Breakfast was great but pricey not worth the £200 paid for four people, they charged excessive service charge which should not be paid when staying at hotel

Excessive service charge . They charge service charges for each meal you eat and even for each night you stay which alone amounted to hundreds of pounds. However this is an exceptional hotel and most of the staff are lovely ..beware the female manager at the spa who wears the extremely high heels is very fussy kept coming up to us when we just wanted to be left alone , she was a little too negative for our liking, all other staff were brilliant and went above and beyond to make us feel welcome

We found the hotel to be perfect for our kid free weekend away. The hotel itself is such a beautiful building that from the moment we arrived we felt calm and surrounded by splendour. The staff are exceptional, all so friendly, helpful and professional. The breakfast was delicious each day and our meal in Mei Umi was fabulous. The location of the hotel is good, it is so close to the river, the Tower of London and the Shard.

Unfortunately there was a rail strike the day we arrived so the traffic to get form the airport was extremely slow, obviously not the hotels fault but did mean we missed a bit of our first day so didn't have time to use the hotel leisure facilities. The hotel is also a bit of a distance from areas we wanted to visit such as Covent Garden, Soho etc. Our room was beautiful & comfortable but was on the inside of the hotel so it was a pity we did not have a view or natural light in the room.

Hotel's location is amazing especially if you came for a business. Gym is super nice, breakfast is perfect, room was wonderful, staff is nice, valet parking is the best (not often you will find valet in London) and both restaurants are outstanding, food there was super delicious. I stayed here two times and next time will stay again!

view from the room was on internal square of the building so actually there was not a view at all, but the category of the room was executive (bigger). So this is the only one disappointment.

The Team was absolutely amazing! From the moment you arrive, they are taking care that everything will be just amazing! Natasha in the reception was very kind and helpful. Savvas the concierge was so helpful! when we asked for something he did it with all his heart, quickly and in professional way! Federico in the Lobby (I think he is manager) was very kind and very sweet to my kids! always with a smile! the team makes the stay just amazing!

We wanted to be close to the London Bridge. but this location is quiet far from the Center.

EVERYTHING about this property! It’s in an historical building that used to house the War Council of Churchill during WWII. Everything is done beautifully, the Chinese restaurant and bar is top notch, and our Presidential suite was just incredible.

Service can be a bit slow at times when you call for assistance. But in general, all the staff did a fantastic job to keep us happy.

The Hotel was so clean and comfortable and beautifully decorated for Christmas. The rooms were spacious ,beds great. Lovely bathrooms too. Our family all enjoyed it , especially the spa. We were celebrating a birthday and it was the perfect place to do that.

The only criticism was the service at breakfast. Very slow, waited 25 minutes for a coffee. Not sure whether staffing problem but needs to be sorted as very frustrating . My cooked breakfast took 20 mins to come and was only luke warm, a shame as such a nice setting. Just expected better.

the room was absolutely exquisite! spent my birthday here and had the room decorated, really appreciate the staff at the four seasons that helped with the decor display. The four seasons staff/family really made me feel spoiled on my special day and were so lovely and kind to me. very prompt with any request I had. honestly, couldn’t say anything bad, they really did cater to me and I will definitely be returning! Thank you so much to Margot aswell x

Breakfast was okay . Staff over bearing kept asking if food was okay why I am as trying to eat & enjoy . Bill was on the table before I had finished without asking for it . When I got up to leave I was by another member of staff if she could get my bill which I had all day easy done not impressed trying too hard slightly rude at leat let me finish my breakfast then asked if there is anything else I might want then get the bill

To many staff with not enough to do over helpful can be annoying. Hotel was lovely room great most important sleep was excellent

What an amazing hotel, of all the 5 star London hotels this is right up there with the best, the entrance and the smells as you enter are simply stunning. Throughout our stay the staff were excellent, the food at the Rotunda was amazing and sat relaxing listening to the pianist was exceptional. I opted to stay in the executive room this time which was a great spacious room, normally I’d stay in suites but I honestly don’t think you would need one given how spacious these are, I can honestly say these have the best beds and pillows I’ve ever stayed in. Excellent from start to finish and the Four Seasons has a new loyal customer in me.

The whole experience from entering the building, the warm welcome from the reception staff, to the bar and catering staff - all were wonderful and couldn’t be more friendly or attentive to our needs. They truly enhanced our experience as did the food! And the room itself was incredible.