The location of the hotel is great! It is located within a 1-minute walk to South Kensington Tube Station. There is a 24-hour convenience store, coffee, cafes, bakeries, pubs, delis, restaurants, dry cleaners, taxi stand, luggage store, and bank all located within a few feet to 1 block of the hotel. The Drawing Room located inside the hotel is the most charming and relaxing place to enjoy tea service. The customer service I received was courteous and quick.

If you or a loved one has mobility issues, be aware there are about 8-10 steps to enter the hotel. No handicapped entrance ramp. If your loved one can't do steps well, make sure to ask for a walk-in shower room because the bathtub showers are BEAUTIFUL but they require a step-up and in, as well as out of the shower tub.

I want to express my heartfelt gratitude for the wonderful stay at the Ampersand hotel. From the moment I arrived, I was greeted with warmth and hospitality that made me feel truly welcome. The attention to detail in every aspect of my stay was exceptional, from the immaculate room to the delicious meals at the restaurant. The staff went above and beyond to ensure my comfort and satisfaction throughout my visit. The ambiance and decor of the hotel were stunning, creating a serene and relaxing atmosphere that allowed me to unwind and enjoy my time to the fullest. It was a memorable experience that I will cherish. Thank you for providing such an exceptional stay, and I look forward to the opportunity to return in the future. Your dedication to hospitality is truly commendable. Warm regards, Zeyad BinSanad

Nothing at all.

The Location was unbeatable! Just minutes from South Ken Station and lots of cafés and restaurants and the Museums! The Staff, especially Jerry The Doorman, were always smiling and super sweet. Rooms were really comfy and the complimentary mini bar was great too! A small touch like fresh milk and biscuits every day really meant a lot! The Double Glazed windows meant that even though we stayed on the ground floor, not a peep of the traffic came in (except maybe the odd Police siren). Overall it was a super enjoyable and comfortable experience staying at The Ampersand! Hope we get rooms when we come back in. June!!

At first it seemed like not being able to add breakfast to the room was a disadvantage but it quickly turned into a wonderful advantage each day which meant we could go out and enjoy a different cafe each day with a new menu to choose from! Staying on the ground floor meant that we had to keep our curtains shut the whole time. Would prefer curtains which let the light in and not the view. But the blackout curtains were also fantastic to let you sleep late.

The first room that we booked was very very small, too small for two adults to fit comfortably. The staff was very friendly and gave us an upgrade immediately, moving us to a larger room. The hotel is clean, in a wonderful location, quiet street at night, lovely sunlight in the room we stayed in. Nice, clean spacious bathroom in the larger room we ended up in. We love The Ampersand and have stayed many times, and look forward to staying again many times.

The rooms were very small if you are booking a standard room. Most of those just don't work for two adults.

The location was amazing! So close to a central tube station and many bus stops. The room was roomy and clean and the bathrooms were great (heated floors!). Free mini bar that gets restocked was also a bonus!

Only two outlets worked, unfortunately and, while the front desk was very friendly and kind, they weren't super helpful. We asked a few questions about booking tickets for Webminster Abbey and they did not know how to help. Also, on our last full day my mom and I were relaxing in the room mid-day and we got a knock on the door. They were going to come in to do a floor treatment in the bathroom? Seemed odd as we were checking out the next day. They asked if they could come back later that day and we kindly asked that they wait until we checked out the next day. The floors were totally fine for us, so we're unsure what they needed to do so imminently.

Just returned from my fourth stay at the Ampersand Hotel & as good as ever. The warm and welcoming staff are a true credit to the hotel & managing to check me in at 9:30am after an early morning flight was the cherry on the cake. The welcome back note and macaroons on return to my room later in the day was a thoughtful touch. I would not stay anywhere else on a trip to London. Thank you so much for another fabulous stay.

It was so comfortable, clean, safe, and quite hotel. The staff were so friendly, and I would like to give a special thanks and gratitude to the receptionist Katerina, she was so exceptional, very cooperative, and very kind, also the rest of staff many thanks to them they were so nice and kind. I recommend this hotel to anyone visiting London to stay in it.

The location is fantastic, literally 200 metres from South Kensington tube station and close to many restaurants, cafes and bars. The staff were extremely courteous and helpful, and the cleanliness and finish of the room was exemplary. The breakfast in the downstairs room was quite delightful, and good value, and the full-fried that we had in our room on the first morning was stunning, and on time !!!

There was a slight problem with our particular room, or, more to the point, with the air-con units from the neighbouring property that were merely a few metres away, albeit one floor up. These were very noisy which required the windows and secondary glazing to be closed overnight, and for us to use ear-plugs. As we were staying for just the two nights (and had ear-plugs ...) we did not ask to be moved.

Great location, very convenient. Well appointed and modern. I was pleasantly surprised at the size of the room (for London) - we didn't choose the smallest one and the one we got was more than adequate.

It's a small point but you get these annoying text messages when you check in and to remind you to leave (in our case, we had already left, just making the point that even though it's signed by a member of staff, it's automated and therefore impersonal). If there's something wrong, I'm quite capable of complaining about it other than by text. They are intrusive and generate unnecessary roaming charges.

The hotel is part of the Small Luxury Hotels of the World. The location was perfect, really close to the South Kensington metro station (2 stops from. Victoria), near the best museums: Natural History Museum, Science Museum, Victoria and Albert (all free museums, first two require timeslot booking). Great food options really close: delicious tuna cheesy toasty at Olee & Steen; just across the street from the hotel there was a great libanese option and an indian one; just 2 minutes walk up to an esplanade with other restaurants and desert options with really good reviews (i.e. Honest Burgers, Leon, Brother Marcus, Comptoir Libanese, Tapas Brindisa). Baby friendly hotel: our 6 years old was really impressed by the tiny slippers and bath rope, the hot chocolate in the shape of a rocket and marshmallows that waited her on the free extra bed from the Deluxe Double Room, plus the little duck from the bathtub. All toiletries were L'Occitane, really nice. The heated bathroom floor and the option to listen to radio in the bathroom was a nice touch as well. Great experience overall.