Room was clean. Breakfast room was clean and well stocked during breakfast hours. We enjoyed chatting with Charles during our wait for an Uber. The staff were all very friendly. I would definitely stay at this hotel in the future!

I do wish that coffee and tea were available after breakfast hours. However, I was grateful for the infused water being available after hours. Our room was as quiet as it could be in a busy city. I don't think any hotel in downtown Chicago is going to be totally quiet. Horns honking and emergency sirens during the day and night. Also, a little bit of a rattle coming from the heat register when the heat kicked on.

I loved the friendliness of the staff and the location of the hotel as well as the cleanliness of our room and the lobby.

The mattress and pillows were not good at all, we had back pain throughout our stay. They need to be upgraded. Breakfast was good but could have more fruit selections.

The hotel was conveniently located downtown Chicago. I was pleasantly surprised with how clean everything was. I can be pretty germophobic when I travel but I did not feel grossed out staying in this hotel. The breakfast area was great! Very spacious. The options were okay. The texture of the eggs was a bit more weird than other hotels.

The lighting was not very bright. Even with all of the lights on, it still felt very dark in the room. I think one additional light would have been helpful!

it was very close to things to see in the area. Riverwalk was walking distance and Mag Mile was right around the corner

I didn’t like my view at all from my room. I heard the garbage/recycling trucks outside the window and no sunlight

All of the staff we interacted with were very nice, positive, helpful and accommodating. The hotel is in great shape and a solid value (at least in March). The free breakfast was wonderful-there was a lot of variety of food including eggs, bacon/sausage, waffles, fresh fruit, yogurt, oatmeal, granola, coffee, several kinds of juice, etc. The location was amazing! Two blocks from the Magnificent Mile and a short walk to Navy Pier.

I'm hard-pressed to find much I didn't like. That being said, I would really prefer fresh scrambled eggs and also having turkey breakfast sausage at every breakfast.

Everything was perfect except for the front desk lady who attended to us upon our arrival, she was not really courteous and did not even greet us with a smile. I believe staff who are manning the front desk should be approachable and very hospitable because they are the face of the hotel. Despite that, I would like to commend the guy who was at the front desk (i forgot to get his name) before we left and during our stay he was able to assist us and was very accommodating. Thank you from the bottom of our hearts….please continue to serve your customers with utmost care and courtesy.

Guests have varied selections from cereals cold and hot with from milk and over ten toppings and nuts .. kinds of bread covered with proper implements and toasters and jams, cr cheese butter.tray of fruits small fridge of all kinds of milk and yogurts....juices,h2o dispensers…coffee, 3creams dispensers, and box of sm creamers, Br n wh sugar packets, stack of big paper n plastic cups….section of covered 4 types of hot dishes- scr eggs,meat vegg patties, bacon.. mound of hard bld eggs; s/o catsup on the side….bake ur own plate size waffle w measured prepd product… Corner for sp fork n knives, plates n big napkins. AND constant replenishments ( nothing goes empty) and cleaning of surrounding down to the floor.of uniformed friendly staff…

On first floor.. help to get a cab.. maybe a flshing red light to swith on and of will solve the need.. small well located priced competitive hotel w friendly staff and help with even quick good Xerox need…

Location was very good, Room was great in size and comfort, cleaning was good. Breakfast was excellent. staff were friendly and helpful

Nothing

Breakfast hot items was nice, great job keeping food restocked and place cleaned, staff always brought towels when asked. Could walk almost everywhere

There was a hair in our shower ther was there the duration of our stay, toilet flush was so strong there was flush back (toilet water splashed you if you were too close. Our new fridge didn’t get that cold. Also to no fault of the hotel the amount of people who skipped the hand sanitizer at breakfast was alarming

I had a corner King room on the 5th floor. Bed was comfortable & pillows great! One corner had the vinyl floor coming up but room was very clean & stocked with linen, shower gel, shampoo & conditioner. Small coffee maker. A bit of street noise but I’m a city girl so no problem. Breakfast was varied hot/cold & plentiful. Great coffee. I wish they’d had fresh fruit besides bananas. Staff was very friendly & professional.

WiFi was spotty.