I liked how amazing and friendly the staff are. The facilities Including the lift were great and everything was lovely. The breakfast was superb 👌

The window didn't open and the room was boiling and there were clover mites on the bed.

Very welcoming and helpful staff.room with sea view.nice little bar to have a drink and relax at the end of the day.prices for food and drink good.room comfortable.a special thank you to the 2 staff behind the bar on 22/6/24 who took the time to come and sit and have a chat with us at the end of there-shift.i think there names were Chloe and Jess but I can’t fully remember .a real credit to the hotel.we would stay here again if in the area.

Parking is a bit of a nightmare.limited spaces at the hotel.some spaces out front for disabled but these were coned off for an event in the town on the day we were there.however,the hotel provided a 24 hour pass for the council car park which is about a 7 minute walk away which I didn’t mind but others may be bothered about and all the hotels along the seafront have the same problem so wouldn’t stop me staying again.

double room was good plenty of space with plenty of towels bathroom was clean as was the rest

tv remote there wasnt one the one replaced was a cheap universal that kept not working waas given a poky little room you couldnt swing a cat when first arrived was glad to upgrade for extra 15 pound a night,, no entertainment except music would have liked compere with karioki or comedien or a sing a long band ,,, oh yes above me someone was snoring most of the night so the insulation isnt good

Staff at reception was polite and tried to help as best as they can. Room was not too small, not too big. Breakfast was freshly cooked. Walked out the front door and landed right at the beach. Parking at hotel possible £10 per night. (need to leave key at reception for them to move cars if needed) Bar in hotel very good! Spa was alright. Sauna for 2 people (sitting), Hot tub was clean, shower available.

Room was cold, heater didn't work -we couldn't dry any wet clothing and were cold during nighttime. Staff at Spa was really rude. Not only not polite, but rude. Telling a customer, they (staff) will now clean up after them (customer) right into their face is just not good behavior. They seemed nice at first, but switched personalities when found out who we were (two women)

First time we stayed at this hotel. Staff were lovely & really helpful. Carpark useful if you don’t want to go out. Bar area nice, although we didn't eat there. Room was small, but it’s an old building and lots of hotels on that strip have small rooms, lovely view of the sea and beach. Close to shops and restaurants, good location.

Room was small with small en-suite. Shower not great more a trickle and found sorting the temperature hard. Room was tired and felt abit neglected, saying that it’s an old building. Bed was on the small side but we have a large bed at home, which we are used to.

Our room, in the annex, was not luxurious but was clean and tidy if a little worn as you would expect. On arrival the window blind was skew-whiff which I had to straighten and there was only half a toilet roll, so some attention to detail is needed. I don't know what the rooms in the main hotel were like although I expect them to be better. I was given a ground floor room with 3 beds which is exactly what I wanted so no complaints and I would be happy to have the room again. I did not use the spa facility so can't comment. The breakfast was excellent and dinning room was very well presented in the basement. The food in the evening was also excellent and we chose to eat at the hotel a second time rather than go to a local restaurant. Entertainment was laid on with a quiz on one night and a singer on another. Both turned out to be enjoyable. The location is right on the front with a 30 second walk to the beach and a 5-10 minute stroll into the main part of town. There is car parking available on a first come first serve basis which costs £10 a night. The cars are packed in tight at the rear of the property and are manoeuvred by the hotel staff. Blue badge holders can park directly in front of the hotel for free all day and night, if a space is available. The hotel presents good value for money in an excellent location. I would have no problems with booking this again.

Very much Low Season at the end of November, we were immediately upgraded on arrival to 'silver' rooms with seaview. We were very well looked after by Staff throughout our stay. Heroic efforts were made to sort out a problem with shower (faulty control ? No hot water . . . ). Three times we ate in restaurant on Lower Ground Flower and the food was excellent and well presented. A blizzard meant we had to extend our stay by an extra night and every effort was made to look after us (the eldest member of our Party was 94. Many Thanks to all. John Tyler.

Good location and parking at Lodmoor suited us well as we prefer that end on the beach. You also have the option of parking at Swannery if you prefer the town end of the beach. Cooked breakfast was very tasty.

Tight parking onsite during booking in and departure. Lack of evening entertainment didn't encourage you to stay and use the bar or restaurant. We went out to the town instead to find nearly every pub had entertainment on offer, and we basically used the hotel as a bed and breakfast. Shower was also weak but they usually are when on the higher floors.

The property was well situated, clean and the staff were so friendly. Very happy with the standard double room that we had, definitely worth the money. The restaurant downstairs was lovely also, delicious meals and worth the money.

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On arrival, the room I was booked into was on the annex. I requested no stairs, and there were stairs.It was dirty, dingy and smelled of cigarettes. There was noise and the the bed was lumpy and old. Tge furnishings were outdated and it looked like a cheap motel honetmoon suite with hearts all over! I was very disappointed as it cost a lot of money. I complained to the manager who, without hesitation booked me into an upgraded room in the main hotel. It was large, clean, modern, fresh, quiet, and the bed was a dream to sleep on. The rooms are a bit of a maze, but you eventually find your room! Cood and entertainment was good. The staff were exceptional, friendly and accommodating. The spa was fantastic and as were the two staff members. The location is perfect! Right on the beachfront. I must thank the manager and staff for their hospitality and I will definitely be returning!

The annex. No lift to reception. Some of the hotel is outdated. Too many steps! Rooms are hard to find. Reception area, as its the front of house, should be welcoming. Looks very dreary and outdated.