968 reviews
From
$1218396 South Main Street, Helen, 30545, Georgia, United States
968 reviews
1/57
From
$121Free parking
Indoor swimming pool
Free wifi
Air conditioning
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Terrace
Looking for a cozy retreat in the heart of Helen, Georgia? Look no further than SureStay Hotel by Best Western Helen Downtown! This charming 3-star hotel is located just 0.3mi from the city center, making it the perfect base for exploring all that Helen has to offer.
Step inside and be greeted by the warm and friendly staff, ready to ensure your stay is as comfortable as possible. With 968 reviews, it's clear that guests love the exceptional service provided here. The hotel offers a complimentary breakfast to start your day off right, preparing you for adventures in the surrounding area.
SureStay Hotel by Best Western Helen Downtown offers a range of amenities to make your stay even more enjoyable. Take a dip in the indoor swimming pool, relax in the garden or on the terrace, or explore the nearby golf course for an additional charge. The hotel is also pet-friendly, so you can bring your furry friends along for the fun!
With prices starting from just $121, SureStay Hotel by Best Western Helen Downtown is the perfect choice for budget-conscious travelers seeking a comfortable and convenient stay in Helen, Georgia.
After a day of exploring Helen, Georgia, guests can take a refreshing dip in the indoor swimming pool at SureStay Hotel by Best Western Helen Downtown. Whether it's summertime or the colder months, the pool is available all year round for guests to enjoy. And for those who prefer a little warmth, the pool is heated, ensuring a comfortable swimming experience.
At SureStay Hotel by Best Western Helen Downtown, guests have the convenience of multiple payment options. Cash is not accepted, but a variety of credit card options are available. Accepted payment methods include Diners Club, Visa, American Express, JCB, Discover, and Mastercard. With these flexible payment options, guests can choose the method that works best for them.
When it comes to room choices, SureStay Hotel by Best Western Helen Downtown offers a range of options to cater to different needs. The spacious King Suite with Spa Bath is perfect for couples seeking a luxurious stay, while the Double Room with Two Double Beds is ideal for families or friends traveling together. For those looking for something extra special, the Deluxe King Suite with Balcony provides a charming space to relax and unwind. With a variety of room types available, guests can find the perfect accommodations to suit their preferences.
SureStay Hotel by Best Western Helen Downtown strives to provide a comfortable and convenient experience for all guests. From the inviting indoor pool to the flexible payment options and diverse room choices, this hotel is the perfect choice for budget-conscious travelers seeking a cozy retreat in the heart of Helen, Georgia. Book your stay today and make the most of your time in this charming destination.
Closest airports
Toccoa Airport
25.6miAthens-Ben Epps Airport
56.8miFree parking
Indoor swimming pool
Free wifi
Air conditioning
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Terrace
Garden
Private Bathroom
Parking On Site
Show 6 photos
Suite, Fireplace, WhirlPool
1 King Size Bed
1 Sofa Bed
Balcony
Refrigerator
+
More details
Show 6 photos
Standard Room
+
More details
Show 4 photos
King Room, Accessible
1 King Size Bed
485 sqft
Refrigerator
x10
+
x6
More details
1 King Bed, Non-Smoking, Microwave And Refrigerator, Flat Screen Television, High Speed Internet Acc is 484 square feet and includes a king-size bed 150-183 width.
Show 6 photos
Suite, Balcony, Fireplace, WhirlPool
1 King Size Bed
Microwave
Refrigerator
Non-smoking rooms
+
More details
Suite-1 King Bed, Non-Smoking, Whirlpool, Fireplace, Balcony, Microwave And Refrigerator, Flat Screen Television, Continental Breakfast
Show 10 photos
King Room
1 King Size Bed
325 sqft
Private Bathroom
+
More details
Show 6 photos
Suite, WhirlPool
1 King Size Bed
1 Sofa Bed
Microwave
Refrigerator
Non-smoking rooms
+
More details
Suite-1 King Bed, Non-Smoking, Whirlpool, Flat Screen Television, High Speed Internet Access, Microwave And Refrigerator, Coffee Maker, Continental Breakfast
Show 10 photos
Suite
1 King Size Bed
485 sqft
Private Bathroom
+
More details
This air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower. This suite features a tea and coffee maker, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.
