Nice location nice staff good facilities clean and well maintained Very good food in the restaurant and a good breakfast

Our room was unbelievably noisy and this disrupted our sleep The coffee at breakfast was dreadful, burnt and over extracted in a cheap old fashioned keep warm container - way way below the standard you expect at the price charged

The breakfast was delicious and had so many different options (especially with fruit) one of the best I've had in a UK hotel. The pool facilities were also lovely but a bit awkward to get to from the room. The hotel decor and bed was really comfortable.

I didn't like that you had to rent a dressing gown for £7.50- I expect a dressing gown in the room of a 4 star hotel, especially one that has a pool/spa that you have to walk through the hotel to. Also, the parking is a daily charge but once you've paid the charge starts again for that day. So when we checked out we paid for our parking but realised we would now have to move the car or pay for a whole extra day before we could go sight seeing. The parking charge seemed particularly excessive as the hotel was fairly central but not an amazing location, it was still a 15/20 minute walk to the main central attractions. We were aware of the parking charge before staying but assumed we would get a full 24hrs for the price, not that it would restart 20 minutes after we checked out.

We liked the staff, the room, although the duvet was light for the time of year. Pillows too small for size of bed and thermo didn't rise. Everything was rectified by the staff, blankets more pillows and a heater for our comfort.

As above warmer duvet, bigger pillows. The beds are super but bed linen could have matched the size. The Christmas lunch was not great. Cauliflower soup. Very thick and tasteless. Turkey dry. We had to ask for cranberry sauce and more gravy. Our grown up children went to the bar for wine and drinks. They were happy to help out.Probably could have done with more staff serving. It was nice to see the manager helping out though in the most pleasant way.

Breakfast was excellent, lots of choice and staff were only too pleased to get something different, we had dinner in the bar on the first night and the food was great, just burgers, but really well done. Dog was welcomed and there was a little bit of grass nearby for ablutions as well as a lovely walk along the river only 4 mins away once it was light, the dog biscuits at reception were a lovely touch. The hotel is so well situated only a ten min walk into the city centre where all the amenities are and really near the station, if you were coming by train. The spa was really nice, it isn't very big so when it got busy on the Friday afternoon it did feel crowded and I chose to leave at this point, but the gym was well equipped and the faciliities were clean and the staff were very helpful. Louise at reception was delightful.

The first room I had was not very nice, it had a horrid smell and the curtains were grubby and looked ancient, I spent a night there and then told Louise at reception the next morning and she immediately changed me to a first floor room that was dog friendly and so much nicer, which was a big relief. I would have liked the gym to be open before 8am, no need for staff but just for hotel guests to access and for parking to be free for hotel guests. That was a little hidden extra that felt a bit unnecessary when paying to stay somewhere, and could be included in the price.

The staff were very friendly and helpful. The buffet breakfast was good and there was plenty even if we arrived later in the session. The time frame for breakfast was great - so we could have a lie in. The spa was a treat, really well appointed and relaxing and great to have to weather proof our stay. The toilettries in our ensuite were lovely too. It was great to be so close to town we didn't need the car all weekend.

Not enough tea, coffee and milk in our room each day but we were able to get a jug of milk from the bar. The mini fridge wasn't working so it hadn't been checked as part of the room review but staff were quick to fix this. Twin rooms always seem to have the beds so close to together but this hotel is not alone in this.

We found the staff extremely helpful at check in and at breakfast. the room was very clean, tidy with a comfortable bed and we paid a brief visit to the spa for a swim and sauna, this was perfectly adequate for what we needed. We really enjoyed our stay at the hotel and the city of Winchester.

The hotel shared a car park with the local authority and the external appearance of the hotel didn't reflect the internal atmosphere and ambience that the hotel has. You shouldn't be put off by the external appearance of this hotel if you are you will have missed a very nice hotel in a great location to explore all Winchester has to offer.

It is a beautiful cosy feel modern hotel. The staff are lovely and polite and well mannered. The spa was very clean and had nice facilities. Patricia was amazing, I had a body scrub and she did a fab job. We had lunch and dinner at the restaurant and it was great. The food was well presented and good quality. The room was very clean, nicely decorated and comfortable. The bathroom was amazing and shower was nice and hot. One of the best bathrooms I’ve stayed in. For all the above the price I paid was very good and I highly recommend visiting this hotel

Paying for bath robes, long wait at meal times.

Location- near station, good parking & easy walk into town Room - large & comfy Spa - easy to use & welcoming - great treatments Breakfast - good options Staff- all friendly & helpful at all times Lots of free bits around -in public toilets , spa, rooms = feels generous (water, choc, toiletries)

A big party going on meant the restaurant wasn’t properly supported. The people available really did their best but struggled to deal with an allergy It was good they were careful but In the end they told me what to eat!! On top of that the bill was hefty for a very average meal Based on this one night I’d definitely stay again but Eat out

The hotel is perfectly situated as its just a short walk into town. This was our second stay here and we were very happy! The rooms were lovely, spacious enough and comfortable. All the basic amenities were available - and you actually get conditioner in the bathroom which is rare these days!

The bathrooms in both rooms were a little tired with a few things broken but not enough to cause an issue! Although we can appreciate that there is a set check in time of 3pm, we arrived 10 minutes early and were told that we could not check in yet, so we had to wait till exactly 3pm to check in - several others who were on other floors were also effected by this. Very small thing though.

The room was comfortable and very clean.

Paying for parking. Mean supplies of milk and tea bags in the room. We only had two of each. There was an infestation of flies in the bar which was very annoying. Breakfast was totally disorganised the first morning of our stay. I had to ask for tea bags and coffee as there were none, the area was dirty and the coffee when it came was foul. There were no plates and the hot breakfast dishes were empty so I had to again ask if they were to be replenished and the plates when they came were cold. The tables surrounding us were stacked with dirty crockery. To date I have not stayed in a hotel where the breakfast service was so poor. Luckily on our second day things greatly improved.