Room was clean, temperature in room was great; good selection of breakfast items. Our room was quiet, had a good view of the river, as requested. Hotel was close to attractions and downtown.

Parking is limited on site, the hotel was booked to capacity- and parking costs an extra charge. The parking garage is narrow, doesn't accommodate extra large vehicles easily (almost everyone had an extra large vehicle). If you come back after 6 PM from sight seeing you may not get a spot; or a spot that your vehicle will fit into. Better pillows needed; too soft. Better chairs in the room are needed. Desk chair reclined way too far back. Additional chair-chase lounge with one side arm not practical for the room.

Breakfast was wonderful! Guadalupe prepared a great tasting breakfast everyday we were there. The front desk was always pleasant and responsive! We requested a shower chair for my husband and the front desk said they couldn't locate one BUT they ordered one for us! What?? Amazing! It was there within 30 minutes! Our dog loved being there and her morning walks along the River Walk everyday was beautiful. Loved our balcony facing the Animas River. It was quite and clean. Housekeeping cleaned our room once, at our request, and did an awesome job! Planning on staying here again with our grandkids next time!

Don't think anything can help the bugs and flying critters at night. Could not really sit on balcony at night because of them. BUT, that is nature! Mornings were great on the balcony.

Very nice to have the hotel next to the river and have a room with a balcony and river view. The room and bathroom were a good size and well set up. There were a good selection of breakfast items a nice seating arrangement with big windows or the option of sitting outside. There is also a secure underground parking available.

The river trail is disrupted just past the hotel. It would be nice if the city could have this completed to have a nicer way to get to the traffic signal to get to town, train, etc.

We had a fantastic stay at this hotel! The location is unbeatable—right on the river and just a short walk to the historic downtown and train station. The rooms were clean, modern, and well-maintained, making it a comfortable place to relax after exploring the area. The free breakfast every morning was a great bonus, with a variety of choices to suit any taste. Highly recommended for anyone looking for convenience, comfort, and a touch of charm!

Great location

Parking fee was not transparent and not included in the price when I booked on Booking.com. This is the second hotel that I've stayed at in the past year that had a surprise daily parking fee. I feel the parking fee is not justified if there is ample parking in their lots... just another sneaky way for adding more charges!!! Please, Booking.com, if possible also include the parking fees in the total cost (I know that most likely you were also in the dark about this added fee. I appreciate that Booking.com tries to give its users all the necessary price info if they are aware of it.

The location is excellent, on the riverfront. Walked everywhere. Covered parking garage is a plus. The breakfast had nice selection.

We received maid service daily, but often things were overlooked. Sometimes trash was not emptied, sometimes used towels were not removed (although fresh ones supplied), the floor was not vacuumed, and the counter-top not wiped during our stay

breakfast was excellent. Staff was friendly, helpful, and kind. Area is wonderful. Durango a great place and fun to visit. The narrow gauge RR ride was spectacular.

All the added on fees. When I ask what is it going to cost me, I want to know the total. An added cost of $40 plus is not acceptable-especially when you are trying to budget for a trip. I should not have to ask "are there any more charges?".

Great location to downtown and train station. Wonderful view. Safe parking. Very clean and comfortable room and hotel.

There was a problem at check in when they didn’t have my reservation confirmation, even though I had the email confirmation from booking.com. They said this is a common problem when customers use booking.com for their reservations because they don’t receive the reservation from booking.com to confirm it in their system. We waited with all of our luggage in the lobby for 2 hrs until they could contact booking.com to confirm our reservation. Luckily, they had our desired room still available after everyone else was checked in. This hotel made up for the stressful beginning, so I would definitely stay here again and book directly through the hotel next time.

Location ideal for trip on DURANGO & Silverton railway being a 12 minute walk from terminus plus good to get in house breakfast. Enjoyed sitting on riverside terrace in the evening. Our allocated room was directly on the busy highway but on enquiry the desk clerk changed this without any fuss. Room was large, clean, well equipped and comfortable. On site parking was an additional bonus.

Our room on first floor was a little noisy early evening.

Like the location next to the Animas River and our room with a balcony overlooking the river. The breakfasts were good and had a nice selection of food items. Also liked the covered parking with room key access.

The downtown shops and restaurants are only a couple blocks away from the hotel, but the city needs to improve pedestrian sidewalk access on Camino Del Rio as they are sadly lacking.