Super helpful staff, the location was great for the tube and shopping, room was cleaned daily.

Room was quite small and the matress was very soft. Needed double glazed windows to cut out some of the noise.

Good location super close to station

There were stains on the head board, the curtain and the pillow under one of the cases was yellow :( Overall cleanliness wasn’t bad but the stains should be cleaned properly and old pillows replaced

Great location for attending gig at Shepherd’s Bush Empire. Nicely decorated. Smart, modern. Easy check in and out. Very clean and tidy.

The mattress was incredibly soft, too soft and gave no support. It did give us both backache. The only negative of our stay.

W12 Rooms is a very conveniently located property in Shepherd's Bush area of London. It is within 20 minutes distance by Tube from Central London and is right next to the Tube & Overground stations. It is also very well connected by bus. There are supermarkets and malls right next to and opposite to the property apart from a wide variety of eateries. So, location wise it is a complete win win if you want to be able to access central London but not pay those kind of prices. The room I had was most comfortable with daily housekeeping and a clean bathroom, with a good shower and water pressure. The television had several channels and provided for good end of day telly viewing. The room was spacious and came with a cupboard as well as a mini fridge which was very helpful given that the property does not provide food. The staff were always helpful, smiling and did their best.

The property is located at a busy intersection and I had a road facing room. Sometimes, at night, it would get noisy. The constant sirens from police cars and ambulances didn't help either. While the property itself was safe, convenient and provided for everything one may require, as a solo traveler, I found the area to be a bit sketchy after dark. Drunk people, rowdies and folks coming up to your face to ask for spare change felt a bit overwhelming. To be honest, I only noticed these activities after dark, post 10pm in the summer. During daylight, the area seemed fine. The good part was that the Tube station and the bus stops are at a stone's throw from the property, so I didn't feel terribly unsafe.

This hotel in my experience was great. The room and overall hotel were exactly a three-star hotel and at a great price, so if you are expecting a five-star experience on a three-star budget then you will be disappointed. If however you are perfectly content cleaning up after yourself and self-sufficient, you shouldn't find any problems with this hotel. It is in a very old and very busy part of London - of course the rooms will be small, and you will find pretty much the same in all the hotels in the area. The location in terms of transport and food options and being in the thick of it is fantastic but be warned with these pros, the cons will be it is bloody noisy, especially at night. Bring your earplugs. Frankly if you are over the age of 20 and have travelled at all and haven't already learnt to bring your own earplugs to unfamiliar places, that's on you. The staff were fantastic, helpful and extremely responsive to an early issue I had with the fridge. Lovely and cheerful with an easy check-in. Would highly recommend.

I can't think of much however I must stress you need to go in with the proper expectations. I wouldn't recommend it for families, and you need to be self-sufficient and not someone who needs or expects a maid every day because you're on holiday. It's small, but again if you are someone who is not expecting to hang around all day like it's a resort, it's perfectly appropriate and very clean to boot.

Location was excellent - right next to the Shepherd's Bush tube station which made getting in and out of London really easy and quick. And also only a 5-10 min walk for the Westfield London centre - great for shopping and restaurants The room was furnished nice and really clean with all the basic items needed. Big plus - the bed was soooo comfy. Staff on reception were excellent - incredibly helpful just with small things... great for directions and like how I dropped my bag off early (before check in) when I returned later they had already moved it to my room. I think the value for money was great.

The hotel was clean, well presented and friendly. Staff were helpful and made me feel very welcome. The room was small but smart, clean and had everything I needed, even a small fridge and safe. I was at the front of the building so there was a fair bit of road noise but it did get quieter at night so didn’t bother me, however the location easily made up for it!

Room was facing the very busy road so was quite noisy during the day and early evening.

The staff were very friendly and helpful and the room and hotel was kept clean and tidy. The location was right next to a busy Metro stop so it was easy to get around the city, too. It is a busy part of town, so you can expect some noise, but I'm used to that, so it didn't bother me any. Also, it was nice to have a kettle and TV while getting ready in the morning, and the bathroom/shower was EXCEPTIONAL! Big shower with lots of room and nice pressure - my favorite part of the room!

The only tiny disappointment was that the room was supposed to have a refrigerator (which it did - but it wasn't working or cooling correctly) and the safe didn't work. To be fair, I didn't even report this or say anything. I would have used the fridge for milk for my morning coffee, but since there was a coffee shop across the street, I just went there instead. Both were MINOR disappointments. There is no elevator, which for me was no problem- just be aware if you have large luggage

The location to Shepherd's Bus is very close. I was on the first floor and my room was very nice. The single bed was very comfortable and the blackout curtains did their job. Excellent tea and coffee facilites were provided and appreciated.

I understand the hotel is having work done but it would have been nice to have been able to open my curtains but was advised to keep them closed for privacy which I understand. The comforter on the end of the bed had quite a few stains on it but I just took it off. I was grateful to have a fridge in my room however it didn't seem to keep things very cold. But these are minor concerns.

The room was very cozy with nice decor. It was very clean and had all the things needed for your stay. The staff were very accommodating and polite. The location is perfect literally just round the corner from shepherds bush station which made commute around London so easy.

These are not major things at all but just a couple of things to mention. As per description, there are no lifts so note that if you have heavy luggage that could be a problem especially if your room is on level 4! It's also a shame that they charge extra for late and early checkout, especially if it's just an hour, but this is clearly stated in the info with the Booking.