The location and the convenience of the shuttle bus to Heathrow is a bonus but it is also a really good hotel with very well-trained staff.

It was slightly confusing at check in, a very nice and welcoming team member took me over to the self-check-in telephone booths where on my first attempt the system showed that the charge that was going to be taken from my card was much more than I was quoted. When I questioned the team member I was told this was a deposit charge which would be repaid 3/4 days later. The system then stalled so the team member tried again this time it showed an even larger deposit charge was going to be taken bringing it over double my confirmed price. Again the system stalled and I was then taken to the reception where another very nice and professional team member booked me in and at this point the system only asked for the price I had been quoted in my confirmation email.

perfect location easy bus ride from outside hotel to Hatton Cross tube station £2 then directly into central London £6, easy regular bus to Twickenham from outside hotel and only £2 with one easy change at Hounslow Central plus hotel half price compared to central London, If your a rugby fan and go to Twickenham leaving from central London is a nightmare with thousands of people packed onto trains if you stay here your going west to east it’s quiet and easy you can arrive at any time that suits you with no stress at all

the rooms felt a bit dated but clean

Excellent location, very close to the airport. Ideal for overnight Heathrow layovers or catching an early flight. Depending on the room's orientation, you can see the runway and planes taking off through the window. Room was decent sized and cozy, the bed was comfortable. Everything you probably need for a one-night stay such as I had.

Bathroom was a bit shabby, and the whole experience was not particularly luxurious, given that it's a 4-star hotel, but functional. I agree with some of the previous reviewers that the "airport shuttle" service should be stated more clearly as a paid third-party service (which is too expensive in my opinion, and you're better off simply using the local bus to get to Heathrow, there's a bus stop about 2'-walk from the hotel).

The customer service was excellent, very good that you remind visitors to book a shuttle ride from the Terminal 5. The breakfast was superb and staff in the restaurant very friendly. Room was very clean - very small but comfortable.

The refrigerator was pretty loud, humming all night and I did wake up because of that and also because the blackout curtains in our room 3507 did not entirely block out the light coming from the spotlights opposite our room, leaving quite a wide crack of light to the right-hand side of the curtain. This was quite a problem to me personally, but not my son - and I ended up hanging our coats up on a hook in the wall to block out the light completely. I didn't have time to mention this as we checked out, sorry.

The breakfast buffet had plentiful options and was delicious. It wasn't noisy despite the road nearby we slept well. Beds were comfy and the room had everything we needed.

For an hotel this size, one staff only at reception meant there was always a wait. We were mistakenly given a double, which was corrected when I requested a twin again. The twin beds were litterally touching each other, not even a cm in between, which can be an issue depending who you travel with. It was surprising for a conference hotel. Although the summary led us to believe the hotel was a walkable distance - it says 500m - from the airport, you have to take the pricey shuttle bus. There's only 1 per hour for terminal 5 and it defeated the ease and economy meant by staying in an airport hotel. The restaurant was average. We received our water after finishing our meals and asking twice.

Close to the airport, easy to find. Rooms were clean, comfortable and modern. Beds were really comfortable. Breakfast was good value for money and staff were really friendly and helpful. Booked an Uber via the hotel and it was cheaper than if we’d booked it ourselves and was there within 2 minutes.

Car park is also a pay and display and is VERY POPULAR, because of this and despite getting to the property at 5pm (check in was from 3pm) we couldn’t find a parking spot and had no choice but to park on the road. Room are not sound proof and due to it being so close to the airport you hear planes all night long but it did not keep us up.

Breakfast was fine, there was enough to choose from.

The restaurant food was pricey. We didn't have tea and coffee for the conference. We had to buy it.

It is always a friendly place and despite it being super busy because a conference was going on, I was still helped when needed. Two friends came to meet me and have dinner but parking was very difficult due to the conference but the staff assured us that she could park where ever she could find as long as it was not blocking anyone and no one would get a ticket. This was a bonus as she did have to park awkwardly but the car was safe and out of the way. I have just booked another night for the end of August.

Everything was fine. I needed a ground floor room and they accommodated without any problem.

The Hotel is good ( brand Name ) but the services were worst . Staffs very uncooperative. Nobody cares for anything. I felt , if next time I will go there , I will carry my food from home, because they don’t provide even a biscuit or sandwich after 10 pm . The Room phone is useless - nobody attends the call on any number even EMERGENCY NUMBER 6666 😂😂Worst experience in my life .

The services are worst , the staffs are below average level , they even don’t know how to talk ? They don’t have any sort of remorse. In one word , they don’t care and felt racially discriminated though they were Indians ( staff ) but I felt they care only for ***** skin

Que to check in not managed properly, family pushed in and clerk did nothing.