Convenient location for a stop over on the way to the West Country or to visit Romsey and the New Forest. We have stayed here before a few times and the service and food has been better. The room was nice and the bed was comfortable.

Very poor waiting service in the restaurant in the evening and the food was terrible. Overcooked and tasteless. Same for English cooked breakfast. As our room was right next to the car park it was quite noisy at night. Overpriced for what it is. I will not be returning.

Great location within short walking distance of Romsey, slightly off putting on a arrival reception area very cluttered with boxes and view into storage areas not great 1st impression but by the end of our stay it was slightly tidier, but room are lovely very clean and all the things you need for your stay. Lovely breakfast with a choice of various hot option, but very limited continental style breakfast. Bar/restaurant food again small menu but various styles of food. Two negatives from evening meal we where given two different menu only to find my choice where on the wrong menu ,also chef is heavy handed with salt during the cooking process maybe some more frequent tasting as he cooks would help Very nice toiletries in the bathroom nice fluffy towels and complimentary slippers Nice to have water and fresh milk in the fridge Be aware that the bathroom have very noises extractors fan even after you have left the bathroom and it is turned off approx 5mins which is annoying at night

Room very warm even after turning heating to lowest setting, seams a waste of heating to open windows in January.maybe a review of tea and coffee in the rooms you have a nespreso machine (2 pod 3 flavour)tea bags 4 tea bags)and coffee bags (1bag of 3type) so if you both want the same coffee bag or more than one you can’t. Again it’s a very nice gesture to offer a complimentary bottle of beer in the room but two people one bottle maybe but one for each guest or with draw the gesture

Nice pub. Pub food on a Sunday evening. Nothing fancy but nice. What was a surprise was the quality of the service and rooms. The rooms were absolutely top quality. We were nicely upgraded because they were quiet but I'm sure all the rooms were equally beautiful if a little smaller. Lots of complimentary things in the room. A small bottle of fresh milk in the fridge. Very nice and I did ask for some extra tea bags which were absolutely not a problem. The road was very busy but the rooms were a lovely single story extension on the back looking across the edge of the river. The double glazing was excellent but as I like an open window if possible I was woken by noisy bird song. Best overnight pub small hotel overnight stay iv had for a very long time and we are quite frequent travellers and for £88 double occupancy including a cooked breakfast. Quiet Sunday occupancy rate obviously but even so. Great value.

There wasn't a drinking glass in the room. I don't know if this was an oversight or usual but I'm sure if I had asked I would have been immediately given one but I used my tea cup for water. Absolutely nothing else.

Location was perfect and the breakfast was fantastic. Very nice welcome and staff organised a key as we were going to be later returning for our stay that evening. Great access to a fresh walk the next morning down the river and around the town.

Fan for the bathroom kept going for a very long time. Kettle didn’t work. Cleaning staff were stationed outside our room and quite noisy in the morning. Granted we didn’t put the do not disturb sign on but still…

The hotel was gorgeous. The rooms were very well equipped and beautifully decorated with a lovely selection of teas and coffees. The pub/ hotel was perfect. The garden was pretty with outdoor heating and booths and lovely In The sunshine. Dog friendly too!! Absolutely perfect.

I don’t think there were enough waiters / waitresses. The service was a little slow and our dinner order was mixed up. At breakfast we had to ask for the food to be topped up and there were tables with left over plates which weren’t tidied and prepared for the next guests. There wasn’t anyone running the floor and looking after the guests. They were only bringing out the food and taking orders.

Comfortable bed. Very clean. Quiet. Excellent bathroom, with lovely tiles, good towels. Very good haddock and chips. Staff very friendly.

Air con was stuck on freezing and couldn't be changed. Staff came up to try when I went to the bar to find someone as there was no answer on the reception phone.. Air con then got very noisy and improved a little after half an hour but was still almost as cold. Bathroom sink drainage needed to be cleared as it was very slow indeed. Extra veg said minted peas, runner beans and samphire but there was no samphire.

The room was inviting and the hotel did have a country pub feel. There were some very nice complimentary goodies in the rooms and very good sized towels. Breakfast was good and the service at breakfast excellent.We would choose to stay here again, despite my taxi comment.

Nothing really but a very charming elderly couple asked at reception if they could get a taxi that morning and were told by the receptionist that she would do her best but the taxi companies expected more advance notice. It rather seemed like the customers were being ticked off for a reasonable request and I thought it was not good enough.

Excellent choice for breakfast. Thoughtful service. Friendly attentive staff who appeared to enjoy their work and were proud to help. Room was very comfortable with relaxing decor. We were very pleased with our short stay and would have no hesitation in booking again. Thank you to all concerned.

The "Roast" was not available on Sunday evening but this may have been due to lack of sufficient demand on a quiet autumn evening. We were more than happy with the excellent chicken pie.

This was our first visit to the Cromwell Arms, we didn’t have any expectations but just needed a comfy bed and a good breakfast before our onward journey to Southampton cruise terminal the next day. The Cromwell Arms room was a really beautiful room, the staff were very helpful and the evening meal and breakfast really nice. I would certainly come back if we are coming back to Southampton in the future. We have recommended the Cromwell Arms to our daughter who is coming down in September 2024.

Nothing

Great location and lovely room, which was nicely decorated and equipped, including good quality toiletries. Glad to have the added bonus of a fan provided, as it was a hot weekend! Good outdoor space to eat, drink and relax. The young man who welcomed us and served us in the bar was really friendly and helpful. We will definitely return.

Rather slow breakfast service. We waited over an hour for food on the first morning, but as we weren't in a hurry it was OK.