For tourism purposes, The Savoy's location is top-notch. You can virtually walk anywhere from it and the most popular touristic attractions are nearby. Beautiful décor, amazing food, and clean, comfortable rooms. Staff was very friendly and attentive.

The A/C was broken in our first room (and it was hot in London during those days)--rather than cool, it heated the room despite being set at 18C!" They attempted to fix it unsuccessfully. We had to request a room change. They told us we would be upgraded due to the inconvenience, though we were actually downgraded into a smaller room (twice) in a lower floor (but the A/C worked in the third room). They later said they would apply a 20% discount to our stay, but our stay had been prepaid and the discount was not credited, which is quite disappointing.

Everything was phenomenal as per usual: the duty manager at the reception—Abdullah Ismail was ever so kind,polite, caring and charming. He offered me an upgrate immediately. The restaurant evening with my guest was also fantastic. The room cleaning service was perfect: my needs were met instantly and still water and esspeso capsules of plenty were delivered within five minutes of my arrival. The gentleman at the frint foor are always so cheery, helpful, professional. Thank you for another great stay at this iconic hotel.

Noisy at the moment (from renovation of a historical building nearby).

From the minute you arrive to the minute you leave nothing is too much trouble . From Tony and Michael at front of house to Ben on reception the welcome was warm and genuine . The residents lounge is lovely and Hannah and Teng are so friendly and helpful . Rooms are spacious , spotless and so comfortable . Turndown service is a nice touch . We was lucky enough to be staying when the Christmas decorations went up and they are stunning . American bar is great and service excellent . We finished off with Sunday Lunch at the Savoy Grill and it was superb. Fantastic stay and one we shall repeat

Nothing to fault

Great location and even greater service. We were celebrating my son’s graduation - the Savoy staff went over and beyond in making it special. There were congratulatory balloons & chocolates in the room and judging from the ‘congratulations’ from various staff members (from the front desk to room service), everyone seemed to have ‘gotten the memo’. It made our stay extra special. In particular, I’d like to mention Genci, the loveliest doorman, who always welcomed us so warmly, and Lea of the front desk who never failed to ask about our day.

-

Beautiful hotel! The entrance is stunning and iconic. The service absolutely impeccable. They did everything they could to accommodate requests to make our stay and celebrations as special as possible. The pool and beauty facility is lovely as you'd expect (slightly surprised how small it is, but it was never crowded and the staff were great again). The location is obviously amazing - a stones throw away from the action of Covent Garden. You get your money's worth staying here which is saying something!

Not a negative so to speak, but we would have loved to have stayed on the river side for the views.

Spectacular stay; wonderful staff; location is perfect; amazing breakfast; couldn't be better.

Nothing!

This is without doubt the best hotel we have stayed in London. The Christmas decor was spell binding. The front desk were professional and couldn’t do enough to meet our needs. The property oozes class, charm and English Christmas spirit.

We did not receive a glass of fizz on arrival which would have been a nice touch however we did arrive three hours before the allotted checkin time and the hotel accommodated us on arrival. So to conclude I am not sure if a glass of bubbles is standard for those who check in at the correct time.

Staff were friendly & helpful. We arrived very early as we had a full day out ahead of us. Although we couldn’t have a room at that point, our bags were taken & a dinner reservation was made. We ate both evening meal & breakfast in River restaurant. Both sets of staff were very polite, well dressed, knowledgeable & professional. The evening meal was fabulous, we decided to add the caviar course in too. Feel that if you’re there… why not! After dinner we had drinks in both the American Bar, having a pianist was nice. Then into the Beaufort bar for a night cap. We finally “checked in” just before midnight and headed off to the ninth floor for sleep. The room was spacious with a long corridor down to a separate bathroom & toilet & shower beyond that. The bed was very comfortable and the pillows were beautiful. Breakfast is also Al a cart, not a buffet in sight. Perfect!! The only area we didn’t explore was the pool & spa… saving those for next time

Not having more time to spend in this beautiful hotel

Absolutely delighted with our stay. All the staff were wonderful, extremely helpful and polite. We were checked in by Ana who was a gem. She helped us sort out reservations to The Savoy Grill our first evening there and also for tea at the Thames Foyer the next afternoon. In addition to seeing that we were enjoying our evening, Thierry at The Savoy Grill also spent time at our table sharing stories and humorous anecdotes about the history of the restaurant and the many famous people who frequented it over the years. Tea at the Thames Foyer was perfect and everything we had expected. Our server Maria was wonderful and provided just the level of attentiveness we needed. Our room was impeccably clean, well appointed and extremely comfortable. We had a fantastic view of the Thames River, the London Eye and The Victoria Embankment Park below. All in all we feel that this was a completely wonderful experience and we look forward to staying again the next time we visit London.

We loved everything - right down to the last detail.

From the moment of our arrival and being greeted by Gensi we knew we had booked the right hotel for our two night stay This was our only break away together this year and a belated birthday celebration for my wife. The Hotel kindly upgraded our room and left my wife a lovely handwritten note with a cake very thoughtful. The room itself was luxurious attention to detail exemplary. We found every member of staff to be very friendly and helpful I cannot thank Gensi and Tony enough for making our trip to the Theatre an especially memorable one by being Chauffeur driven in the Rolls Royce The breakfast on each morning in both the Foyer and Riverside was exceptional. Our evenings at the American Bar we thoroughly enjoyable especially the cocktails and the Live music. This was a mini break we will never forget and we look forward to visiting this wonderful Hotel in the not to distant a future.

Nothing it was a wonderful stay from start to finish