Very tastefully and practically decorated. Lovely staff. Very relaxed, home from home atmosphere. Amazing breakfast and really good food all round. The Atlas room or lounge is really chilled and a great place for drinks and/or nibbles. Very dog friendly hotel

It was difficult to get information about the facilities available and how to or where to find them. Particularly it was hard to get any info about breakfast. There was only some onscreen info on the tv about the hotel, a room service menu but no info about how to order room service, timings or indeed any info about breakfast or meal times. There was only a number for reception but there was no answer after 9:40pm and no other printed information in our room.

The hotel is beautiful, with well-furnished and spacious bedrooms, lovely grounds, and comfortable public areas. The staff were extremely friendly and accommodating. My friends and I ate in Yu restaurant, which was delicious, and we all used the spa. A couple of us booked treatments, which were great. The breakfasts were also reasonably priced with a good selection. Highly recommended.

The room I was in for the first night became unbearably noisy first thing in the morning, as it seemed to be above the power room for the spa. I requested a change of room which was done swiftly and with no hassle at all, which I really appreciated. Personally, I think that a stay in a higher-end hotel should never require you to use ear plugs (especially in the countryside), and so rooms like these which have unfixable problems should not be sold.

Great location, luxury hotel, lovely decor, relaxing spa and outdoor pool, lots of personal touches. Food and wine delicious, although pricey! The scenery of trees and surrounding hotel garden gave a tranquil atmosphere to the place. Would love to re-visit sometime.

Our stay was for leisure, as my sister and I wanted a relaxing break away together. However, my only criticism was the amount of business/corporate clients and the fact that at one point I counted 7 separate people working solely on lap tops and other groups of people holding business meetings in the main lounge area. It was disappointing and this affected our enjoyment of sitting in the lounge to relax. Maybe a separate room could be allocated for those who were doing office work?

We had the Sutton Suite for two nights. We were on honeymoon. The room was spacious and comfortable.

1. Containers for tea too small. 2. No bubble bath for the bath. 3. Breakfast was brought up to the room but was almost cold. 4. TV had very poor reception making it impossible to watch (would have been nice to see some of the olympics). 5. No loo brush in bathroom. 6. The breakfast things were never cleared away despite asking for them to be cleared on three separate occasions. Having paid the thick end of £950 for two nights, we expected better.

So an initially really poor impression. Meal not served, a bartender who ‘short served’ my drink! However, a superb recovery from the management who served me a replacement drink and brought my meal to my room. And charged me for neither! Having worked in a customer facing environment for many years, mistakes happen! It is then the appreciation of a mistake and reparations which leaves the lasting feeling! So 10/10 for those who sorted out my evening. Would I go there again? Would I recommend it to others? Absolutely! A beautiful location with lots to offer and a management team who make things work for the customer!! Well done all! Dr, the Councillor, Past Lord Mayor of the City of Westminster.

All sorted!

It was very peaceful and quiet even though there were a few events going on. We loved the yard and coffee shop, fab cakes! Outdoor heated pool was amazing and gorgeous in the sun. The spa staff went above and beyond to make me feel comfortable for my treatment after I told them I’m in the middle of chemotherapy.

The afternoon tea lacked a bit, we were told extra sandwiches would be extra whereas most places with afternoon these days give free refills of sandwiches. There also wasn’t enough cream as jam for 4 scones. The cakes were ok but not the tastiest. The spa is beautiful, I recently slipped in a pool area though where the floor was wet, I noticed today (Sunday 21st April) the floor was really soaking wet in the inside pool area, it made me feel a bit worried walking around.

The hotel itself is really pretty and the grounds are lovely. The person who checked us in and gave us a welcome drink was so so lovely!

We booked mainly for the spa faculties and when we arrived the steam room was closed and the pool was closed for 50% of our stay. The reasons were explained to us but no compensation offered. Also after we checked in I tried to book a table in one of the restaurants, I waited for the staff to finish their conversation and the lady who then tried to help me with the request seemed annoyed that I had asked! (Small moan but was very noticeable)

Beautiful, cozy hotel with excellent food, spa and service. I was skeptical of the mixed reviews about service quality at first but I had a positive, speedy check in experience, my room was ready and was given a quick tour of the property. I had the best time here. The rooms were in a quiet area, the pantries were really convenient to get snacks and the beds were really comfortable. The welcome drinks and the complimentary drinks in the room were great too. The food in the restaurant was tasty and fresh, and good service despite some reviews. The spa was everything I was looking for. I had one of the best massages of my life. Would highly recommend the treatments here. The indoor spa area was relaxing and the outdoor pool had a great view - a great escape all around from the city.

Nothing really, I wish I could’ve stayed for longer. If I were to change anything I’d say the heated outdoor pool could be hotter for winter days and it would be great if slippers or flip flops could be given out to guests for their stay.

A great location with extensive parking. The complementary drink was welcome,, as was the free nibbles pantry. The room was clean but small. There was good wifi coverage and instructions to cast to the TV. A great spa was welcome after a tiring day

Check in was slow even though it had been completed online prior to arrival. Sadly the room had a single comfy chair even though it was a double room Enjoyment of the spa was only marred by the heated outdoor pool being closed when it was dark. This was contrary to previous information. With a good discount offered we were happy overall, but it would have been very disappointing if we had paid the full rate

Superb estate, not too big and not too small with lovely rooms and restaurants to suit your mood. Loved the bar with live music in the evening as well as the two restaurants which had excellent menues and delicious food (see photos). Had a really nice walk in the country side too, recommended by the hotel staff. The wellies were available for free which was great and much needed! The gym is small but has enough equipment to drop a training in if needed and the spa was crowded as it was a rainy day but nonetheless nice. There is also a free pantry for the intraday snack cravings, loved it!