Room #2402 for three nights: Queen room (one bed) with microwave and fridge and a lovely view of the river looking mostly west. Good sized clean room with carpet, small but efficient bath with a step-in shower and low profile toilet. Soft but comfortable bed. Room has extra lighting, desk, lounge chair, charging station. Kitchenette has small sink, single cup coffee maker with 3 coffee pods in addition to microwave and fridge. Closet with hangers, iron and board. Somewhat narrow hallways. Hand sanitizer by elevator. Chilled water station on floors 11-24. Both valet and self-parking are available. Self-parking is at 20 East Randolph, about 2-1/2 blocks away and comes with unlimited in/out privileges. Front desk staff are friendly and helpful. Will call for a cab by request. They have locked luggage storage. Access to the building through a rotating door flanked by traditional doors. Several lounges on the first floor one in reception and others towards the back of the entry. Close to many things: 12 minute walk to the Art Institute, 15 minute walk to the Museum of Contemporary Art, convenience market across the street, easy walk to the RiverWalk.

Only one elevator to the upper floors (11 and higher) which was incredibly frustrating especially on the weekend when traffic is high and there are more people in the hotel. The 2nd elevator has not been in use for some time given the semi-permanent sign displayed by it. Suggest asking for a lower room. Surprisingly there was no hair dryer in the room. Assuming I could have called and asked for one. It would be nice to have an in-room safe.

I was lucky, the view was incredible. I was booked into a room on the tower with a window which directly overlooked the river, and it happened to be a perfect evening sunset. The room itself was great. Even though it was tight, (the foot of the bed is very close to the window which makes getting past it tricky if you're larger) the room managed to fit a lot of useful items like a microwave and mini fridge AND a kitchen sink.

I imagine the space would be very tight if you were larger than I am, or travelling with more people. As it was, the room fit me and my bag snuggly but I was travelling light. At the time of my stay, their computer system was down but the helpful staff patiently worked with everyone to get things moving as well as they could.

The location of the hotel is excellent, and we took a room with a view, which was fantastic. The hotel is located in the very heart of the city and everything is within a walking distance. On the second floor for the guests is available coffee machine that can be used at any time. The coffee was excellent. One can fill a bottle of cold water as well. On our floor we had a machine for free water with free bottles. One more amazingly surprising detail was the movable shower. It is so very rare to have this type of shower anywhere in the US! The bathroom was with excellent light and plenty of quality towels. The photos were taken out of the window.

The room was not cleaned after two nights, on the third morning I asked for cleaning, and three hours later it was not taken care of. I had to ask again for new towels and cleaning the trash bin. The room was a bit too noisy, as it was above the boulevard. However, this was not a problem, having such a great view day and night.

great location (next to the river walk, opposite the Marina Towers, close to some very good restaurants, but also to a 7/11, close to the Architecture Foundation, the Art Institue & Millenium Park) view of the Chicago river from my window, nice staff, easy and fast check-in, check-out my room had a decent desk (good to work at, with many shelves & plugs) free water bottles (as many as you need)

even on the 22nd floor you could hear the noise (music) from the river boats my bathroom was tiny + looked old (paint on the wall, old tiles, shower curtain) and the closet I had was defintely too small (room for 1 carry-on luggage only, no shelves, few hangers). WLAN was very weak in the morning and in the late afternoons

I had an excellent stay at the Club Quarters Hotel. The staff was warm and friendly, providing exceptional service and helpful recommendations. The room was immaculate, with modern amenities and a comfortable bed. The hotel's fantastic location allowed easy exploration of nearby attractions, and the Riverview was stunning. Prompt updates kept me informed about local events. I received a complimentary room upgrade with a kitchenette, making me feel right at home. The luggage locker service was convenient for my last day. Overall, my stay exceeded expectations, and I highly recommend the Club Quarters Hotel to anyone visiting Chicago. I can't wait to return!

Nothing!

The room was very stylish, modern and clean. I appreciated the microwave and mini-fridge which allowed me to buy some things for breakfast the night before at the 7-Eleven. The Chicago River view from my room on the 20th floor was amazing. It was also an excellent location to take an architecture cruise in the morning. All four boat companies were within two blocks on all sides of the Michigan Avenue bridge.

I booked the Club Quarters Hotel which is the upper floors of the building however I used the auto-check in in the lobby and was assigned a low floor in the River Hotel. A return to the lobby to see a real person fixed the error quickly.

very convenient location of the hotel! Everything is nearby!

I was met by a very unfriendly woman at the hotel, she was not happy that I arrived ahead of schedule! although at Buking from the hotel they asked me to clarify the time of check-in and check-out time convenient for me, and I indicated it. Therefore, I was sure that I would not have problems with time at the hotel. On Buking I chose a large bed, at the time of my arrival there was no large bed and I agreed to this option. But I was sure that the cost of this room would be cheaper and I would be compensated for this amount. For some reason, the difference was not returned to me for the room!

Location is wonderful, right next to the river and a great spot to make homebase when wanting to visit downtown Chicago. The hotel is clean, has what you need, and the staff was courteous and helpful.

The only real drawback is that the rooms are very small. If you need a lot of space or plan to spend a lot of time in your room (why would you?) then possible another place would better suit you. For me, this Club Quarters offers what I need so that is why I have stayed there the last 4 times I was downtown. I am all about location and convenience and that is what they offer.

Excellent location Best value for money in Chicago Extremely helpful and friendly staff (I am looking at you Ronnie!) Liked the Gym! Nice coffee and work rooms at the second floor Would definitely come again

The hotel is getting old and hasn't been renovated for a while. Still everything is comfy and functional and I prefer it this way as I rarely come back for more than sleep and a coffee. PS. I am not used to American TV but Fox News in the Gym TVs felt like an attempted brainwash

The room was clean and comfortable and was a good size. The location was great, close to everything. They had a little area with tea and coffee and comfortable chairs where you could sit after checking out.

My room did not have a window to outside which was very disorienting. I checked in very early in the morning and they wanted to charge me $50 to have my room early (it was cleaned and ready to go already). To me this is just a rort as the room was sitting there unused, it wouldn't cost them any extra to let me have it. Luckily another staff member intervened and just gave me the room. But a poor, money-grubbing policy which marred the beginning of my stay.