Quiet and safe location. Public transportation closed by

No room cleaning and house keeping during my 2 rooms 3 nights stay. Front Desk said this is COVID policy but not stated in Booking.com hotel information for customer awareness. Front Desk staff insisted no room rate discount for this policy which is not fair to the hotel guests.

Pros of the property, it’s very secure and safe. Downtown San Fran can be a bit sketchy, especially at night but the Marriot has security on staff at all times and gated private parking. Everything is clean and the rooms are very comfortable.

Cons, it just isn’t good value for money and the amount they charge EXTRA for parking is ridiculous. When the room is more than $200 for the night AND they charge $50 EXTRA for parking, wow. It does make you want to stay somewhere else where you will feel valued as a guest. The facilities, not much to speak of. Unfortunately the rooms themselves have very thin walls which means you will hear next doors tv or conversations, I would expect better of a 4 Star.

beautifully decorated, very quiet rooms, lovely comfy beds, nice toiletries, friendly helpful staff

housekeeping is only every other day so we did not get this for the time we stayed other than that couldn’t fault it - location is a bit out of the way but not major

The decor of the hotel was great and the room was lovely. The bed was super comfortable too. The staff were super friendly and helpful. Location of the hotel was good for accessing downtown and the surrounding area. There were good transport links nearby for venturing further afield. We had a really lovely stay.

Nothing

The outside looks rough, but that’s just San Fran. The inside is super beautiful and clean, I loved the decor and cleanliness. The staff were very nice and helpful.

There really wasn’t much to not like about this property.

Quiet and comfortable

The area around the hotel. Can’t control the drug use and homeless, so not fair the hotel gets lower rating.

The location to the venue- Regency Ballroom was in walking distance. There was also food downstairs and private parking (for a fee.)

I don’t like having to pay for parking. I feel as a guest of the hotel it should be included.

the property was beautiful, well maintained and staff was friendly .

Parking. We were told there was parking but when arrived they said it was full. there was no on street parking available and had to drop off partner to check in and then we where given directions to a parking lot close by.

Clean nice hotel and rooms; the staff is very accommodating, friendly & helpful; also nice to have a restaurant on the property so you don't have to travel far for a meal; it was good to have a secure place to park your vehicle; & it was the perfect location for us, right across the street from my medical appointment at CPMC.

The beds were not comfortable at all; there is no place to park while you check-in; the $50.00 fee to park seems a bit high when you've already paid to stay on the property; and the homeless people hanging out in the alley were a bit unnnereving.

I had a love one in the hospital, so the hotel was across the street therefore it was very easy for me to go back and forth to be with my love one. I also appreciated one of the staff there who helped me get a good rate for staying there. This helped out so much especially when you have a love one in the hospital! I will definitely stay at this place again.

Had to pay to park car on property.