Breakfasts were good, would have liked some fresh fruit. Room ok, would prefer a walk in shower. Hook needed on bathroom door! Crazy having hair dryer screwed into drawer - must have been decided by a man. Glad I took my own. Windows need adjusting so they stay open a little way. Didn't have dinner, did look for information, menu etc but nothing available. Receptionists not very welcoming. Reception area very dismal.

Shower in the bath. Huge door keys. Receptionists. Dull, dismal first impression of hotel in reception area. Needs alot of cheering up! Area around the lake needs work, especially the visable parts from bedroom windows.

Plenty of choice of cooked breakfast. Although the rooms could do with minor renovations to bring it up to scratch, the staff certainly make up for the dated appearance of hotel, by the exceptional service they provide. Manager Sayed went above and beyond to do all he could to make our stay most welcoming and nothing was too much trouble. Well done Sayed and thank you so much for making it such a pleasurable experience, we hope your boss truly appreciates all that you do to ensure your guests are happy. Could sum it up as good old fashioned decor with equally good old fashioned service.

Just a shame I hadn’t realised couldn’t charge my phone in room as I only took lead and needed plug, but this was soon sorted by charging phone at reception.

The outlook was beautiful & the staff were extremely friendly & helpful. My booked taxi didn't turn up as arranged at 6.00a.m and a young gentleman at reception managed to get me a taxi quickly ensuring I did not miss my flight at Heathrow.

I would have liked a walk-in shower as I have two replacement hips & was unable to use the shower as the bath was too high for me to get over. I might have been able to manage it if there was even one grab rail. Also at breakfast which I arrived for at 8.45 a.m., the tea was only lukewarm and undrinkable. I switched to coffee then & it also was not hot. For the cooked breakfast the cutlery supplird did not include a serrated edge knife & consequently I found it impossible to cut the bacon with a butter knife. The croissants were delicious, fresh & nicely warm.

The breakfast was very good value and we enjoyed this a lot, We enjoyed the evening meal also. I stayed at the hotel with my two teenagers, we were down from Cambridge visiting family. We slept well and the staff was all very nice and friendly. We will stay again on our next trip down. The rooms are basic but have everything you need and my children liked the room. Nice having a window you can open to let some breeze in. A short walk to the shops and a lovely country park. A few pubs are also down the road.

nothing it was all good.

Clean comfortable, staff make you feel welcome we picked a deluxe room with balcony and lake view. The included breakfast was the best we have had in a long while mix of cooked and continental. Some areas are looking a little tired but overall it was great, we will definitely use the hotel next time we visit my Daughter.

The restaurant did not have much choice and the menu is not on the website, my daughter is vegetarian and there was only one option, so we went to the havester just up the road.

It's the third time I've stayed here and this time had a balcony overlooking the lake. Air conditioning in the room was a very welcome surprise after a day loading a truck in London at nearly 30 degrees. I will definitely be staying here again. Breakfast bar was perfect.

The bathroom was a little tired with a shower door that leaked and covered the floor with water.

Myself and my partners stay was comfortable, restful and peaceful. We thoroughly enjoyed the location, building, and surroundings.

The only downside was the lack of hot water in the shower, and the lack of towels in the room. However, when we mentioned the towel situation on our way out for the evening, on our return we saw the situation rectified. Many thanks.

Lovely large bedroom with all the usual facilities. The communal area was always clean and well presented. We had a lovely room with a balcony overlooking the lake.

It was a shame that the pool wasn’t open. The balcony could have done with a clean as it was covered with cobwebs. It would also have been nice if there had been two chairs and a small table on the balcony. We were in room 159 and the glass in the balcony doors had blown and it looked as if water had got inside the gap.

Rooms quiet and comfortable Bed was great

The fact that we booked thinking this is a spa hotel according to website. Nothing available as spa was closed permanently.Hotel said there is small disclaimer on their website but this was not visible when booking. Limited choice of evening meals for vegetarian.

The view from the room was truly amazing overlooking the lake . Bed extremely comfortable. Great to have an iron, with ironing board, a fridge, coffee and tea making facilities. A great breakfast to start the morning off. Nice quiet location. Ample parking

There was nothing about the property that I disliked.