The location is a 5 minute drive from the car rental at the airport, a very spacious suit with a fully equipped kitchen, a large comfortable bed, a good breakfast,

Although we arrived late at night with a lot of luggage, we were not offered help to carry the luggage up to our room. At reception, I was directed to the parking lot behind the hotel and discovered it was completely full. Only after I had parked my car at an un designated spot and returned to the hotel, did a staff member inform me that I am not allowed to park there and that there is a vacant parking space that belongs to the hotel, so I had to return to the parking lot and park again - an unnecessary waste of time and effort.

Close to airport. Staff helpful. Great buffet breakfast.

It’s frustrating to have to pay so much for either hotel hoppa bus or an Uber. We were 1 adult and 2 kids over 5 so would have had to pay over 20 pounds for a shuttle and we’d just missed one and they go every hour. Uber cost us £23 to go 5 minutes from terminal 3 and £14 back to terminal 5.

If you need to stay near Heathrow airport, this is an excellent property. It is clean, modern and the breakfast was quite nice!

Upon arrival, the reception staff came across as very rude as they didn't actively listen to what I said about my early arrival. I was not expecting to have a room ready and didn't ask for one, I was simply presenting myself to let them know I was there for whenever my room would be ready. This is fairly normal at other hotels, you do the paperwork and they let you know when your room is available. Instead, I was met with a bad attitude and had the person speak over the top of me. This is a minor issue but coming straight off a long haul flight, this can be really upsetting. This was only on the one occasion and I found the other staff to be very friendly.

Staybridge is a fantastic hotel with clean & modern facilities. Opposite Heathrow (a lot of the other guests - as well as flight crew - were jetting home so an ideal spot for them). We chose it for it's great location on the outskirts of London with easy onward routes: we went to Hampton Court Palace & to a Depeche Mode concert at Twickenham. Helpful, friendly staff. Good parking facilities. Suites were spacious, clean & well presented with separate living & dining accommodation. The compact, cleverly designed kitchen areas included a quality dishwasher, hob, fridge & extractor, & came equipped with good crockery, cutlery, glassware, cooking utensils etc. Room service was available (we didn't try it though the menu read well). Large well-lit bathrooms & complimentary toiletries, shampoo, conditioner etc. all in generous quantities. We made use of the small laptop safe, & there was a thoughtful addition of an ironing board & iron (laundry facilities are available for guests) - but we didn't have the need to use them. Hotel had some lovely relaxing guest areas on the ground floor with a choice of huge comfy sofas & huge TV's to match, a Library area, with complimentary hot drinks, plus a "Pantry" stocking toiletries, tinned foods, snacks etc. The buffet-style breakfast was superb & the restaurant hours were generous & offered great flexibility for guests. Staff were courteous & non-obtrusive, helpful & friendly - nothing was too much trouble. There was a gym (we didn't use it so can't comment on that). We loved it there & can't wait to go again.

We'd asked for views of the runway (the hotel is opposite Heathrow) which are enjoyed by the rooms on the higher floors, but our rooms had a very limited snapshot of the planes on the 3rd Floor (hotel has 5 levels). It was a shame, but we weren't promised it, just that they'd note our request. The only other criticism I can come up with was the rooms could have done with a few more mirrors. There was a full-length mirror in the lounge area & a large mirror over the bathroom basin - I would have welcomed one at face-height near the window (for putting on makeup in natural light), but it certainly didn't spoil our trip or put us off returning.

Room was very well equipped. Sofa, kitchen area, dining area. Everything could possibly need. Lovely big comfy bed. Everywhere was clean. Public area’s comfortable and welcoming. Lovely breakfast, plenty of choice. Staff were very friendly, polite and very helpful.

. Nothing to do with the hotel, but the Shuttle bus from airport was expensive and only runs every hour

The rooms were a very good size with a kitchenette that was well equipped. The washroom was equally roomy and all was very clean. If only there was an easier way to get from T5 to hotel without booking a driver I would say this was the best hotel stay I’ve had in London and great if one only requires an overnight for a flight from Heathrow. I did get a driver from We Know and they were excellent but it was a bit pricey to only go a couple of kilometres

Would Like Easier access from Heathrow for those travelling solo.

Lovely big rooms with everything you need. Comfy beds with top quality linen. My second stay and will always be my airport hotel of choice.

Only negative for me was no shuttle service to Terminal 4.

We liked the included breakfast, the size and arrangement of the room, that allowed for privacy in the bedroom, the size of the bathroom, the comfort of the bed and pillows, the number of charge portals in the room, the closeness to the airport and availability of the hotel hopper shuttle, the facilities of the Holiday Inn next door, e.g dining and bar, and the fact that we were allowed early checkin and late checkout. Also, the pantry kitchen was good. What a great place to stay!

Nothing

Looked very functional on outside ..but inside everything superb .Had to book at last minute due to flight cancellation . Was cross and tired .Met fantastic helpful staff ,had great food in Italian on the property , (not a rip off .,great value)extremely comfortable bed ,great shower and kitchen facilities and fab buffet breakfast .Highly recommend .would be very suitable for family also with young children . Near Heathrow.Price almost completely covered by BA refund for stay due to cancellation .Felt totally refreshed and ready for airport queues again .

Liked everything

Very close to Heathrow Airport. Breakfast offered many options and staff replenished continuously. Bed was comfortable.

Towels in room stocked for one person when there were two of us. Shower gel bottle was empty. Bathed first day with shampoo.