Show 10 photos
Deluxe Suite, Balcony
1 King Size Bed
485 sqft
Private Bathroom
+
More details
This air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower. This suite has a tea and coffee maker, heating, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.
Show 10 photos
Room - 2 Double
2 Double Beds
325 sqft
Private Bathroom
+
More details
2 Double Beds, Non-Smoking, Microwave And Refrigerator, Flat Screen Television, High Speed Internet is 484 square feet and includes 2 double beds 131-150 width.
Show 10 photos
Room - 2 Double, Accessible
2 Double Beds
325 sqft
Private Bathroom
x10
+
x6
More details
Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking, Continental Breakfast is 484 square feet and includes 2 double beds 131-150 width.
Show 5 photos
Suite, Jetted Tub
1 King Size Bed
Spa tub
Free wifi
Microwave
Flat-screen TV
+
More details
8.2
968 reviewsFrom
$121Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇺🇸
Richard
8.2
8.2
Central location to restaurants and activities in Helen. Friendly, helpful staff. It was very nice that attractions and restaurants were open, even late into the evening on Sunday.
Though we enjoyed Helen very much, we would never return on a weekend in the summer. The traffic (both cars and people) was extreme. During the week during the Spring or Fall - much better time for rest and relaxation. The floor in the room needed attention. It was unclean and gritty.
🇺🇸
Nancy
10
10
Breakfast was good, location was also good-within walking distance to many shops & restaurants.
Parking for handicap not good, it was just a regular spot with a handicap icon. It needs to be a true handicap spot with larger area. Our van is a conversion van, meaning it has a side ramp to deploy for wheelchair to exit. Could not exit or load wheelchair if parked in this spot. Both nights there we had to pull out of spot to load due to a vehicle in next parking spot.
🇺🇸
Morgan
8.2
8.2
The property is the perfect walking distance to all the shops and restaurants. It was nice and quiet, the receptionists were kind, and our AC was nice and cold. There were also plenty of towels for us and the toilet paper was wrapped up and brand new.
The door had a crack in the opening which had a breeze sort of come through and made me feel a little less safe. The window curtain was difficult to keep closed, same with the bathroom door.
🇺🇸
Stacy
9.1
9.1
The value, close to everything we wanted to see in Helen. They let us check in a little early. My husband had a medical emergency on the morning of July 14th and the staff was very concerned, helpful and quick to get us help. They said we could stay past check out if we needed to make sure my husband felt better. Thank you so much, we appreciate everything they did!
The floor in our room 226 was dirty
🇺🇸
Bettina
10
10
Great Staff. I am hoping to get a free stay next time I am in Helen. Just kidding, but not really. Excellent breakfast! Staff are all very competent. Very nice.
Nothing really. Your poor staff had a bad interaction with Amy Coleman, but I hope that gets resolved quickly. I think Amy had too much to drink and doesn't really seem to care about his children.
🇺🇸
Tara
8.2
8.2
We loved the heated pool and our kids tuckered theme selves right out. The property is in a great location too. Funny thing is my husband and I stayed in this hotel 25 years ago when we were dating, and then stayed there with our kids (13 and 8) in April 2023 on family vacation. Full circle!
The room smelled a little funny. Not bad but musky kinda.
🇺🇸
Linda
8.2
8.2
The room was spacious, comfortable and clean. The location was excellent for exploring the town of Helen for food, shopping and entertainment.
The night staff should have intervened and quieted the noisy guests that decided to use the pool during the night. There should be posted and enforced guidelines for “Quiet Time”.
🇺🇸
Aida
10
10
Just we hope they do the beds every days we sleep there 4 night and only one they do the rest of the time they put clean towels up to the bed and that it
One of the nights we can't sleep so well because outside is somebody running hard in the hallway and the toaster for bagels is broken
🇺🇸
Jamie
8.2
8.2
Check in was smooth and super friendly. Location of hotel is in the middle of everything. Room was clean and beds were comfy. Staff also accommodated us for a late check out.
