Despite the global Microsoft security update affecting everyone including this hotel they were more than happy to extend a courteous arm at 02:45 on Sat morning. The hotel staff we dealt with couldn't do enough and all with a pleasant and warming smile. The hotel is very spacious to accommodate lots of purposes to stay there. The rooms are generous in size, ours was twin beds. To add more candles to their cake the beds, bedding and pillows are 100% out of this world warm and comfortable; and may I add, I am from the UK and I have travelled extensively and the aforementioned is one of the best I have ever slept on my only issue is that the likelihood of going back is zero% which if I had the opportunity I would have been a Marriot hotel convert already. Now for the not so good news, I am a type 2 diabetic, for breakfast I was almost ready to eat a pidgeon so I jumped for the Sausage n Scambled egg. One bite from each and i had to push it away there was by far too much salt in the food. However, the saving grace was the toast with grape jelly was very tasty and the bowl of prepared fruit was fresh and very satisfying. So all in all 9.75 out of 10 from me

Now for the not so good news, I am a type 2 diabetic, for breakfast I was almost ready to eat a pidgeon so I jumped for the Sausage n Scambled egg. One bite from each and i had to push it away there was by far too much salt in the food. However, the saving grace was the toast with grape jelly was very tasty and the bowl of prepared fruit was fresh and very satisfying. So all in all 9.75 out of 10 from me

I felt safe and staff was very cooperative

We were not having water or coffee facilities in our room. No kettle and the cleaner also forgets to place the sachets or cups. Almost 3 days we didn’t get water bottles as they were not having it.

Property was clean, nice location and restaurant had excellent food and fabulous hours.

The property should have a shuttle to drop off and pick up of guests at the mall and businesses in a close vicinity.

The staff did a good job under difficult circumstances. The credit card system was down and they had to do things manually and handled it extremely well.

We didn't have a chance to explore all of the amenities due to the software problem that was out of the hotel's control.

The staff throughout the hotel were fantastic. From the folks at the front desk, the ladies in the bar and grill, to the valet parking fellows, the service and care were so pleasant, cheerful, and efficient. Thoroughly enjoyed my stay!

Not a thing.

Very good and delicious and the location is serenity. The receptionists were cheerful and welcoming, likewise the waiters and waitresses.

Dogs barking to disturb peace and scaring

The breakfast and the waiter and waitress are very good and commendable. The rooms are always cleaned

Some room occupants were there with their pets exp dogs are scary

The location... Across the street from Lenox mall. The Staff was excellent 👌🏽

There wasn't any place to eat really close to the mall.. I know Houston's down the street is gone but..🤷🏽‍♂️😄.

Excellent customer service, the staff goes above and beyond. I'd especially like to callout Alicia at the front desk and Keisha in the M Club. Thank you so much for your extra efforts, I'll definitely be booking at this location in the future. This kind of support makes my business trips a breeze!

The delicious dark chocolate brownies in M Club didn't come out until 1pm ...freshly baked from the kitchen :-))

Beautiful stay and the attached mall was a major

Staff was NOT FRIENDLY. Hotel staff asked a group of us to move because 2 drunk men at the bar didn’t like gays and black people.