Staff was so helpful and friendly, and the room was very clean, so spacious and nice it was a superior family room. our dog was well prepared and catered for. Our autistic, nonverbal child treated kindly and indulged. My food intollrences catered for (so far as the dinner menu allowed), but especially by the very knowledgeable breakfast staff. Especially one lovely lady who herself suffers from intollerences and was sharing and kind. Having a young child, we didn't experiment with the bar experience. We would not hesitate to stop off here again.

There are no sockets near the bed, and i have a cpap machine to keep me breathing in the night and couldn't plug it in, so I went without it. Leaving me restless and lacking meaningful sleep, even though the bed was comfy. This, in turn, meant I couldn't do my share of driving the next day. It was hard to find the back entrance where the car park is and the 3 large laps we had to do to find it, did seem a long drag in the dark and in the fog and lacking local knowledge so the swan sign needs to be bigger or illuminated please and that's literally the worst I can come up with :)

We have stayed at the Swan several times and it is always good. The rooms are spacious, clean and comfortable. The location is excellent, being right in the middle of Stafford High Street. You can always park if you have a car, it is a very short walk from Stafford train station if you travel by train. The food is always good and the bars are well stocked.

The only thing I always find at the Swan is that the staff are often very slow to serve you, whether that's on reception, in the bars or in the restaurant. They can also be less than friendly. It's a shame because everything else is great.

I stayed in a single room. The room was cosy and clean. The bed was comfortable, and the room was cleaned every day. I personally loved the radio in the room and biscuits every morning with a welcoming note on the table. I thought it was a lovely welcoming touch on my arrival each day. We had dinner each day and the food was lovely. Couldn't fault anything. I would happily come back again.

I didn't like that the hot breakfast was served from 8 a.m., even though the breakfast time was from 7 am. For people who stay for business purposes, it's a bit late waiting until 8 am to be served cooked breakfast.

The hotel was a little difficult to find, I phoned and a member of staff directed me to the car park. The hotel was very clean and the room was large and comfortable. My room overlooked the high street and there was a lot of noise until the early hours from passing by after a few drinks but the hotel can't be responsible for this, it was just a little unfortunate. The price for the double room was more than some other hotels but it was worth it as the room was very comfortable, would have been nice if the very tasty breakfast was included but it was worth paying for so can't complain. If I was staying in Stafford again I'd definitely go back to the Swan :-)

A little pricey and breakfast took a while to arrive, there was a little noise from the street

Full of character, staff couldn’t have done more.

My room (single) was not very comfortable: the radiator was on all night - fine, except it was near the head of the bed so I was very hot. Ended up sleeping with feet at the head end. Mattress also pretty uncomfortable. More seriously (and this is common to many hotels) the shower was over the bath, so you had to climb in. But there were no wall rails - I felt very nervous climbing in and out. Finally, at 72 I had real difficulty lugging my suitcase up the flight of stairs outside my room - the lift didn’t travel to the upper part of the 2nd floor. Another guest helped me.

It’s an historic building with all the charm and sense of history that comes with that.

It’s tired. I appreciate that it must be difficult to make ends meet, but there was a sense of cost cutting - gadgets and furniture needing updating, small portions in the restaurant (half a slice of black pudding, and they ran out of beans for the breakfast serving). The location is as good as it gets in Stafford, but in modern Stafford the Swan is no longer in the beating heart of a thriving market town - not the hotel’s fault, but it changes the ambiance for the worse.

The deco was very well done, with lots of different seating areas & little nooks. Staff were very polite & welcoming. Whilst we waited for checking, we enjoyed some croissants that are served with jam & proper butter. We also had a pot of tea that came with a small pot of chocolates for us both. Room smelt so lovely & was clean & comfortable. A good selection of teas, coffee & hot chocolate are available as well.

There was no plug on 1 side of the bed, but that's totally understandable as it's an old building & and there are plenty of other sockets available. This is the only bad point I can think of & it's not even a real problem.

Beautiful place to stay, I'd say more for elderly happy couples .outdoor area lovely inside amazing just staff let it down .apart from lovely cleaning lady that gave me a beautiful smile and let me in hotel

Was going a funeral so decided to stay night before because needed to be early next day Took 2 hours from my home then i drove round town centre over 2 hours trying to find the hotel car park.diversions and road closed everywhere and the postcode for free parking is not the same as the hotel which they didnt tell me .Decided to find any car park and pay for 24 hours .Got a very cold welcome at reception, which made me feel uncomfortable. Got changed went and met family came back door was bolted kind cleaner let me in first smile I had .next morning waited an hour for a cup off tea and full english which looked lovely sadly it was freezing cold

What a wonderful place! I will definitely be back. A beautiful, tastefully decorated hotel in the middle of town, with real attention to detail. All of the staff were exceptional: the lady who checked me in , the waiter in the restaurant, the receptionist who checked me out in the morning and the breakfast waitress. I had a lovely clean, comfortable room and excellent hot, tasty food with impecable service. It was the best cooked breakfast I have had for years! Well done to the whole team, you made my stay really enjoyable

Nothing

The large and comfortable lobby/bar area. Ample car parking. Very pleasant and efficient staff. Central location. Comfortable & well-equipped room. Very good breakfast in terms of choice and quality. Refreshing real ale available in the bar.

Arrangements for making a table reservation by e-mail did not work. I made several applications but never received a confirmation reply. Consequently we were not able to eat in the restaurant that evening. However, the very helpful receptionist suggested a really good restaurant a few minute walk from the hotel.