The staff in general and particularly Andrew, nice chap , busy but could fit in a chat where possible Ashley , Rev and young man name forgotten The easy parking and loved the garden I have stayed before and hopefully come to the fest next year

Only 1 Green King Ale (IPA) available and only 2 pumps anyway - and I like your beers Speckley ,Abbott etc . The lock on my door ( room 5 ) seems to me fitted upside down I.E. you turn the key towards the wall and from the look of it l am not the only one to struggle with it TV - well I couldn’t get it on - but not a problem as I came for Fairport so it’s nice to cut off from the news and enjoy your lovely town and Fest

Very comfortable. Good location. Staff very helpful. Even when problems encountered (see below) they were understanding and generous (free breakfast after one particularly chaotic morning). There should have been more of them but those who were there were excellent.

Breakfast was chaotic. Waits of 45 minutes-plus 2 out of 3 days. On second occasion table not clean and dirty cutlery/crockery not cleared away. No organisation of tables by room number, just "sit anywhere and we'll find you" (or not). Food, when it arrived, was excellent, which made it all the more frustrating

Smooth check in and really enjoyed my stay here. It's a lovely little area close to the town centre, literally opposite the road it has everything you need from shops to restaurants to pubs etc. The food was wonderful. I enjoy pub food but it can be different sometimes wherever you tend to stay and this was honestly so tasty and memorable! Served with efficiency and care, the staff were wonderful and nothing was too much trouble. It was a welcoming and pleasant atmosphere. My room was a single room however the bed was perfect and there was absolutely no noise at night. Despite it being right on a main road, I was slightly worried it may be noisy but it was so quiet. I was so impressed. My room had all the facilities I needed from a hair dryer to a nice selection of teas/coffees/biscuits and even an ironing board. Also a fan which was amazing, I used it quite often during my stay and it was a great addition to the room. Didn't have to ask for anything! The bed was seriously comfy and spacious. I had the best nights sleep and drifted off straight away. The price was excellent for two nights and absolutely great value for money. Very very satisfied.

Not much to say here but if I'm being a bit picky, I'd have to say the shower was a little on the small side. It was sort of at an angle so the doors slid open and because of that it was difficult to walk into. Quite narrow but I suppose that's just the way it was built and that's fine. It wasn't a huge problem. The water didn't get hot right away it took a good five minutes but again, not a problem really just an observation.

I booked a single room expecting it to be tiny but it wasn’t. The room had windows you could open-such a rare thing these days! For the money I paid, this stay exceeded my expectations. A clean, comfy room in a friendly hotel in the heart of a busy town - what a rare find! I didn’t have breakfast but the bar, and dining areas looked inviting. Car parking was great. The best thing was the friendliness of all staff I met. A smile makes all the difference.

The back area could do with a bit of a neaten but as the weather had been as this may be difficult to do.

The staff were very accommodating as it was our first wedding anniversary. They had put a complimentary bottle of champagne in our room for our arrival, we're happy to take in my delivery if flowers. There was a waiter in the evening that was amazing, very happy and always busy, we had a chat with him and asked what the occasion was etc and when he found out he offered us a drink each, such a lovely touch. The bed was comfortable and rooms are a very good size. Couldn't of asked for a better stay. We had dinner in the evening food was divine and even took our pudding order after the kitchen had 'closed'. We will definitely be back.

We're shower people rather than Bath but it was an experience.

This is a beautiful period property in a perfect location and the staff are all exceptional - friendly, efficient professional and nothing was too much trouble. Because it’s an old property you must expect some ‘quaint’ features like sloping floors (and bed) narrow staircases and corridors and no lift. That said, everything worked as it should. We were disappointed that ‘the out of season’ menu was limited to a ‘bar menu’ as we were looking for something special. We were directed to an Italian restaurant 50m away and were not disappointed. That said, the second night we ate the hotel food and it was very good, as was the breakfast and staff are all allergy aware.

Very little but it is looking ‘tired’ in places. I hope this is resolved before it loses its charm.

The staff were fabulous! We were a group of 11 (all with bicycles)! They found a safe place for the bikes to be stored, and set up the conference room for our evening meal which very thoughtful, and the food delicious! The breakfasts were freshly made, and worth the short wait! Andrew, Jade, Wendy, Ashley, the morning service staff and the chef were amazing!

There wasn’t a door handle on our room, so it was hard to close. Nothing serious!

Breakfast was freshly cooked and plentiful, the room was a decent size, the bed was enormous and very comfy. All of the staff were very friendly and fun. We used the restaurant one evening and the home made pies were fantastic.

The only minus was traffic noise at the front of the property, where our rooms were, but that's not their fault as it's the main road through the town and the secondary glazing reduced it if you didn't need the window open. There are bits and pieces of decor one could criticise, but it's a 3 star hotel not the Ritz and none of them affected the enjoyment of our stay.

Room clean Staff polite and helpful Reasonably priced food which was tasty Breakfast tasty Quality of products was very good E.g water provided in room, twinnings tea bags, all good quality brands.

Some of the decor requires touching up with paint E.g door frames Outside garden and carpark had rubbish which has not been picked up E.g mug on the carpark wall, bottle of drink, rubbish on the grass. These few little minor things could make this place a really wonderful place.

Fabulous friendly quirky hotel with sloping floors & single glazed windows. Don't let this put you off it adds to the quaint hotel that it is. Superb location with a wonderful park just behind which was amazing for our dog. Will definitely re-book when back in the area.

A little more attention to detail when food orders are being taken & a little more communication between the staff would really benefit this hotel