There was a lovely vibe to this old inn, the decor and atmosphere and it was quite busy the evening I stayed with people eating and drinking but wasn't noisy or brash. The staff were, every single one of them, kind, helpful and couldn't do enough to ensure you had a great experience. I only down graded comfort from excellent to good as I had to work there and the chair would not fit under either desk so it made using my laptop very uncomfortable but the other facilities in the room including complimentary robes, fresh milk for tea and coffee and lovely comfortable bed compensated for this. I had to ask for a hairdryer as there wasn't one in the room but this was a minor inconvenience soon resolved. Would recommend and would definitely stay again if in the area.

The welcome was amazing - the guys behind the bar were great. We felt very taken care of - it's not often that you get a drinks at-table service in the UK. There was a good choice for breakfast and the full English was well presented and not greasy. The hotel public areas were comfortable and kept warm by wood-burning fires and there were lots of interesting things on the walls to read and look at. Great selection of hand-pulled ales too.

The room was lovely to look at and comfortable but I think more could be done to support storage of customer items (and towels) - like having more shelving in the bathroom. The room was a little cold in the afternoon/evening but it was a great extra touch to an additional plug-in radiator to warm it up.

Easy to find, great looking property. We had a friendly and very welcoming welcome, and shown to our room, which was a deluxe room, very large and with en-suite. We had a drink of local beer, which was really good and a friendly barman. Bedroom was warm and cosy and a lovely bed, we both slept well until someone’s alarm off continuously for 20 minutes!

Shower would have been good to be bigger and toilet handle was loose causing toilet to run with water unless returned to correct position. But being picky.

The hospitality at The Swan is second to non, friendly, helpful staff, Rich and Alex went out of their way to make us feel at home and the breakfast was our of this world. I would happily recommend The Swan to my friends and family and even stay their myself once again.

The only thing we didn't like was that the room was a little cold, the heating came in for a few minutes in the morning but it wasn't enough to heat the room.

Room was lovely, everything you needed was provided. The bed was so comfortable we both had a great nights sleep. We dined in the restaurant in the evening and the food was hot and tasty, the waitress was friendly but polite. We had a few drinks at the bar afterwards, Alex was very welcoming and chatty. Had a lovely chat with some of the locals, we felt very welcome. Thank you. Breakfast was hot and tasty again, poached eggs cooked perfectly. We will definitely be back. Thank you Alex and team, keep doing what your doing.

Nothing

Huge bedroom, nicely decorated. In general it's a lovely old building. Frienldy staff. It's a nice pub with rooms, so served good beer, and reasonably priced food. Even though a pub, it wasn't noisy even when it was busy. Good breakfast.

Room was a bit cold - I think the radiators needed bleeding. Shower was tiny and difficult to use. Hand held part of the shower did not stay in place and it kept falling on to the floor.

Exceptionally welcoming hotel. Amiable and engaging manager. An old hotel but tastefully modernised. My room was spacious with a comfortable bed and efficient heating and shower. My room had a great view of the Eccleshall road and was satisfactorily sound proofed against traffic noise.

From my own point of view - and presumably most other customers like it - I find most heavy bass pop music abhorrent. However, it could only just be heard in the bedroom.

The room (1 Moon Madness)was a delightful super comfy modern styled room with antique furniture and modern accessories.A supersized room with plenty of space to just chill with 2 leather armchairs and small coffee table in front of a large flatscreen smart tv.Tea coffee making facilities with fresh milk provided on arrival.A great touch!.You are led through from the bar area on arrival to the lovely carpeted super wide and fairly short stairway to the bedrooms.It was incredibly quiet even though our room was overlooking the main road.That is thanks to the beautifully crafted secondary glazing.The bathroom is moder with a nice walk in rainfall shower cubicle and a small hand shower if desired.lovely toiletries to hand and a super heated towel rail.The room came with complimentary bathrobes and all the towels you could wish for.A real gem of a place for couples.The food was incredible and decently priced.The breakfast was really tasty and fresh and the perfect amount to start the day.looking forward to returning soon!.

Really nothing not to like it was everything and more for an overnight stay.So the honest answer was having to leave so soon

really lovely place to stay, very old building. The bar area is very pleasant we didn’t dine there that evening as we had plans with family who live locally but the lady that showed us to our room asked although they were fully booked that evening they would absolutely find a slot for us if needed. breakfast was a winner, guy who served us was lovely and friendly and was very happy it appeared in his job. would 💯 recommend staying here

nothing really to state, our bathroom was a little cold but they were having a few problems with their heating system and this was compensated with an electric fire in the rooms so they were trying to ensure people had a pleasant experience, they couldn’t have done anything more on that.

The staff were brilliant, very welcoming, very friendly and couldn't be more helpful! The food was very good and very reasonably priced, along with a great selection of ale's and lager. The restaurant had a lovely relaxed atmosphere and the fire only helped add to this. The rooms were very well priced, clean, and also come with tea and coffee facilities and a very comfy double bed. Shower was very powerful and clean. Very easy to find with lots of parking on site. Would certainly recommend and would stay in a heartbeat when in the area.

Nothing to dislike here.