Property a bit tired, but clean. Staff helpful and friendly. Location a fair bit out of the city centre, but we didn't mind as we know the area well and were happy with the walk back afterwards. (You are looking at a good 35 min walk, though, or a 5 min uber). The Jesmond area is clean and safe with plenty of cafés, bars and eateries around. For the less than half price that we would have paid for a city centre property we were happy with the location and condition of the hotel. We chose not to have the hotel breakfast as there are many cafés nearby. I have stayed in 2 other hotels on Osborne Road before and thought it compared favourably, albeit the New Kent is the furthest out of them all. I would stay here again.

Parking spots are restricted so try and get there early. Room swipe key failed (despite us being meticulous about keeping away from phones etc). Staff said it happened quite a bit, but staff through out were excellent, friendly & helpful.

Friendly female receptionist who welcomed us. The room, although small, was clean and kitted out well.

The heating - I enquired with reception when the heating was going to come on as the room was very cool when we went in at 4pm. The heating did come on but then went off again so during the night it was cold again. The bed was a very small double - it was okay for us for one night. The night time receptionist/porter was sarcastic on our return after midnight. I was desperate for the use of the toilet after walking from the centre. He told us we could not use the downstairs toilet as it was just mopped and then said, “Do you not have a toilet in your room!”. I felt it was a bit rude.

The location was excellent for me since I was visiting friends in Jesmond. The hotel was what I expected, simple but clean. It's an old building so labyrinthine, and I first got an oddly-shaped room with almost no space for suitcase but there was another one available and I was changed immediately. Bed was comfortable and closet space good. Bathroom was immaculate. The hotel breakfast was surprisingly good, and included a la carte items (I had great Eggs Benedict). Desk staff was very attentive and pleasant , although there seemed to be only one employee at any given time. The cleaning lady found something I'd left behind and ran to find me before I departed, very kind. Bonus: The Indian restaurant on the hotel premises is EXCELLENT.

No elevator, 3 stories. The stairs are narrow and carpeted so hard to roll luggage. I actually pulled a muscle very badly bringing my suitcase back down. Wasn't offered help although it's true I didn't think to ask (only one desk employee). It's a budget hotel but could benefit from expanding personnel.

A supreme location in Jesmond. Not only interesting in itself, but ten minutes from the City Centre via the two close by Metro Stations. Staff are all great and friendly and full of local knowledge. They go above and beyond. All the staff are great, but I wish to give a big shout out to Melvin and Timmi! Fantastic breakfast options. And the adjoining restaurant- Chakh Dhoom - serves the best Indian food I have ever had… bar none. If you’re staying in Newcastle, long term or short term, I really can’t recommend this hotel highly enough.

Location not bad - a little further out than expected but would use this hotel again. Breakfast full English was lovely - didn't realise on first day I had to ask for toast but that was my mistake lol - did ask on second day. Staff more than helpful all the way through my stay and all deserve praise - could not fault them bending over backwards to help. Indian restaurant attached to hotel was the best curry I've tasted in a long time - it was packed on Saturday so make sure you pre book. Reception advised to ask in the Indian if they could serve in hotel bar/breakfast area as I hadn't prebooked - this they did with no hesitation. The restaurant manager personally checking on how my food was. Prices are what you'd expect in a Newcastle hotel for drink. Curry prices very reasonable for a great tasting meal.

Room was small but this was described on website. Queen bed comfort was ok. Lighting could have been a little better. But for what I wanted - a bed for a couple of nights it was good enough for the price. These are minimal points as overall I would stay here again as the staff make you more than welcome. As mentioned above it's a little further away from Town centre - cost about £8 - £10 in a taxi each way depending on time and day of travel. Believe their is a metro station a couple of blocks away and hotel is on a bus route.

Nice single room with a very good bathroom. The shower is larger than average with a choice of a spray showerhead or a very nice rainwater showerhead. The room had a view of the park opposite and a good size desk and wardrobe. The hangers holders were wooden and very classy. It had a normal alarm clock that was easy to use and an in-room telephone. All staff were very helpful. There is a brilliant Indian Restaurant called Chakh Dhoom. The food is excellent.

I have stayed in this hotel for 4 nights. The staff were very welcoming and helpful from the first moment. They were sociable and kind. The room was spacious with an enough space to rest and enjoy your stay. It was quiet and relaxing (the curtains are light-blocking which was so helpful to have a great sleep). They offer room service upon request. Their breakfast was fantastic as it's served by menu (they have many vegetarian options too). The hotel is 7 minutes away from west jesmond Station. It's also 10 minutes away from jesmond dene if want a moment to relax and enjoy nature! The inference is fabulous with flowers and seats to sit and chill.

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Returning customers. Great location in Jesmond near: our daughter's student digs, the shops, great cafes, and the public swimming pool is only a stone's throw away. We parked outside the front of the hotel, as the small car park was full. Really nice room, clean and spacious bathroom. The staff are always lovely and courteous. Breakfast available for £10.50 per person, which was reasonably priced, although we ate elsewhere. Great value for money.

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Just off Osborne road which is a pretty good location. Parking was tricky but as it was a Sunday, it wasnt an issue. Other than that, the staff was nice and the room was quite good too albeit a bit small.

Just the parking was a bit complicated if their car park is full. Street parking just outside the hotel is permitted in some areas and not permitted in others during certain times. Other than that, I liked the experience.

Single room appreciated as quite hard to find so good value. Bus stops outside going to shops, railway station and quayside. Quiet. Shower hot and good water pressure. Comfortable bed. Window that fully opened for fresh air. Kettle with good size mugs for tea. Left suitcase at reception for a few hours after checking out.

No lift (for luggage). No socket by bed or central light.