The new lad was most welcoming and helpful. The lady who covered breakfast was superb as well. Just one person spoiled my experience of an otherwise brilliant stay.

First member of staff, who I encountered on arrival, studiously ignored me, feigning being busy, which they were, but no acknowledgement made me feel less than valuable. When it came to delivering my main to my room, the less helpful person did so, and when I asked about the dessert I’d ordered, asked when I’d like to have it delivered. (I’d thought it would come with the main, but no worries). I waited almost 45 minutes, went down and only then was advised that dessert was ready. I’ve worked in customer service roles, so I know at times life gets busy, that’s no excuse not to acknowledge any customer.

My room was a smaller double room but perfectly acceptable for a single occupancy. The tea & Coffee offerings were excellent and most appreciated. The staff were excellent, my food for the evening meal was good but the portion was too large for me. The breakfast of Avacado etc on toast was very well cooked and presented and delicious.

The tap on my bathroom sink was very loose but still worked ok. The Butcombe Ale which is normally very good had issues and was not drinkable and the alternatives were off as well. Just circumstances I suspect rather than any lack of attention to care.

Very friendly welcome, the room was a great size and considering how cold it was outside a nice temperature (and bonus that we could open the window to get fresh air as needed). great shower - pressure and temperature - and nice toiletries. The included breakfast was excellent. We were visiting friends in Hursley so can't fault the location!

The toilet was a bit tricky (cistern had a tendency to run and not refill, so had to wiggle the flush a little). Bed was firmer than we like, but not uncomfortable - would likely suit some people perfectly. Pillows were only ok, but better than we've had elsewhere so again might be perfect for others.

Having stayed previously we knew what to expect. Wonderful friendly welcoming hospitality with excellent food ,we dined in the evening and breakfast next morning, all top quality freshly cooked well presented 10 out 10 With snow falling a roaring log fire too what more could one want. All highly recommended.

This beautiful olde worldly gastro pub with rooms just needs a few touches to make it totally wow , carpets and decor and ensuites need updating,but oozes charm and I'm sure that with some effort such could be replaced and updated.

The staff were very friendly and before taking us to our room showed us where the fire escape was for safety reasons. The room was upgraded as we wanted a bath and breakfast included in the price. The room was beautiful very spacious and clean, the ensuite was very bright and airy and had a bath and a separate free standing shower, all the shower gels were in the shower. Towels were lovely and fresh too. The bed was amazing very big and comfy had a lovely nights sleep. Tea and coffee and kettle were available to use too (no milk though lol) I always take my own so this didn't really bother us. We had an evening meal in the pub which was lovely food, the food was cooked to perfection, lots of choice. Our stay was B&B

Nothing really, my only comment is the breakfast would be a lot better if you could choose what you wanted on your plate, for your full English. It was a great selection, but I would have had an extra sausage instead of beans, that's my only moan. Had a cup of tea or coffee, this could have been maybe self service as I do like a few cups of tea with my breakfast, also no fresh orange juice. But overall the food was cooked to perfection.

Room absolutely wonderful, very cosy and romantic. Very tasty breakfast and dinner, beautifully decorated.

Wi-Fi not working, unable to connect to the TV to watch any of the Netflix, Prime, ITV/BBC iplayer. Prices of food does not match the service provided. Long wait to order and receive food/drinks. Would of preferred to have milk for the coffee already in the room rather than going downstairs to ask someone

Warm greeting on arrival and the offer of a free 'upgrade'. Shown to a tastefully decorated room of very good size with a settee as well as the bed. There was also a bathroom with shower over the bath. First impressions were great. The dinners we had that night and on our last evening were very good quality and the atmosphere was great. Our breakfasts were also of good quality. Staff were really friendly and helpful. We used the bus to get to Winchester which stops opposite for the outward journey and next to the pub on return and operates frequently. We could have used it to get to Romsey too if that hadn't been on the way home.

Some features of the room need urgent updating. The logistics of the room didn't quite work. While access was good it means that the road is very close to the front garden that gets the sun and the back area was shady. The menus were limited and the prices not cheap. Breakfast was notably limited in options offered; no continental or cereal apart from porridge.

The room was really spacious and the bathroom was big and had a separate bath and shower. The staff were really friendly and the breakfast was delicious.

Only decaff coffee in the room and no milk. One cafetiere was broken (they're single cup size) and we both drink coffee. No bath mat so dangerous on tiled floor when getting out of the shower, body lotion bottle actually contained hand wash which was disappointing.

Liked the location, park easily, food was great especially the haddock with minted peas. The roasts looked great. Service at the bar was excellent, the restaurant very clean. Room was small however had everything that you could need hairdryer, ironing board, iron, tea coffee facilities, bottled water, fan and night light.

Thought the wine overpriced, also the loos door has a step which you don’t realise is there. The shower wasn’t very clean, kettle had water in and no batteries in the remote for the television which was rectified quickly.

The room was lovely and clean, the shower was fantastic. The staff were friendly especially the lady taking our breakfast order. The breakfast was excellent and the location was great, not too far away from Winchester.

The room was really hot, we tried to turn the heating down but couldn't. The bar closed at 10:30pm which was perfect but the staff continued packing up talking loudly and singing for quite a bit after. There was a great selection of tea and coffee in the room but no milk.