Staff: were all really, really good. Smiling and helpful. Lilly in the dining room was particularly good. The reception team were very welcoming and also generous in their response to a noisy neighbour we had to suffer on the first night of our stay. Food: Dinner offered a wide range of options and our choices were all delicious. Breakfast: Excellent. Wide choice well laid out.

Small points. 1. The closer on the door to the en-suite is really fierce and needs a hefty push to open it. This means it's impossible to visit in the middle of the night without waking one's partner. Probably a fire regulations matter but thought it worth mentioning. Staying in the bathroom, 2. The mirror of the basin is much too high cannot be used by anyone under about 5. 5ft 3. There are no shelves of any kind in the bathroom. We were staying in a Courtyard room.

The location, building, parking, room, staff etc were all lovely. Despite being ground floor and by the hall and stairs the room (2) was quiet. It was like having a small, boutique apartment.

My only disappointment was I couldn't get to use the bar or restaurant because there was what I presumed was a wedding party, on a Sunday evening!!!!!!. The notice in reception said the wedding was the next day! I had to go out to a service station to get food to bring back and eat in my room. I didn't bother with breakfast for the same reason.

First impressions were good, the outside looks immaculate. The staff at the reception were very polite and helpful at all times. We had room Number 1 which was bright, fresh and quite spacious. The bathroom was also bright and large space too. We ate in the bar but only bar snacks as we were attending a wedding reception at Wicksteed Pavilion for the night. This was a 10 minute walk but a little longer coming back, as a little bit of alcohol was consumed by yours truly. This is a pleasant Hotel and Spa and it appeared to be busy this weekend. Thoroughly recommend this place.

We had an issue with shower handles/controls but it was quickly sorted.

Cheaper than our usual hotel on this occasion & we definitely have a new favourite hotel for overnight stays to visit family. Spa was amazing. We only got 1hr due to baby shower event being block booked.... but 1hr was ample time to relax & immerse yourself in the experience so don't be put off if you can't get the full 3hr slot. Lovely bathroom with great shower, including controls being well away from shower head (meaning you could get the ideal temperature before getting in) Very comfortable bed. Enjoyed having a cocktail on the garden veranda at sunset. Overall, it was a very relaxing one night stay.

Some aspects of the room could do with updating. Poor WiFi signal. Small TV with basic channels compared to other hotels. No USB charging portals

It’s was very beautiful and our room was lovely. There was a lovely young girl in the restaurant who was so lovely to my daughter and greeted us both mornings very lovely and was eager to help. Also Shelley was lovely to try and fix the problems we had.

The staff were a little rude at reception. I got told before and when I arrived that they would be able to provide whole milk for my baby and shock, when I went to get some, they didn’t have any!! Also the bath was broken in our room

Breakfast selection was very good and the cooked breakfast was lovely. The staff were friendly. We used the spa on the day of checkout, my only comment on that would be that we were told the spa facilities could only be used once. Had we been staying for longer then I'm not sure how the use of the facilities would have changed, but either way to have a limit on the amount of times you can use the spa facilities I didn't think was great. Other than that it was a lovely hotel with good facilities.

There was no hair dryer in the room, but there was an ironing board and iron. Thankfully a hairdryer wasn't needed and it may have been that we could have got one from reception, but there was no information in the room about the facilities at the hotel, which is handy to have. No information if room service was an option and had we wanted to have breakfast in the room there was an additional £10 tray fee on top of the £15pp for breakfast.

Lovely comfortable hotel with a country Manor atmosphere. Staff friendly and helpful. My room and en-suite were very spacious and well supplied with tea & coffee. The hotel bar & restaurant were pleasant with an interesting menu.

I was disappointed with the restricted use of the spa facilities and had thought there was a swimming pool, but it is instead a very large jacuzzi pool. You can only use the facility once during your stay for a max of 3 consecutive hours. I would have preferred up to one hour a day for my two night stay.

There was an excellent breakfast buffet providing a good range of choices. The staff were overwhelmingly good. Our room was spacious and bed, extremely comfortable. Towels were fresh and the room nice and clean. The location was perfect for the event we attended. There was ample parking and the property was old but elegant!

We did eat dinner in the restaurant but both felt it a little underwhelming. I think it was a new menu being introduced but I did not think it value for money and the main meal could have been presented better on the plate. However, portions were generous!

The room was clean, comfortable and perfect for our stay the shower in the room was lovely, breakfast incredible, dinner menu even moreso I highly recommend the beef burger and the Cajun chicken burger honestly Ive never been so happy with a meal and the service cannot be faulted and I can't even describe the spa it's hydrotherapy pool is kept at 38°-40° which is just amazing even on the colder days I honestly cannot rate them higher, I will be going back.

Nothing it was great

Very good management . Very welcoming and attentive. Don’t know her name….

Various house keeping issues. Room 16. Blind not working in bedroom. Radiator in bathroom needs bleeding. Toilet runs most of time. Bedside table not in place. Reception team helped immediately on our arrival and housekeeping attended to various issues next day. Lift not working. Soap dispenser impossibly far from basin. Waterfall shower only. Never good for most women. We travel widely and have long history of hotel/ hospitality ownership