was amazing that's one of the reasons we came back! but this time the pavlova was just like eating wet egg white very little crispy meringue! the room we had was quite noisy all night as must have been beside a boiler room!

The very spacious room

Breakfast was disappointing, we were in the Dining Room for 9.05am - We were told to sit anywhere even though there was no table ready,. We had to ask for the table to be set. We also had to ask for glasses for the breakfast juices. There was no bacon, sausage, eggs or mushrooms ready and we were told we would have to wait. We were told it was because a Tour Group arrived at the same time for breakfast. We felt we were just pushed to.the side........

Breakfast was lovely, plenty selection and good quality. Also the food served for evening meals was fantastic. Good quality food and large portions. All staff were very helpful and friendly, a requested room change was no trouble. Good location.

I found the beds too soft and uncomfortable so never slept well and was woken by people talking could in what seemed to be either the next room or directly below us. The bar prices were also quite excessive. Over £14 for a glass of wine and a pint of beer!!

The room was fantastic. The food was also great. The staff were very attentive.

The hotel knew there was a fault with the shower in our room, but still put us in that room, where we both had cold showers the first and last mornings. I don't expect that when paying over £136 per night.

Everyone was very helpful, and the hotel was just what was needed. A bit dated, perhaps, but what does than matter when it's clean and reasonably spacious?

I don't think there was anything that we had any issue with! Apart from the weather, over which the hotel had no control!

My son and I drove up from Tullamore to attend a golf tournament at Galgorm castle golf course. We could only stay one night and we were very happy to get a room in the town. The room was fine with a nice ensuite. We ate in the downstairs bar area and the food was very nice and reasonably priced. We had breakfast the next morning and that was perfect also. Any staff member we encountered were very nice and the staff in the bar area where we had a few drinks and a bite to eat were very friendly All in all, we were very satisfied with our short stay

There wasn't anything in the hotel we didn't like. The town itself could, possibly do with a few less flags and few more restaurants.

The staff were very helpful and friendly. We were attending a wedding in the town and arrived very early to the hotel. They allowed us to check in way before our time. The bar staff were great. Very attentive and friendly. Very comfortable bed and pillows. Good size room.

Could do with a bit of updating. Our bedroom window faced another bedroom window so not very private so had to keep the curtains closed