Breakfast. There are no hot options for breakfast. Some breakfast sandwiches and waffles for the toaster or microwave. However; milk, cereal, juice, coffee, etc are available 24 hours.
🇺🇸
William
10
10
Literally right in the middle of town, on front street. Perfect location, everything within walking distance, from tubing, to bars, restaurants, and shopping. Staff was very welcoming. Pool was heated. Was definitely hesitant before arriving due to the fact it was a motel. But now, I would definitely recommend/stay here again.
Attractions
North Georgia Zoo
9.5miAttractions
North Georgia Zoo
9.5miAirports
Toccoa Airport
25.6miAthens-Ben Epps Airport
56.8miLocation
IndoorFeatures
HeatedAvailability
All seasonFree parking
Indoor swimming pool
Free wifi
Air conditioning
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Terrace
Garden
Private Bathroom
Parking On Site
Activities
Golf course
Hiking
Bathroom
Private Bathroom
Food & Drink
Snack bar
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Invoice provided
General
Air conditioning
Convenience store on site
Designated smoking area
Facilities for disabled guests
Family rooms
Heating
Non-smoking rooms
Smoke-free property
Internet
Free wifi
Outdoors
Garden
Outdoor furniture
Terrace
Parking
Free parking
Parking On Site
Physical distancing
Cashless payment available
Safety & security
CCTV in common areas
Fire extinguishers
Key card access
Smoke alarms
Safety features
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Spa
Beach chairs/Loungers
Indoor swimming pool
From
$121Check-in
From 15:00
Check-out
Until 11:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 21
Parking
Free public parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 15 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Cash
Diners Club,
American Express,
JCB,
Discover,
Mastercard,
Visa,
Carte Blanche
This property does not accept cash.
What are the check-in and check-out times at SureStay Hotel by Best Western Helen Downtown?
The designated check-in period at SureStay Hotel by Best Western Helen Downtown begins at 03:00 PM. As for check-out, it's before 11:00 AM.
Is vehicle parking offered by SureStay Hotel by Best Western Helen Downtown?
Yes, there is parking available at SureStay Hotel by Best Western Helen Downtown. The hotel offers free on-site public parking, and no reservation is required.
How much does a stay at SureStay Hotel by Best Western Helen Downtown cost?
SureStay Hotel by Best Western Helen Downtown has a starting price of $121 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.
Which room categories can I book at SureStay Hotel by Best Western Helen Downtown?
The SureStay Hotel by Best Western Helen Downtown offers a variety of room options. They have King Suites with Spa Bath, Deluxe King Suites with Balcony, King Suites, Double Rooms with Two Double Beds, and King Rooms. All rooms are non-smoking and have a room size of either 484 sqft or 323 sqft. The beds available in the rooms are either King size or Double beds. Occupancy ranges from 2 adults to 4 adults, with accommodations for 1 child in each room.
What activities does SureStay Hotel by Best Western Helen Downtown offer?
Guests at SureStay Hotel by Best Western Helen Downtown can enjoy their time at the hotel by making use of the leisure amenities available. They can relax and take a dip in the indoor swimming pool, which is heated for their comfort. Whether it is summer or winter, the pool is available for guests to enjoy throughout the year.
Additionally, guests who are interested in outdoor activities can make use of the hotel's other amenities, such as the golf course and hiking trails. The golf course provides a scenic and enjoyable experience for golf lovers, while the hiking trails offer opportunities to explore and appreciate the natural surroundings.
For those who prefer lounging by the beach, the hotel also provides beach chairs and loungers, allowing guests to soak up the sun and enjoy the beach-like atmosphere.
Overall, guests have a range of leisure amenities to choose from, whether they prefer to relax by the pool, engage in outdoor activities, or simply chill out on the beach chairs.
Does SureStay Hotel by Best Western Helen Downtown feature a pool area?
The hotel has one pool available called Pool 1. It is available all season and is located indoors. The pool is heated for the guests' comfort.
Does SureStay Hotel by Best Western Helen Downtown accept credit cards and cash payments?
SureStay Hotel by Best Western Helen Downtown does not accept cash payments. They do accept credit card payments, including Diners Club, Visa, American Express, JCB, Discover, Mastercard, and Carte Blanche.
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