The property itself was gorgeous. Situated in the hills with gorgeous views but only a 15-20 minute walk into Abergele city centre. The rooms are slightly dated but we didn’t mind that because they were still lovely and clean. The facilities (pool, thermal pool, sauna etc) were clean and really relaxing. The staff couldn’t be more helpful, from the very start of our stay they couldn’t have been better. The receptionist had to come and get us from the station as it was so late we couldn’t get a taxi and she was more than happy to help. Any issues or queries were resolved straight away. Food was lovely, the wait was never long and the bar was a great place to relax of a night with plenty of indoor and outdoor seats. We will definitely be back here.

Lovely hotel, excellent, friendly staff who remembered who you were and took time to help and answer any questions about the hotel or things to do around the area. Rooms were good, hotel was very accessible from a main road, but far away enough to be quiet and somewhat secluded. Breakfast was good, and Spa was excellent. Pool was a on the small side, but it didn't affect us as a family.

Only minor things.. TV not that important but we are at the hotel during the Olympics.. could not receive BBC channels so couldn't watch any Olympics as a result. Wifi was good but occassionally cut out and/or you needed to login again. Large fan was provided during a very warm week when we stayed at the hotel, air con would be a great upgrade.

My 3rd visit to this lovely dog friendly hotel with views over some stunning countryside and very easy access to the motorway and beaches, as well as popular towns like Conwy and Llandudno. The onsite restaurant is definitely a plus point and offers a tasty selection at breakfast and dinner to suit different needs, including vegetarian. For dinner, we enjoyed some very fresh & tasty fish dishes! Definitely worth eating onsite! The staff, as always, were very helpful and attentive when needed. Our rooms were comfortable and clean as expected with the usual complimentary teas & coffees provided, as well as bottled water. However, as much as I love this place, an honest review is necessary! Although my room was a decent sized double room with standard hotel deco, the bathroom could definitely do with some renovation! The grouting in the shower was a bit mouldy in the corners and the bottom of the toilet bowl had a permanent stain, which was quite off-putting! My son's room was a smaller double room but was in a better condition and had a mini fridge as well, which was a surprise as my bigger double room was more expensive! Overall though, I would still recommend this place for all the previously mentioned plus points!

Although it is dog friendly and a small fee is paid for a dog friendly room, I was surprised to find that nothing had changed since our visit last year, and there are still no doggy bowls or beds available! I had to bring everything which is a bit of an inconvenience in my opinion. I also found that the restaurant which dogs were allowed into last year, is no longer dog friendly and we had to have breakfast and dinner in the lounge/bar area, although this was not a problem as it is a nice roomy area which opens out onto the front terrace and garden. It was only a bit of an issue at breakfast, as there was no table service which meant that we had to go back and forth to the buffet in the restaurant. To be fully dog friendly, I believe some basic doggy facilities should be offered.

Location is great. Feels rural but is close to amenities. Exterior looks fresh and well maintained as do the reception, bar and restaurant areas. Excellent quality food both at dinner and breakfast. Friendly helpful staff.

The room looked a bit tired - some peeling paint, knocks/marks on the walls, grouting between tiles in bathroom needs refreshing. Very tarnished metal bin in bathroom, for which foot pedal didn’t work. Awkward to use tap on sink. A few small cobwebs on ceiling above beds. Pillows are thin and a bit lumpy. TV reception not great, kept pixelating and sound affected.

lovely property, room nice and big. spa very relaxing

no included breakfast

Visited for our 15th wedding anniversary celebration. Staffwent above and beyond to help us make it memorable. We recieved a room upgrade on arrival, the room was immaculate and roomy, a very comfortable bed. Bathroom was superb and a lovely deep bath. The brasserie staff were incredible, very professional. We had a delicious starter and main, then given a complimentary dessert board with an anniversary message and strawberry belinis.

It was all more than perfect!

I didn't like anything...I LOVED EVERYTHING!!!! The staff were so welcoming and friendly, they were so helpful too, a credit to your company! The dog friendly aspect throughout the hotel was excellent. The thermal spa was just out of this world! I felt so relaxed when I headed back to the room. We ate off the barasserie menu and it was absolutely delicious,best lamb I've had in a long time! We also sampled some gorgeous cocktails.

Not being able to leave our dogs alone in the room was my only gripe. I understand the reasoning behind it but if we hadnt had the option of popping them back in the motorhome, we'd have to have used the thermal spa separately which would've been rubbish.

The spa facilities were great, the hydro pool was amazing The breakfast tasted beautiful Beds very comfy Beautiful location Staff friendly and helpful

There wasnt enough loungers for the guests in the pool area The breakfast although tasty not a lot of options at the 10.30am sitting we had to ask for ingredients to make a full Welsh breakfast The radiators didn't turn off in the room it was far too hot so had the windows wide open for the whole trip

This was a last minute booking and well worth staying here. We would have been able to use the spa facilities but we didn't have our swimsuits to try the sauna and pool. Would recommend you take yours! The staff were great and the food delicious and reasonably priced.

Struggled to find the main entrance as the road was closed, instructions could have been clearer, once we realised where to go it was fine.

Breakfast was beautiful 👌 We also enjoyed and appreciated the fact that we could bring our dog Oro to breakfast with us, although we was by ourselves it was truly relaxing, definitely recommend it 👍

Had a terrible nights sleep, due to the fact that I could hear the person next door snoring 😴 It was literally all night and actually got louder as the night got later 🤬🤬