Assuming that you are arriving or departing through Gatwick Airport, please remember the following: Board bus number 20 from the South Terminal and pay GBP2.00 with a contactless credit card to be dropped at the MASSETS ROAD stop right outside the hotel about 5 minutes later. Bus number 20 runs all night. From the North Terminal board bus number 100 to arrive at Massets road in about 8-9 minutes, GBP2.00 To return to the airport use the bus stop across the road from the hotel to take a No.20 bus to o South Terminal or No.100 bus to the North Terminal. Tip: Photograph the bus times the evening before you leave and be aware of the different schedules on Saturdays and Sundays. NB Send an email to the hotel the evening before you leave to receive an email copy of your bill.

All good enough for me :-)

Located right outside a bus stop and near the train station. Grocery stores and restaurants at walking distance. Staff very helpful. Booked rooms on the ground floor but given upper level instead. The receptionist helped us with our luggage and gave us complementary breakfast.

All the beds are really too soft. Very difficult to use one of the rooms' door lock. The old lock is very charming but once you manage to lock it, you need a key to unlock it from the inside. Can't imagine if there were an emergency and you would have to fiddle with the lock for minutes before exiting the room.

We booked 3 rooms for our family of 7 - 2 family rooms and a single room on various floors. On arrival we were pleasantly surprised to be offered the whole of the ground floor. My brother was upgraded from a single room to a double room. A previous reviewer had commented that they were unsatisfied with the room. Yes there is an open shower and bath in the bedroom but my brother said it was the best shower he has ever used! The bed did not get wet a previously stated in someone elses review. The decor was great and beds super comfy. The owners were very helpful and we ate in the pub down the road. As we had an early morning flight we didnt have breakfast. Our cars were left where we parked them for the week and no issues on return. Very helpful, kind owners with a lovely dog. Will return again.

Nothing

Apart from an issue with Booking.com, when an attempt was made to wrongly extract card details from me, the hotel was completely blameless. When notified they took quick action to sort the issue out. As for the hotel, I was not sure what to expect, but the location, price, and convenience for Gatwick Airport could not be faulted. From leaving the hotel, walking to the railway station (even with a heavy suitcase), taking a few minutes for the short train ride, bag-checking and clearing security on arrival at the airport... took 40 minutes!!! Would I stay here again? Undoubtedly, and without question or hesitation... although next time I think I might book directly with them.

Nothing to do with the hotel. However, having Booking.com trying to extract information from me that was not needed? To ask for my card details (again, because this was already held by them), and state I would incur a penalty if I failed to do so within a matter of hours..? Well, make your own minds up. For me it was very suspect behaviour by somebody - it had nothing to do with the hotel, who took their own action to sort the matter out.

I liked the proximity to Gatwick airport and Horley train station. Easy access to public transport. The staff were very helpful. I had a wonderful cooked breakfast that I really enjoyed. It was the first time anyone actually made my eggs exactly how I like them. Bless the chef ❤️. The environment was clean. Room and bathroom were clean, but could be better. Overall, it was a good stay

Nothing really. I loved it. Just a recommendation though. I think a bottle of water in the rooms will be a brilliant idea, especially because of guests who may arrive late like myself. I had to walk to town to get a bottle of water, even though I was really tired, because I do not drink water directly from the tap unless it’s filtered.

Great location with a 10 minute bus drive from Gatwick North terminal and a 5 Minute Bus commute to the South Terminal. The bus stop is right in front of the house. The downtown area of the small city is just a 6 minute walk. We found a great restaurant and markets. The room space was great. We had way smaller rooms in central London. The window was definitely a plus since we like our room to be extra cold. We looked a several places to stay close to the airport and this was the best price and value. I really enjoyed the kettle, the powder coffee and tea bags in the room!

The carpet in the room felt a little dingy and dirty.

The rooms & the hotel are really clean. The staff are so warm & welcoming. This was my first time as have in the past stayed at premier inn or Sofitel. Holiday Inn & Hilton for access to airport. My flight wasn’t until 12 ish so had time etc. There is a bus right outside on the opposite side that goes to the south terminal & runs 24hrs .. And you can get a taxi but don’t get it from the airport as cost me £19.70 from airport to hotel, cos it was raining heavy, didn’t want to do the bus. The breakfast is good value & would defo stay there again.

No lift & my suitcase was 22K but I knew that when I booked. And it was fine

Very close to a Gatwick airport, but no noise! Excellent communication - answered questions and handled requests promptly. We arrived in the late evening-they were prepared for us with instructions and a welcome envelope with our room key, wifi instructions, and breakfast information. Breakfast was fabulous. We selected hot full meal and it was cooked superbly. Staff were very pleasant. Well appointed rooms. Quiet neighbourhood. Short walk to the train station.

Beds were a little too soft for my liking.

Bed was very comfy. Location excellent for Gatwick. Didn’t have time for breakfast Bathroom worked ok

No wardrobe . Bathroom tired and old. Ditto window, no curtains. Room was dimly lit I was led to believe parking was included but it was extra

Perfect location for the airport. Very clean and staff amazing.

Bad planning on my part really. My car was booked for a weeks parking whilst we were away. I planned on leaving the suitcases etc in the car and putting anything we didn’t want to take from the overnight stay in the car before we left but as we left at 3am I had to give my car key to reception before it closed. This meant lugging three suitcases up the stairs and down again as quietly as possible in the early hours. Perhaps a secure post box could be added to allow car and room keys to be left.