Great location for exploring London, nice rooms with two lots of double glazing to block out the traffic noise. Staff were great. Heated floors in the bathroom were very nice!

The bathroom wasn't cleaned every time which I think was probably a one-off error and it would be nice to have a water top up each day. Perhaps a little maintenance needed at the toilet was overflowing at times. Aircon is quite noisy and doesn't really reach the target temperature.

We stayed at the hotel for about a week and in one word it was perfect! The location is excellent in the heart of things, everything is a short walk away. The breakfast is very good, the service is outstanding, the staff are very kind, helpful, patient and smiling. We had a problem with the room on the first day and as soon as we contacted the reception, they made sure to send wine and fruit to the room and made sure the next day to move us to a luxurious suite. A special big thanks to Doina for all the warm treatment. There is no doubt that we will return to the hotel again Batia and Efraim

we loved everything

The hotel's location is definitely superb. A 20 min walk brings you to a ton of popular tourist attractions which spares you from taking a crowded underground. The breakfast is rather small but definitely good with lots of options. We always had a table immediately and I never saw it completely full so nobody had to wait. The staff was super friendly throughout our stay. We even got a nice two-swan-towel decoration as well as strawberries with chocolate and a good bottle of Rose Prosecco. The room was spacious and very clean. The bathroom was big enough to fit two people and the rain shower was fantastic. Our room faced the (rather busy) street in front of the hotel but thanks to two windows in front of each other (not just double glass but two full windows in front of each other), the noise is reduced a lot which allows you to sleep just fine.

Not really much to say here. I once forgot to turn off the "busy" light when we went out for the day and this caused the room not to be cleaned. So pay attention to turn off the "busy" light while leaving.

I can’t say enough great things about the front desk staff, the breakfast staff and the overall experience here. Highly professional, inviting, friendly and competent staff. On arrival our room had been upgraded and champagne, dessert, balloons and flower petals were in our room to celebrate my moms birthday. Such an unexpected and appreciated touch! The breakfast is self serve with everything you hope to see…scrambled eggs,bacon,sausage,mushrooms,baked beans,toast,a variety of croissants including pain au chocolat. Juices,cold cuts,cheese including Brie and Baby Bells,olives,hummus and jarred jellies,honey etc. Omelets and poached eggs could be ordered and tea and/or coffee were served to your table. Very comfortable surroundings with very modern touches. Totally amazed by the digital buttons that are used to label your room do not disturb or please clean and also the variety of electrical outlets on the desk.

I would have loved to be able to turn down the thermostat lower than 19 degrees Celsius. We managed though as the windows opened and we were able to cool the room further in the evening.

Room was compact and clean. Loved room con. Great to have a slip mat in bathroom. Shower excellent. Loved bath robes slippers etc Breakfast was good would have loved fried tomatoes. Staff helpful and pleasant.Lovely champagne breakfast on my birthday made me feel very special and very memorable. Thank you to the lovely lady who provided it

Prosecco on arrival would have preferred a small bottle in room as arrived soaking wet. Nearby church bell ringing without warning at various hours of the day and night. Only two bottles of complimentary water would have preferred more as didn't touch mini bar.

Location was perfect- centrally located in west end you can pretty much walk to anywhere. Theaters of all sorts, restaurants, China Town , buses, and the tube are right there. The staff are very polite, respectful, friendly, and responsive to customer requests. The room, while smaller than what I’m used to in the US, was clean, beddings and giant size towels were changed daily, cleaned room daily except for when I asked them not to. Everything you need, wi-fi, iron, ironing board, cushy sleepers ( thank you, by the way), hair dryer, shoe brush, shoe horn , fluffy cotton robes, a safe, a proper closet with mirrored doors, a desk with 110 socket, large windows where you can look out and watch the hustle and bustle of Shaftesbury avenue, complete full English breakfast, fruits, toasts, pastries, a gym, spa, and yes, hot water was consistent and never failed. Elemis shampoo, conditioner, lotion and soap. The mini bar war stocked and not over priced. There were water, fruits, assorted nuts, a complimentary bottle of Merlot, and personalized written welcome note from management- a nice Touch!

None.

The staff were extremely helpful and lobely. I travelled with my 7 year old daughter alone & they staff made us feel so welcome & safe. Great location. They did leave complimentary fruit and water with a decent coffee machine & pods.

The hotel couldn't help it but it was quite noisy due to the noise from outside. We had a room facing the main road so I'm not sure if it would have been different if you were staying in a room not on the front side. The lift was super slow & expect to pay a high price for the mini bar if you use it. The carpet was very worn, but this didn't stop it from being a lovely stay.

The Piccadilly London West End was perfect for our needs. Perfect location for the outings that we planned. The staff exceptionally pleasant and very helpful.

On the 25th June 2023 was exceptionally hot. Unfortunately the air conditioning on the top floor had failed and the heat was unbearable. However the staff when called (12;30 at night), were very attentive, assisted in opening the windows and provided two fans. We could not have survived without them. For our inconvenience the hotel were very gracious and offered us 25% compensation off of our first night stay. This has “aledgley” been paid (to booking.com as this is who we booked through) but unfortunately after to a number of correspondence we have yet to receive the refund (a month later!!!). We are exceptionally disappointed that we have still not received this money and this had marred/spoilt what was a lovely break and to make matters worse this all happened on my birthday too!

Absolutely exceptional, we were upgraded to a four-post bed room upon arrival. It was my mother's birthday and they provided a fantastic bottle of wine and cake. They came multiple times during our stay to make sure we were comfortable and satisfied with the stay. The staff are generous and courteous and we were very touched by their treatment. The food in the Hankies restaurant downstairs was delicious as was the breakfast provided with the room. Where do I even begin with the location, you don't get more central than this especially as a theatre buff. We love love loved our stay and would love to come back when we can afford it again ;)

In the two days that we stayed there we were given over 15 tiny bottles of products of shampoos and what not. In this day and age this kind of wastage is totally unnecessary and they should update their facilities to dispensers to prevent such wastage and environmental impact. Otherwise, very very lovely stay, the highlight of our trip and I have to say this was 90% attributed to the great staff who even supported us tremendously when we had an accident and injury while staying there.

Room was nice and clean especially the bathroom. Air con was a godsend. Worth paying extra for the great location.

Would have be great to have more hot & cold vegan and gluten free options at breakfast.