On arrival we were upgraded to a bigger room. The room was lovely. We were also given two complimentary drinks, and told we could enjoy these in the Bar area. Breakfast was good, nothing more than expected. Hotel position was situated close to many sightseeing venues,and not too far from The lanes. On sight parking we paid £30 for 3 nights should have been £15 per 24hrs! We got discount for sighning up for IHG one reward plus got benefits from that(although yets to find out what benefits). All staff were very polite. Bed made everyday and clean towels too. Couldn't complain about any of the above.

We knew as we had been informed that work was being carried out, so we expected this, there was no lift from parking level. The lift to the 5th floor felt unsafe and each time I was glad to be out of the lift, I sort of wished we had kept the original room that was on a lower floor! On arrival to the bar we hoped to order some food after our extra long drive(due to motorways closures) found that a good half of the menue was not available, no explanation made just 'sorry we only have ones not crossed out!' Free drink was cheaper drinks, to be expected. I could have found a cheaper venue, however I thought having parking, breakfast and meals all under same roof would pay off. Not sure it did.

Great location, and good view, if only from the side you could still clearly see the seafront easily! Room was tidy and spacious and even though there was renovation works going on in the hotel the disruption was minimal. Staff were friendly and helpful. Breakfast was good and plentiful

The plug on our sink got stuck! But staff were prompt and helpful and it was soon resolved.as usual in all hotels rooms- the lighting was terrible- dark and gloomy and awful trying to slap on the makeup! There was also no extractor in the bathroom so it steamed up and made the mirror there unusable. The shower screen was useless and most of the water ended up on the floor.

Staff are friendly and very helpful. Breakfast was really good. There’s a little cafe bar that sells food and has a kid’s menu. There’s a/c in the rooms and the windows are good at keeping out noise from the street. We had a child’s bed in the room at no extra cost, we just needed to ask on arrival and they brought it up a while later. There’s a room service menu, no deserts but you can buy chocolate bars at the cafe.

We booked weeks in advance but still didn’t manage to get ourselves a sea view room. The view was nice enough though, of Regency Square and the 360 ride. Check in was strictly 4pm which led to big queues at that time. No chance of early check in but they do have a luggage drop service. The photos of the lobby and outside seating on their website are a bit misleading. There’s only one restaurant and it’s very limited for space, inside, lobby level and a bit basic. But the staff were amazing and made up for it.

I had a standard double room, which was pretty large for this grade of room. Lots of space, sofa, desk etc, sea view (at an angle), comfortable bed, good shower. Wifi and TV worked well. Excellent breakfast with healthy options. Located on sea front and short walk from city centre, and just one block from Preston Street with its excellent range of international restaurants.

Room fixtures and fittings needed a little attention, and the windows were thick with sea spray which obstructed the sea view. I would've appreciated a small fridge. One lift was out of action, and had been when I stayed a month previously.... It was great to have an underground car park (extra fee) but it is incredibly cramped and difficult to squeeze into a space (if you have a fat SUV, forget it!), I had to exit my car through the window!

All the staff we met along the way were so helpful and friendly, one particular member of staff who helped us check in was particularly helpful. I believe his name was Raynne? We had an issue with the shower and he told us we could either shower in another room or move rooms completely, he was also supposed to finish work two hours ago but was staying behind making sure other guests were looked after and trying to fix the problem. Even the next morning he was downstairs and still cheerful after having a late shift! We also appreciated another member of staff unfortunately I didn't get her name but we got down to breakfast a bit too late for breakfast but she was kind enough to let us in and grab a few leftovers and even went into the kitchen to grab my son some pancakes!

The reception desk was well staffed. The staff were friendly and polite likewise the other guests. The rooms and throughout the hotel was clean and well presented. The buffet breakfast was extremely satisfying and there was a very good selection of hot and cold breakfast choices.. I loved the location as its opposite the beach and close to all the attractions.. and a short walk to the High Street shops etc I would recommend this hotel and stay there again.

The evening meal set menu was somewhat limited and "Some meals" were not available on the menu or they ran out.. HOWEVER with no questions or fuss! the staff did offer the opportunity to select from the main menu to compensate me and other guests. This was appreciated.. I stayed there from Christmas eve for 3 nights 2024 but there was no Christmas roast but again that wasn't too bad really. I was in room 314 the external windows were not absolutely clean on the outside which somewhat spoiled a clear view of the beach BUT as I guess it would cost a fortune to keep cleaning the windows in a hotel of that size also given the bashing from sea salt etc. The glazing inside was clean however and the room had a side view of the sea view ... very nice..

Good location, onsite parking, large bedroom, great staff and good food. Also, booking with Booking.Com was cheaper than booking directly with IHG, and I'm an IHG member!.

The whole hotel is in need of a complete refurbishment/ update. Our room's decor was circa 1978 (took me back!). They are apparently undergoing a refurb., but we first stayed here in 2021 and it doesn't appear to have changed much since then. However, all that said, don't let my comments put you off as we had a perfectly acceptable stay here, but it could be so much better.....

It was an exceptional experience from start to finish. The staff were incredibly welcoming and attentive, making sure every need was met with a smile. The room was immaculate, spacious, and beautifully decorated, providing a perfect blend of comfort and luxury. The amenities were top-notch, including the seasite view.. The location was ideal, allowing easy access to local attractions and transportation. I also appreciated the thoughtful touches, such as complimentary refreshments and personalized service. Overall, my stay exceeded all expectations. I highly recommend this hotel to anyone looking for a memorable and delightful experience. I will definitely be returning in the future!

It’s close to the beach, so location is good. The room was nice. The beds are comfortable. The breakfast was good. Friendly staff.

The room only had a shower, not a bath. The restaurant was a bit chaotic for breakfast, lots of used cups and plates etc piled up on the bar waiting to be washed, I appreciate that this is obviously so as to clear and re set tables quickly but not nice to look at whilst you’re eating your breakfast. Makes it look very messy. Also I think the layout for the restaurant could be better by separating the hot and cold breakfast options, it was just one long queue. People queuing for cooked breakfast, and some just for a yoghurt and fruit. Also when we were in the bar, the toilets near the bar area weren’t accessible due to the door not working when you put the key card in, so had to keep returning to room to use the toilet.

Staff were excellent especially Dev who served us dinner, sorted a squeaky door in our room and was generally lovely. Very obliging. Desk staff welcoming. Excellent location with convenient parking

The fact that the heating wasn't working throughout the hotel. Bedroom was ok as small heater provided which was more than adequate however communal areas (dining room and breakfast room) were draughty and cold. Heaters were on but nowhere near efficient enough for the areas. Stairwell to use as alternative to lift to rooms wasn't most pleasant to use. My daughter doesn't like lifts and will often use stairs and meet us but she wasn't happy to do so there. I went down with her once and it felt like a wind tunnel at one point. Felt like it was a fire escape not a staircase to use regularly