Our Room was quite interesting because the small but efficient bathroom was wisely separating the living room, from the bedroom so that was a good formula for a small family since my adult son who lives in UK joint us for few days and he was sleeping on the sofa bed. The buffet breakfast was excellent and in abondance, nothing was missing, and the staff members, including the breakfast manager were at all times in full attention, very careful to serve the customers and make them feel comfortable. We will for sure return in this hotel whenever we would have the chance.

Unfortunately, there was a problem with one of the lift elevators, and since the hotel was really round the clock busy with customers arriving and leaving so this fact was a kind of suffering for the customers. But obviously it is understandable that this was due to a technical failure on which the hotel management had no control...but at the end of the day was an inconvenience for all of us customers and members of staff.

Staff, facilities, breakfast and location - all were amazing. 3 min walk to the bus stop. 10 min walk to the tube station. Hot breakfast with great coffee! Understanding staff! The internet was pretty good as well!

The room has several facilities. We had the one with the little kitchenette. The room was a little small with limited storage, but was extremely clean and comfortable.

Hotel room had good facilities and was comfy and clean. Hotel felt new and was well kept. The staff were very nice. Breakfast was reasonbly good, with good coffee. The gym was sufficient. The location is accessible. Short walk to the tube and shorter walk to 74 busstop for knightsbridge and museum district.

We could hear every bit of noise from the corridor and facing room, including talking and tv, which seemed to travel through the door to the room.We were so tired we fell asleep anyway, but it was quite annoying at times. This hotel room doors should be rectified to reduce noise travelling. The location is not very attractive, and West Cromwell Road, in particular, feels down at the heel.

Spacious room. Really good breakfast selection

On the early morning of arrival day, 25/07/2023. We asked if we could leave our luggage so we can explore the city right away. He begrudgingly called the bellhop and instructed him to “throw” our luggage in the luggage room. Not the kind of welcome you would expect after paying more then a thousand pounds for the room and having travelled all night. I just didn’t have the energy at all to deal with this kind of attitude from staff on my vacation. Management if it helps, it was a south Asian guy on the reception desk at around 7:00 the said date. He might want to adjust his attitude towards guests. Not the kind of standards for a Marriott. All other staff we encountered were very accommodating.

- Love the flacky croissants served during b’fast time - the laundry facilities is a plus for us - location of the hotel also a plus as its close to the Tesco, close to bus stop and metro as well

None except that we wished to stay longer

-a good area of London -very clean room -helpful and nice staff -large room with a nice view -close to the metro station -close to a large supermarket (Tesco)

-very slow elevators in the hotel -breakfast after 4 days was very monotonous

The breakfast was great, the room was spacious and comfortable and the staff were excellent. A fantastic London location.

Staff was extremely friendly and helpful they made the trip so much better. Breakfast was great, it had a variety of things and everything tasted good. Room was also great and spacious. Location was good, we were a 10 minute walk away from Earl’s court station which takes you everywhere. It was also really close to a big selection of restaurants and was a 15 minute walk away from the museums.

Only the fact that the hotel does not have a restaurant, however they have this pizza place right across the street that can deliver to your room.

I liked the room layout generally. I liked the kitchen and the living room area. Very nice. Location is a great. The walk to Earl's court is easy. The best thing is Tesco is just next store and opens till very late most days. Breakfast is good. The pastries and yoghurt counters are my fav!

The main bed area was a bit squashed. If the bathroom can be a bit bigger or the door is not right in front of the bed, that would be even better. Also, the dish washer in the room didn't seem to clean the dishes very well. The lift was horrendous at times. Long wait. Had to walk up the stairs a couple of times!

The property was clean and the rooms were spacious. We arrived very early in the morning and the porter was amazing. I love that they held our luggage while we were sight seeing.

The level of customer service was challenging at times. I needed a later check out because my family was staying behind while I went on a business call and I had to struggle to get it extended by an hour. Also they under no circumstances would check us in early. Although Kensington is beautiful it is far from city center so we had to take a LOT of cabs because the staff would not help us with public transit AT ALL.