The hotel is located right near the river and walking distance to the town centre. It was a nice and quiet location. The reception staff were friendly. Our executive king room was clean and tidy and looked like it had been fairly recently renovated. The room was nice and spacious for our big suitcases. The bed was comfortable and the heating worked. The bathroom was clean and tidy with good shower pressure. It was a real bonus having breakfast included with the room price. This included a basic continental or cooked breakfast, which was very convenient and tasty.

There could've been a better use of the furniture in the room in terms of size and design to create more space e.g. smaller desk/table for tea & coffee, better placement of cupboard, remove round table. More room space could also be created by removing the standard bathroom door and replacing it with a sliding door. I can't recall seeing a ventilation fan in the bathroom, which would help to remove steam build-up. Even though the bathroom had a lovely big basin, it would've been more practical to have a vanity unit in there with some bench space for toiletries. Also installing a towel rail and hooks on the opposite wall to the shower, for easy access to towels, would've been handy. The hotel doesn't provide face cloths and only standard TV channels were available.

Very good location for Windsor and Thorpe park only a 4 min drive away, town centre five minute walk away which has some lovely restaurants, and good selection of shops, Also properly is a good size does not feel overcrowded , staff were all friendly and polite no issues at all from us. Breakfast was lovely and we were able to choose off menu and it was cooked to order which we prefer nothing was to much trouble at all, we will always use here for our Thorpe park stays/legoland/windsor/ Ideal location

There was no proper coffee machine/ hot drinks machine in the breakfast room, but other than that there was nothing to complain about.

A lovely place to stay, nice and clean, good value for money, bed was very comfortable, the staff were polite and helpful.

The only bit we weren't so keen on was that the ensuite toilet was open plan with the room although slightly hidden in a corner and slightly screened but still viewable from the room.

The hotel is a great find, well located for my purposes amenities close by such as shops, bus, train, laundromat. The staff are so very accomodating and pleasant. The breakfast room looked well stocked and tidy, although I didn’t eat there sadly I’m sure it was terrific, I was offered a continental breakfast but I had such an early start I didn’t take up the offer. The restaurant looks very nice, again I didn’t take up the offer.

I would have preferred to have had a guest laundry facility on the property, I had to walk at least 20mins to the nearest laundromat in the dark alone, the laundromat was substandard but necessary as I was between trips and needed clean clothes.

I used to live in a close by area and knew Staines, this hotel is well located especially for the convenience of the tours I was doing and their pickup point. The rooms were adequately sized the bed in Room 109 was more comfy than 107 but on the whole both were great, I slept very well. It is a quiet area and not a lot of extra noise within the hotel. The breakfast room looked well laid out and although I didn’t eat there due to my timings it certainly looked as if the set up was more than adequate. The staff are absolutely lovely, very obliging and extremely helpful and courteous, they kept one of my bags safely for me until my return which was amazing and I was very grateful. I would absolutely stay here again. The only downside was that there is not a guest laundry but I did find a laundromat a 15min walk away, I felt safeish getting there and back but it would be great if there was a facility closer or on the premesis. On the whole fantastic.

Just needed a laundromat closer.

A very generous breakfast, full English was excellent, great choice omelette or cereals, plenty of toast, croissants, yogurts, choice of tea, coffee, orange juice. The location was great for cycling or walking along The Thames. The room was not the one shown on the description, no sofa or coffee table, but still comfortable with everything one needed. The evening meal served in the Indian Restaurant was very good. All the staff were very polite and friendly.

The plastic shower strip to keep the water from leaking onto the bathroom floor needed replacing, as the water seeped underneath the strip making the floor wet.

Great location, lovely staff and the decor is nice. Bathroom and bedroom very clean. Full English breakfast was yummy!

No breakfast available in rooms. I’m not one for socialising, especially in the morning! I could have done with being able to get ready whilst having my breakfast to maximise time. The double bed in our room (214) was really hard. I have degenerative disc disease and scoliosis, I couldn’t fall asleep on the bed as it made my back so painful. My partner who doesn’t have back issues also had trouble sleeping on it. Another minor issue, only two teabags and two coffee sticks on the tray and not much milk. There were three of us in the room! Also, no hot chocolate? Probably a bit much to ask.

I stayed here with my 11-year-old son for 2 nights to visit Thorpe Park and Windsor This is such a pleasant area to stay. Very friendly, clean, and quiet. The hotel has exceptionally safe parking at the back, which is securely locked at night. Upon arrival, we were greeted and given direction to our room. We were advised that during our stay, there would be a function and that if we were disturbed, they would be happy to support. - we weren't disturbed. Our room had been thought about in advance, for which I am grateful. Our evening meal was had at the Indian Restaurant that is part of the hotel. This area also serves breakfast. The hotel is around 10 minutes' walk to the bus and train station. Here you can catch the train straight in to London, or like we did, use the direct bus to Thopre Park. Choosing here will base you safely for a pleasant stay in Staines or for access to London and Windsor. I would choose to stay here again when back in the area

Nothing

Well appointed location, quiet room, clean bathroom with good facilities. The hotel staff were happy to accommodate our extra requests. Beds were comfortable and long/large enough for taller sleepers. Breakfast was substantial with good choices and friendly service. Staines is a charming town with excellent public transportation services to nearby historic landmarks.

There was no non-slip mat in the bath/shower. If that is a consideration for you as a guest, ask for one at reception before taking a shower as the bathtub can be slippery.

The location was excellent and the staff were very friendly and we'll informed in relation to the local area. The room was clean and the bed was comfy. Bathroom had soft fluffy towels and again was clean with complimentary toiletries. The hotel had a large carpark and we were able to leave our cars even after we had checked out. The hotel is right on the river with bars, shops and restaurants within a few minutes walk. There is a river walk which leads to neighbouring villages. The scenery is beautiful. Breakfast was made to order for hot food. There was fruit, yoghuts and cereal available to self serve as well as tea, coffee and juice.

Although reception and the communal toilets were fresh and very clean, the room was a little tired looking. There is a restaurant and bar within the hotel but we were reccomended to go across the road to the local pub. Although we had everything we needed, it felt as if the hotel was in refurbishment transition.