The room was fantastic, overall the staff were very good, we felt safe and the decor was outstanding.

My only criticism hence I cannot put top marks were as we were hurricane guests evacuated and trying to put a claim into BA upon our return we had confirmed with reception that we were all splitting the bill to make the claim easier. However they used the two credit cards on file hours before we were due to check out and charged them before our late check out which had been agreed and put on our bill two days prior. The receptionist was v v unhelpful and also claimed she knew nothing about a late check out despite if being put on the room charge.

Loved the free parking and the parking garage was nicely designed. The lobby is beautiful. so many nooks to gather and relax. Well designed throughout with high end touches. Great bars and Bacan was wonderful. The employees at the front desk were great. The architecture in the surrounding are was modern and fun.

It was really difficult to get ice. First time ordered ice via the in-house app for 4:00. Had to cancel at 4:15 because we were headed out. Then ordered again when we got to the room. it took a lot of back and forth on the app before it showed up. The problem was that Haven delivered and they were busy. If you don’t have ice machines then getting ice needs to better facilitated. The next morning encountered slow service at Haven. When the issue was raised to the hostess, she didn’t seem very proactive or engaged. More busy talking to one of the staff. Did not feel like there was a manager who was there to make sure things worked well.

First off Andrè’s the valet guys was the was the sweetest! It was like 2am my husband and I were exhausted and just drained and his energy just reminded us we on vacation we loved that guy so pleasant helpful and respectful. The FOOD omg I’ve been at a lot of hotel nation wide and the food was hands down the best. The front desk staff was great.

I loved everything.

Love the nespresso coffee maker, the mini fridge, comfortable beds, and the electric toilet. Excellent restaurants and beautiful art sculptures in the outdoor garden! Such a beautiful, artsy hotel and located right next to fun Boxi Park!

No ice maker on the floor. Had to call for ice. Wished there was a hot tub at the pool area.

This is a new, modern hotel. It is my second stay and it did not disappoint. It is very clean, room service was right on time and valet had my car waiting for me when I needed it. I had a busy schedule so these things are important to me. The restaurants are also very good and the decor throughout the hotel is super cool.

Nothing

The spectacular hotel, the rooms are of the highest technology and very comfortable

The woman who is from front desck of Colombian origin is very arrogant and did not answer my question. She ignores me, luckily I am a guest and I can pay for a whole year for a room!.😔 The valet parking service is terrible and has a fee of $40 per day.

Pleasant 2 night stay at this super-modern hotel. Comfy bed and nice furnishings in room and throughout the property. Food and beverages both excellent. Nice pool area and plenty of free parking available.

Tech in room a bit OTT for me. Not easy to navigate the numerous buttons should you get up during the night! Food and beverages in Bacan (the signature restaurant) and the cocktail bar although very good are very expensive, making it difficult to give good marks for value or recommend to all family and friends.

The modern aesthetic of the hotel and the rooms actually exceeded my expectations. The food was delicious but wish there were more choices for in room dining. The staff's care and speed to provided additional needed supplies was outstanding and Teresa from housekeeping was amazing

Very nice hotel with a pretty modern style and perfect rooms. Size is very good, beds are very comfortable, bathroom and shower is huge. Location is a little bit far outside but that was exactly what we were searching for. Nice restaurants in an area of up to 5 miles.

Absolutely beautiful property. Everyone was so nice and helpful. The room was clean and immaculate. The restaurants were AMAZING!!! Highly recommend !

Ordered a coffee carafe to our room and after an hour, it still hadn’t arrived. We cancelled it, but they were great by removing the charge. Honestly, it wasn’t a big deal and so minuscule but the staff were amazing.