Room was lovely with beautiful view Food delicious, staff helpful and pleasant

The pool area needed some attention. No hot water in toilet, and not very clean (although pool was).

This hotel is consistently excellent. I have stayed there many times and from the moment of arrival a perfect stay is created. Spotlessly clean, lovely location, friendly professional staff and a very special ambiance….it really is the prime jewel in Eastbourne’s Crown. Service by the waiting staff at breakfast is first class….very impressed.

The only thing …and it isn’t important…is the poor presentation of the breakfast. I am a vegan and totally catered for but my breakfast always seems to be thrown on the plate and not resemble a four star hotel. It makes no difference at all really but yesterday I had a plate of baked beans , a vegan sausage and half a grilled tomato…it looked totally unappetising as the plate was swimming in baked beans but it tasted fine! So not really a didn’t like but just a comment !

Beautiful pool and gardens. Very pleasant bar in the conservatory. Wonderful view and great location. Just a little way out of the town centre, so nice and quiet. Only a short distance to zig zag path through gardens down the hill to promendade along the coast, leading to the sea front (about 20 minutes leisurely walk). Food at breakfast was good. Staff were friendly and helpful.

Room was very stuffy and step into bathroom was a bit hazardous. Twin beds were only pushed slightly apart. We pushed them further apart and discovered a dirty tissue on the floor! Food in conservatory was rather pricey and portion size too big. Breakfast was not very relaxed. Waiters were too efficient, taking our order very soon after our arrival and clearing things off our table before we had finished. We were encouraged to only have food from buffet, or order a cooked breakfast. It was quite crowded and the waiters were rushing around us. Car park was quite small and full when we arrived, however, we could park for free in the road. Lift tiny, with only room for 2 people.

We loved the Hydro Hotel. It's grand, but in a homely way, if that doesn't sound like a contradiction! We arrived early and were able to leave our bags whilst we walked the Seven Sisters. We could take our dog. We were given a room with a side view of the sea, which we weren't expecting, so that was an added bonus. The room was comfy and clean. The staff were really friendly, breakfast was delicious, and the bar was open so we could have a drink when we came back from a meal out. We're hoping to return, preferably between May and Oct when the pool is open.

Nothing.

We have been visiting Hydro over many years and the decor of the rooms and dining room have been well refurbished to a high standard . It was luxurious and spacious and plenty of space to unpack and position our belongings . The pool was amazing !

Unfortunately, service at breakfast in the morning was not the best . The table wasn’t laid for us , no napkins or menus or explanation about what to help ourselves to etc. When mentioned we had no menus our server simply laughed ! There was a long wait and didn’t feel very special . The next day we had room service breakfast and this was outstanding .

Really lovely place. I wished I was staying more than just one night. Although it's big, it doesn't feel overly busy or chaotic. In fact it has a rather genteel air. Very unrushed and non-pushy. Good vegan food and drink options. The pool is great. The building and grounds are attractive. The rooms are soundproof. It's at the pretty end of the town near public walkways down to the sea and onto the cliffs. Quiet and scenic.

It really is a big hotel and there are a LOT of staff. 99% of them are wonderful, efficient and friendly. Conservatory cafe is very nice but a bit pricey (£5 for a coffee). It's a fair distance out of town, not really feasible to go out to eat at night, unless you have a car and don't mind driving. Not really strolling distance to other cafes, bars etc. But then, it has everything you need within it, so this doesn't really matter

While the interior appears a little dated and tired when you first enter, the furnishing is actually very tasteful and makes you feel at home fairly quickly. It is somewhat the nature of places in Eastbourne, given they do tend to cater to an older demographic from what I can see. Room had a good view of the sea. Cooked breakfast in morning was high quality. Staff were all lovely, from reception desk to bar staff to waiters at breakfast. Definitely a good place to stay in Eastbourne, not too far from the main coastal strip.

The hotel is in a good location at the beach. The rooms are nice and comfortable. The bathrooms are clean. There is a kettle and mini fridge in the rooms. The actual hotel has really old fashioned feel to it, old decor but all well kept and looked after. The breakfast was nice and the hot breakfast was table service which was great for a lot of the older clients as they did not need to keep getting up to get tea , coffee and hot food. The pasties were not that great though. Staff were nice

We had an issue with room at night, there was a noise this kept us up two nights in a row. We were not moved the first night. So the second might it happened again. It was investigated by the manager and there was an issue with a water tank. After discussions with the management they eventually agreed to a partial refund.

I booked for my husband's birthday, a double side sea view room which I thought was a reasonable price compared to similar in the area. Upon arrival we were greeted by friendly staff, who said we had been upgraded at no extra charge. This was totally unexpected and yet totally marvellous, I am assuming this was because it was my husband's 70th birthday. We had booked a table in the restaurant for dinner as we had friends joining us and even on the table, was a birthday card for him. The dinner was praised by all of our party, the food was wonderful, the staff were helpful and the pianist playing made a lovely atmosphere. The room we were given was better than we could have expected so all in all we had a wonderful time. Thank you Hydro Hotel!

Gardens remain wonderful and well maintained. Breakfast selection is unmatched, Reception staff go the extra mile to be helpful and recharged a phone for us when we had forgotten a charger.

There is literally very little to dislike. The only problem we encountered was an extremely strong spring on the bedroom door mechanism which trapped my hand quite sharply. This is not indicative of all room doors as we have stayed in other rooms previously and not noticed any problems.