Good location with town facilities easily walkable. Facilities were good including availability of complimentary hot and cold drinks in the foyer, decent size swimming pool. The included breakfast was excelent with good choice of items and the staff were efficient at replenishing and keeping the room and tables clean. Waking to sun on the famous red rocks was a pleasure [but paid for!].

Furnishing s in room were OK but first impressions were that they seemed a little tired. Bathroom was a little cramped and dark. Bed sheets were crumpled on arrival which gave the impression that they may not have been changed despite seeming clean.

The property is well located right in town and offers some beautiful views and access to the clubhouse. The grounds are well manicured and breakfast was good and convenient.

We stayed in the villa. It was spacious for our family of four, which we liked. Some of the other villas had nicer patios and placement in proximity to the creek. We didn’t use the patio because it needed some sprucing up and was shady. Also, if you stay in the villas, you have to walk/drive up a hill to town and breakfast. This wasn’t a problem for us, but something to note.

I would call the hotel directly. Booking through here would have been a nightmare if they didn't help me reschedule a room I just booked. So call the hotel yourself and book through them is my suggestion, because if something goes wrong the hotel staff can't help because it was bought through booking. So it just makes sense. Plus I couldn't get a hold of anyone from this site and was told the hotel didn't approve my change of date when I called them and they did it themselves. So if you want a headache book using a third party. If you want true service book directly through the hotel the staff was AMAZINGLY HELPFUL.

Room size was acceptable. Beds were comfortable. Breakfast has good selection too. Overall, happy with our stay and enjoyed it. Had good view of the famed Red Rocks.

No housekeeping throughout the 4 nights of stay. Whilst I understand and appreciate the idea to go green, it would be better if there is some housekeeping once in 2-3 days. But to be fair to the hotel, we could request for housekeeping if we need it. However, we have to notify front desk by 10am each morning and for the period of time we were there, we always forget or missed the timing.

Loved the location and view out our room’s window looking into the mountains. Was right on the main drag and easily walking distance to just about everywhere we wanted to go. The awesome lady working the front counter at check-in was so nice and welcoming and helpful. A true delight of a person!!

Bathrooms definitely need to be updated. Toilet needs to be a taller-senior height toilet! Plus the sink counter needs to be taller as well. (Did like the sink/counter outside of the shower/toilet area tho!!) Was disappointed that the shower had all of the conditioners, etc, but no shampoo offered!? We arrived there about two hours before official check in time. Even though our room was ready we had to pay an “early check-in” fee in order to get into our room to drop our bags before we could go shopping. Felt that fee is gouging as there was nothing that had to be done additional by anyone on premise to get us into our room early, yet we had to pay to get in our room early! Will definitely factor this in when we go to book a hotel for our next trip!

Nice and comfy rooms with beautiful views over the mountains and private balcony. Clean and well maintained. The Pool house (including sauna, outdoor/indoor pool, pool table, tennis table etc.) is actually part of a nearby resort, to which you have access with a pass from Best Western. There is also a smaller outdoor pool with nice views in the Best Western hotel.

The breakfast was good but the breakfast room is really outdated and not pleasant to eat in. We ate on the terrasse outside instead.

Location. Location. Location. Perfect place to be that is close to wonderful restaurants and many shops. The grounds are expansive with access to Oak Creek. Make a yummy latte in the main office or in the breakfast room (with 2 pumps flavored creamer and an extra shot of espresso if you desire) and take it down to Oak Creek where you can sit in an adorable Adirondack chair and have a relaxing morning. Breakfast was great and the lattes were good enough to not make me want to go somewhere else to find good coffee.

Love the view and location. Love ved the breakfast and breakfast staff. And being able to get coffee/ cappuccino.

To be honest, when we checked in on Sunday evening, the gentleman at the desk and I can't remember his name... He was not friendly at all. Kind of condescending and a bit of a smart-ass. Sorry. He showed us where the jacuzzi was and not having been there before. I forgot to take our paper. I wish he would have told us. Don't forget your pass. We got over there and we didn't have it and that lady there was rude as well. So wasn't in love with the gentleman that worked Sunday evening on the 21st

Location and unit location worked well for us. The view from the back is breathtaking. The 2 people (one man and one woman) did an excellent job with the daily breakfast. It was super clean, organized and the food was very good. The unit was cute, we had a 2 queen bed. Layout was fine. My daughter and then 2 other guests both commented that they wanted to have one of the Nescafe machines that made hot drinks and hot chocolate with milk!

What could have been better? The beds were kind of tight and the pillows were the worst. The shower/toilet room lighting and fan were poor at best. Need brighter lighting and a more powerful exhaust fan. Apps on the tv so we could log into our Netflix, Prime, Hulu, Paramount Plus, Peacock or other would have been nice. When checking in we were told we would get a call when our room was ready - we never did. The check in time is 4PM and we arrived at 1PM. We were told that we would receive a call when the room was ready and we returned at 4PM and was told that it was ready, but nobody followed up with us so we had to cart around a bunch of stuff necessarily so.

This property is very well-cared for and is in a great location. The breakfast is very good and the staff seem to do everything possible to make you feel comfortable.

The booking process on booking.com is somewhat confusing. They have multiple listings for the same room with different prices with no explanation for the price difference.