Excellent hotel, better than I expected for the price and better than most travelodges and premier inns that I usually use. Friendly helpful staff

You need to ask (put the door card out) if you want the room serviced, as I was there for 6 nights I did this but only the towels were changed not the bed linen. I would have preferred the sheets etc to be changed at the same time. Not the hotels fault but....the location seemed perfect for my stay and being part of a large retail complex I expected to find plenty of places to eat etc but alas the NK shopping mall is very run down and mostly empty.

I liked this hotel because it is located within a shopping centre where everything is there at your convenience. The shopping centre has everything you need for a great weekend away. The hotel room was spacious, clean and had all the amenities you would require, the staff were welcoming and friendly they gave us all the information we needed or asked about with a smile and were very polite and professional. We would stay here again and would be pleased to tell family and friends to stay there if they are ever in that area.

There wasn't anything we didn't like about this hotel.

Clean& spacious modern room.

Awkward location for parking. Arrived around 8pm, followed guidance on email previously sent from the hotel, however on arrival I struggled to find car park for hotel. There were sign Private Car park on one side, on other side Shopping centre car park. Which was meant to be Hotel Car park No idea. Next quiz was to find entrance. Standing on the main road could see building " Hotel" however no signs for entrance. I noticed a way for delivery trucks, clearly not meant for walking, found a back door for the building. Not sure why there is luck of signs around hotel. I followed Google maps since never been in the area. Not a pleasant experience.

The rooms were very comfortable and very spacious. Bathroom was bright and fresh. When we arrived we were welcomed by the lady at the reception and was most helpful as we had an issue with our entry card on the Saturday morning after we had been for breakfast in the shopping centre. But easily sorted. I have never known a hotel having the reception on the 12th Floor and the rooms being below. We would stay here again as it was only 5 minutes in a Taxi to the hotel and 10 minutes in a cab to our friends who we were visiting for the weekend. Great hotel.

Coming home was a drag as we got our train from Glasgow and it was terminated at Preston. That was a chore getting back to Dunstable.

Great location for the shopping mall and very convenient for family we were visiting. Good parking and excellent directions given in the emails following the booking confirmation. Comfortable bed. We didn't eat at the hotel but enjoyed drinks at the bar.

Our room was on the chilly side and we couldn't change the setting for it despite following the instructions. We checked in quite late in the evening and didn't really want to start getting staff in to sort it, but I'm sure they would have if we had asked so we can't really complain. Once we were in bed we were fine.

Free parking, rooms were spacious, rooms were very clean and modern

The shower screen was small, so when you showered the water comes out and wets the bathroom floor. But if you put a big enough towel it is good.

Room was very clean and the tv channels were acceptable. Reception Staff were very knowledgeable and helpful, cleaning staff very friendly.

We arrived late back at the hotel one night of our stay by public transport into the bus station and found that we were unable to gain access to the hotel via the shopping centre. We were told by a member of the public that we would have to walk all the way round to where the car parks were and we had to walk all the way up through the three floors to gain access to the hotel as all doors to the centre were closed. This was totally unacceptable to both myself and my wife as we both have difficulties with walking disabilities.

It was all very convenient. With the reception, restaurant and bar all on 1 area on top floor was great, very easy to find. The buffet breakfast was very tasty. Perfect for an overnight stay. Location superb for the shopping centre. Food was great. Very clean. Had everything I needed. Felt very safe and comfortable staying on my own. Car park was easy enough to find and I was able to leave it there all weekend for free.

The noise in my room from the heating/aircon system. I found it difficult to sleep. It took me a while to realise that all I needed to do was take keycard out of the slot, then it turned the system off. However thats not ideal if I needed it on. I would have liked the duvet to be thicker or have the option of a blanket. That's just my personal preference, I don't like thin duvets that feel like just a sheet.

Brilliant friendly staff - very welcoming. Lovely large bed and tea and coffee facilities. Starbucks in main reception and breakfast was varied and very tasty.

Access to the car park. We drive past it 3 times. I think the hotel should put a picture of the car park entrance on their web-site. We are not the only visitors to comment on this. Bonus is, once you are there its free.

We stayed here for a night away as we had an event in the South Side of Glasgow. Unfortunately couldn't find any other accomodation closer to stay in. Ease of finding the hotel from the motorway was great and the parking facilities are good too. The hotel reception area was clean and well presented and the corridors and other areas of the hotel were very clean and spotless. The room we stayed in was basic, but had majority of what you needed. Staff were really helpful and more than happy to help.

Left a little to be desired for the price we paid (approx £118) for just 1 night and that didn't include breakfast. The tap water did not taste right (didn't see any signs suggesting it wasn't drinking water), so a nice addition would be to add a bottle of water with the coffee/tea facilities.