Location, it’s in China Town. Great restaurants and parking available

Nothing much to dislike, I mean it’s not the Kimpton and there’s a little peeling paint, very little in the corner of the room. But the bed was clean, it didn’t smell it was spacious, I mean tons of space, clean bathroom, staff was very friendly, lobby was nicely decorated for the holidays and it felt very warm and inviting when you first walk in

I always stay at Chicago south loop I love the location, easy access to the freeway, I love love love the free parking. I love the room sizes. For the most staff courteous. Facility is nice but could use some updates which heard were coming.

Old smell, dull look, empty vending machines

The location was ideal for us; the young lady who checked us in was very sweet. The beds were comfortable! For the price paid, I cannot complain

For the price paid, I didn't complain and would not have - but you asked: Breakfast - offered all carbs, except a hard boiled egg so if you are on a low carb diet, that would hard. OJ ran out also and we were there at 845. The evening front desk lady got into a fight in the parking lot - screaming and yelling and cursing - not sure at a guest, employee or friend. This frightened my granddaughter and she wanted to leave.

Hotel is located at at State & 26 Street. One bus on State Street, with bus stop 100m away from the hotel, takes you to the tourist attractions at Navy Pier. Virtual kitchen located about 400m away - place your order, walk over and pick up. Exceptionally convenient and cost effective. Staff was exceptional. One day, my family and I needed to get on the bus to go to the tourist attactions. The hotel could not make change for the bill that I had. So, the manager personally gave me $7 so that our family could get on the bus and we could have our money broken into smaller bills at the tourist attraction. EXCEPTIONAL service which exceeded my expectations. Upon reading the various reviews in advance of booking, I did not know what to expect. But the hotel was great. Room was large, clean and well furnished. Shower always worked. Soap and shampoo dispenser were always full. And room was cleaned daily and very well by the cleaning staff. I would highly recommend this hotel. We enjoyed our sta.

Not much.

Location was awesome, specially if you love Asian food, China town is less than a mile away. I was a solo traveler and I felt safe at this hotel at all times. I slept so good, first thing I was greeted with entering my room was the smell of clean, it was a little cold but that’s how I like it, other than that you can always turn off the AC. I had everything I needed, I enjoyed the showers and big tub. Front desk clerks were nice and helped me in anything I needed, specially this young man, he was so very kind!, and accommodating. I wish I could’ve stayed longer. There is a coffee machine in the room, coffee was good, rooms are very spacious, I had a very peaceful stay.

The room was a little dark, one of the lamps didn’t work but that was very minor to me. I loved my stay.

Fabulous staff! I appreciated them having a sense of humor during check in. They were helpful and gave directions to nearby food. Allowed us an early check in huge help. Overall hotel was nice and easy to use and get around. Easy parking as well.

The room though nice was clearly not cleaned with detail. The shampoo's were left behind and not switched out. Your could tell they were pre used and almost empty. The carpets had a few major stains that might have been able to be cleaned better. The carpets were not vacuumed, in the main walking areas it was very obvious. We didn't complain however a hairdryer was dropped off and we showed the woman who brought it so they could be aware.

You cannot beat the combination of location and price. The area is safe, and the hotel is a short walk from Chinatown and the most iconic CTA station in Chicago (Cermak-McCormick). This is perfect if you're having to drive into Chicago for your stay - park in one of their two spacious lots and walk/use the train to get to downtown. Don't overthink it. The train system is incredibly intuitive and safe, and you won't have to stress about Chicago traffic/parking. The rooms are clean. The sheets and towels are fresh. Met all expectations. I was excited to book this hotel because the only negative reviews were about "rude" staff, which are normally bs reviews anyways. I interacted with multiple members of staff and a security guard while checking out, and everyone was incredibly kind. 10/10 service - attentive, quick, and kind. Also, checkout is SUPER easy - just drop your keycard in the checkout box on the counter and leave!

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After reading other reviews I was worried and had low expectations and was plesantly suprised. We were here on a Saturday and there were plenty of open spots in the parking lot so that we could come and go as we pleased. The room was large and the beds were comfortable. The staff was very friendly.

One of the walls in the bathroom was crumbling onto the floor. The water pressure was bad and the water in the tub/ shower did not drain. There was a roku attached to the TV but no way to plug it into the wall. There is nothing right there to get supplies or food but it was close to Chinatown.

I liked that the front desk staff was very responsive whenever I placed a call. The room was very spacious and well-stocked. The air was working perfectly, and the room didn't have that old, dingy smell to it that most older hotels and motels have. The TV selection was great too. I loved that I could log into my streaming accounts to watch tv. The wifi had strong connection as well.

I didn't like that the elevator closest to my room was out of service. I had to walk all the way around to the other end of the hotel to catch an elevator. Also, my original room's tv system wasn't set up and was missing equipment. However, the accommodated me and moved me to another room easily, which was much appreciated.

Staying in Chicago is always an adventure. South Loop exceeded my expectations. The fact that it had free parking was amazing. Typically, you always have to pay for parking. The room was better than I expected for the price. Most rooms around Chicago charge for parking and were double the price. I would definitely stay here again if I was in the area. The room was big, and the beds were comfortable

I wouldn't say it is necessary bad, but the bathtub was very deep which made it difficult for husband who has issues with his hip to get into take a shower. It would be an awesome tub to take bath in.