I liked everything about this hotel. I think it was great from the staff to the room. I bought the romance package along with my reservation and it was awesome. I really liked that they restocked you on water every day and gave us the muffins and ice cream in the evening. That really came in handy since my wife is diabetic and have sugar lows late in the night.

I wasn't aware of the deposit that I had to pay when checking in. I guess that's my fault for not researching that, but the information wasn't readily available either. I don't think it's that big of a deal though.

The pool was very warm, like a bath tub, but it also felt nice so I can't say I didn't enjoy it. Others were complaining about it though. Scharm was a great bartender who provided witty conversation and hilarious jokes. The room was nice, and the staff always seemed to be in a pleasant mood and were very kind. The entire hotel area always appeared very clean. The muffins left by the staff were a nice touch! Customer service was top notch.

Both my wife and I disliked the bed mattress. It was very firm and the springs would make a lot of loud noises. Even though the room was quiet we could hear other mattress spring noises coming from other rooms so we knew it wasn't just our bed. It was the mattress itself. Additionally, the pillows provided little to no support. Maybe give the option of a memory foam pillow or just get some cotton ones that support the head. The feather pillows are always a bad choice. The water pressure was horrible in both sinks and in the shower. It seemed to just fall out of the shower head. If it wasn't for these issues I would have given the hotel a top rating.

We loved the whole facility. From parking and the lobby, to staff, to just the overall "feeling" of the place. I'm so pleased we got to spend our vacation with you. You made us feel so welcome and pampered. Your staff is absolutely an incredible asset. Everyone we met was pleasant, warm, and helpful.

Although the stairs to the room were a little hard on us, it was still worth it since it lent to a much more private feel to our room. In all honesty, the only negative part of our stay was having to leave.

Loved the comfortability of the bed, plenty of pillows! Robes were great to have. Amazing walk in shower with great water pressure. Pool was so amazing to have. Much deeper than expected just wish we had the opportunity to make it slightly warmer than it was. Enjoyed the option of seating area and lounge with tv or bed with tv. Deck was perfect for my husband to work on a few emails. If we had stayed longer we may have used the regular rooftop pool and fitness facilities. Only item we ran into issues with was the front desk didn’t seem like there was much urgency, but they were friendly. We wanted to rent bikes at 7 am but were told we couldn’t until after 7:30 am. Come to find out it was just a key in the cabinet. Not sure if the overnight desk person was well verse in how the operation works because we were asked for our credit card and a paper was filled out to rent the bike. She called her manager and then told us we couldn’t rent because the “system” doesn’t allow the rentals until after 7:30?? Either way we ended up grabbing bikes. One seat wasn’t working properly as it was missing the adjustment handle. The bikes are brought in 3rd party so I cannot fault H2O for that.

Privacy could have been better as neighbors can look into your room from anywhere basically. Also that the doors auto locked, you have to ensure you have your key at all times otherwise you’ll get locked out of your room

This is a beautiful location, convenient to most of what Key West has to offer. The facility is clean and well thought out. The staff is friendly and helpful.

While waiting for our room to be ready, we went up to the pool bar to relax from our drive. The bartender was very nice but did not know how to make any mixed drinks on their menu. We had reservations for a suite with plunge pool, but they did not have it listed on their side of the reservation...no attempt to make it right was offered. There were a couple maintenance items that should have been addressed before they checked us in, especially because our room was ready later than promised.

The pool on our outside patio was fantastic as well as the private garden area. Loved the outside fire pit and the back access door to Louisa St The room was spacious and very comfortable.

The last 2 days the freezer in the room would beep at least 2 times during the night which woke us and needed to be reset because of overheating. Maintenance offered to replace it the last evening and said the beeping was caused by ice built up in the back which prevented the fan from running to cool the freezer. It was late in the evening, our last night and we were tired so we declined.

It’s a lovely boutique hotel, walking distance to nice restaurants, Duval Street etc, quiet, relaxing, friendly staff, adults only, complimentary mimosas and bloody Mary’s between 11am -1pm and then complimentary wine and sangria from 1pm-5pm around the pool every day, plenty of clean towels for sun beds, nice little gym, muffins in your room every evening, chocolates left on your bed, what more could you want?!!

Nothing

This was our 50th wedding anniversary present to us. I looked on line and thought the pictures of your suites and pool were lovely. It was the quietest place we have ever stayed! So relaxing but so close to everything if you want more action. Roof pool was a great place to visit with friends and the salt water pool was just the ticket to enjoy swimming. Thank you for such a wonderful place to celebrate our anniversary.

That I had to leave and go back to reality. Ha!

The private pool attached to our suite was great, the courtyard at the hotel was really nice and the hotel staff was very freindly and pleasant. We really enjoyed our stay here and will stay here again when we return to Key West without our children.

Cant think of anything so I would say there was nothing we didnt like.

The room was awesome!! Check-in was great...explained everything about the room, etc., cleaning staff was so friendly and kept everything straightened up and bed linens changed daily. Rooftop pool was clean, there was a nice variety of music and our bartender (Hamza) was awesome!! He took such good care of us and we enjoyed the conversations we had with him.

we loved everything!!