The staff were fantastic - although they were shortstaffed it was never too much trouble for someone to help. The room was small but adequate and I had everything I needed. Breakfast was superb - lots to choose from and well cooked and stored. There were some nights when we would have liked to eat in the hotel but after the first time we were not impressed so ate elsewhere. The food was good but the menu was limited and there was not a whole lot for me to choose from.

I had a great stay though and no real complaints other than that the bath was incredibly slippery so difficult to stand in to have a shower. I had to use a hand towel as a shower mat so I could remain upright while showering. There must be a cleaning product that stops the bottom of the bath being so slippery.

The staff and breakfast were excellent. The first room was shockingly bad - see below - but good places fix things and an upgrade to premier was offered - no problems.

First room air conditioner was noisy and threw out smells like a sewer!! This was fixed immediately however - see above. The location is in the midddle of a science/business park - this is not the fault of the hotel as I doubt it has moved that much!! Rather, Booking.com has incorrectly stated the location - it is, in fact, about 2-3 miles from L Spa, which is about a £10.00 taxi fare at August 2023.

On arrival we were met by a lovely chap named Alex. Alex was easy to approach with any questions we had.Our room was ready so we were allowed to check in a little early. We sorted our cases out and say in the bar for a drink before heading into the town. A lovely lass spoke to us and we had a lovely chat she gave time to talk and didn't brush us off like we were just customers, keep being you Lynn your so lovely and bubbly. After town we came back ordered drinks and food service was quick and staff made us feel welcome Daniel, Carol and Charlie keep up the good work.

Twin room was comfy. Beds were a little small but comfortable. Breakfast choices were fab and staff were very friendly and accommodating. The water pressure was great too and the air con was needed! I have to say that every member of staff was lovely and couldn't do enough for people. The staff made the stay more enjoyable.

I personally would've preferred a full shower rather than a shower within a bath however this wasn't an issue. I also would've preferred a larger/wider bed as it is rather thin, again this wasn't too much of an issue as it was suitable and comfy.

Cosy room for us and furbabies Meeting chef carol school friend good chef BTW Jose the waiter Kevin manager Receptionist all lovely people ❤️

All excellent

The shower was good in that it was not over a bath and therefore easier to get in and out of. Breakfast was good as was dinner once you figured out the scan/order/pay business on your mobile phone (if you had one)On the first day of my 5 night stay

On the first day of my five night stay, my bad was not made nor were the biscuits replaced in the room for the whole five days, assuming that the biscuits were due to be replaced.

Breakfast was very tasty with a very good selection. Good selection of fruit and bread also. Very satisfying

Evening meal ordering system. Having an older phone I was unable to log in so the staff member gave me his phone. This was ok but maybe a dedicated tablet similar to the vehicle booking in system would be safer with regards to personal details kept on phones and the need for guests to have the latest technology in order to obtain a meal. This was the only minor niggle with our stay but would not put us off staying again

Breakfast was very good. Room was spacious and generally quite clean, TV screen had not been cleaned for a while - smears and fingerprints all over it, and the colour rendition was poor, in fact at times we thought we were watching a black and white film. The shower was spacious and clean but the shower was not particularly powerful and I do like to get wet in a shower

generally all was OK Not great but not bad, stayed in better stayed in worse. I would stay again

Breakfast great. Staff very helpful and friendly

The system for ordering food and drinks was ridiculous. You had to download menu on smart phone. Food or drink then arrived at the place where you downloaded the app!! With no explanation that it would. It made a lot more work for the staff. So if you downloaded the menu in your room & went to the restaurant it would be delivered to the room!! The staff were great but stupid system made more work for them. What is wrong with a printed menu and staff to take your order in the restaurant. They were there anyway to show you how to do it on your smart phone.

Staff were brilliant, the G.M. Neil was pleasant and most obliging and to be congratulated on his staff and management skills. The reception staff were tasked with various other jobs which they did happily and with the minimum of disruption to the guests, I can only assume there is a staff shortage. I have never stayed anywhere where every one of the staff members from the managers down where so expert and helpful. Congratulations this heightens a stay considerably. Would highly recommend.

Air conditioning was not efficient enough in the bedroom.