The hotel rooms were spotless. They came every day to make the beds and tidy the room. The live music by the pool was great. Reception, shop and breakfast staff were lovely. It’s great that it has an indoor and outdoor pool.

The tables outside were very dirty and the whole area looked very messy by the end of the day. I’m not sure how often they are cleaned during the day. Apart from that we have no complaints and this alone isn’t enough to stop us booking again as we had a lovely time.

The hotel offers plenty of enjoyable activities, a clean swimming pool, a gym, and a spa. It is also close to the beach. With a beautiful smile, the staff is incredibly kind and welcoming. We informed the receptionist of the change in our return transportation to London, and she kindly stored our bags while we took advantage of the opportunity to explore the town centre. I will definitely recommend.

The hours that the outdoor pool is open are too short, and we were unable to use it because we had other reservations for activities outside the hotel during that period.

the room size was good, restaurant was good and entertainment excellent

too many steps for an older person, the towels in the bathroom room need to be bigger, I.e. bath sheets not small bath towels. I specifically asked for a walk in shower as my partner is 91 and can get into a bath so was unable to use it. Toiletries in bathroom could be better, shampoo, conditioner and shower gel.

Fantastic facilities, especially the swimming pool and arcade facilities. Great location and good access to seafront and town centre. Friendly restaurant manager and restaurant supervisor

Cleaner left our door open after cleaning and we came back after a full day out to discover this. Restaurant staff were rushed off their feet and were clearly trying hard but many things were not refilled regularly such as fruit juice and hot food. There was a stale smoke smell in our room which stayed for the duration of our stay. The room was not as big as previous years in the Toorak. The kids beds were very uncomfortable.

We loved the entertainment and some of the facilities,pool,steam room and sauna was brilliant and plenty for the kid's to do.

Didn't like the fact we had to pay £15 for a game of bowling and the lanes wasn't even level big let down,the mattress was very uncomfortable just like it was in the Derwent.

I booked an apartment and I was very disappointed with what I payed for, there was mould on the bathroom ceiling and the single bed was bowed in like if the springs were broken, so then I asked if we can be moved and they got on it straight away and they moved us into a lovely family room that was better for my son. we had breakfast included so we didn't need to pay extra for. as a result we had a lovely stay for my sons first birthday holiday

the apartment that they gave us i wouldn't have payed what we did if i was getting something like what we did

The resort is perfect, has a lot to offer and is great for everyone. With the right weather it gives an abroad style hotel with the pools and entertainment. The location is perfect.

We stayed in the apartment, it's very outdated, the sofa/bed was minging and not comfortable at all. The carpets weren't the best either. Didn't ruin our stay and still had everything we needed but could do with an update.

Entertainment was excellent. No queues for any food or drink. Just a few minute walk from the sea front. All pools, jacuzzi, steam room all easily accessible. Breakfast very good and had additional extras cooked on demand at no extra price.

Took 4 visits to reception to sort out a cot for the room, which was requested before we arrived and was told would be there on arrival.

The hotel was in a nice locaction we had a very nice room. All the staff we encountered were very polite, friendly and very helpful. All areas were clean and rooms were well maintained. Food was good and good value for money.

Some areas of the hotel were a bit old fashioned and tired and in need of decorating and updating. Some of the seats in the dining room were old and saggy and not comfortable to sit on. There also seemed to be a problem with the lift not working. We were OK as our room was on the 1stfloor and we were mobile. Not so for some others. Despite the weather being very warm during our stay the outdoor pool was locked up and no access to the sun loungers that surrounded it and we were told it was closed for the end of the season and no lifeguard was available ! It said the outdoor pool was heated on the information but it seems it wasn't heated or open. No mention of season end dates ?? Very disappointing as this was one of the appeals for us.

Perfect location within easy reach of all local attractions, the town and seafront. Great for our family get together, we all enjoyed the leisure facilities, sorry we did not have time to visit the games room. The breakfast and service was great, staff very happy to help and informative.

The evening entertainment on our dates was definitely for the older residents. Our room 38 was in need of some electrical tlc in the bathroom but this didn't spoil our stay.