Convenient location near to Allstate Arena where we came to attend a concert. Mariano’s groceries and Fashion outlet also within convenient driving distance. Spacious room equipped with microwave and fridge and coffee maker , easy for making simple meals. Hotel has its own bar and restaurant with late evening meals too.

We did not seem to be welcomed in visiting the bar at the hotel after we returned from our late evening night out at a concert. Perhaps it’s near closing hours of the bar (midnight) as we visited the hotel bar around 11:30pm. Anyways, eventually we were efficiently served with our drinks and we managed to chill out a bit quickly before it closed.

We had a clean and cozy room, a good size, and a comfortable bed. It wasn't really quiet, but there was a beautiful view of the sunset. Aircraft noise didn't bother us. The staff was very friendly and helpful.

The location is convenient - just two train stops from the airport. But it was tricky to walk to the hotel from a train station. The hotel's site says: "This hotel is a 4-minute walk away from the Blue Line Metra Train Station." But how to walk, which direction, it wasn't clear. And it wasn't easy to go with bags. They could at least print out a route and add it to the description. Not everyone comes by car.

Our stay was super comfortable. Great location, with blue line just 5/7 min away. Very helpful to have shuttle bus included.

Shuttle bus does not come to the international terminal unless you call in advance. The trouble is quite often international travellers don’t have working phone line and you can’t message/call using Internet (via WhatsApp for example). We wasted nearly two hours waiting for the shuttle because no one responded to our messages. If we knew this earlier we would have just used the train.

Check in was easy and front desk staff was personable/friendly. I didn't need much in ways of service, and found my room very pleasant and clean. The decor was stylish and contemporary. Nice job.

Everything was great. No complaints here One thing that isn't hotel related, however. I called as I was leaving for my drive to Chicago just to confirm my room. I was asked if I wanted to become a member and when the promotion agent came on, I was offered a trip but needed a deposit right then. I was in the midst of rush hour traffic and couldn't provide CC info right then. I was interested and asked if we could discuss later or could be sent info, but she said it had to be done at that moment. That was not respectful of the situation and so I couldn't take advantage of the promotion. The promotion should have a window of opportunity and not be so rigid.

The room was nice with a nice view

When I got there the first room they gave me 310 the tv was not working. The maintenance guy shows up reeking of odor and tells me his assistance was suppose to fix it last week. So we got another room to 606. Then a day later we didn't realize we left 3 items in the closet of 310. Housekeeping never made them aware the items where left and it was a major ordeal getting our items and we missed our dinner reservations. The manager there is not very professional at all. He was also lacking on grooming.

Large king bed, very comfy. Nice views over city. Close to Blue line stop. Friendly helpful courteous staff (even at a check-in at 2 a.m.). Free breakfast (yay!)

Windows don't open ,so couldn't get fresh air. No milk provided in room (only 'creamer'). No instructions on how to use coffee machine to boil water for tea. No toaster/microwave in room, but obviated by free buffet breakfast (yay!). Breakfast bar had no tea.

Cleanliness, price and shuttle to the airport. Also a big plus having Bar Louie at the hotel for a convenient dinner option.

Hair dryer didn’t work. In too much of a rush to catch the shuttle to request a new one from the front desk - though I’m sure had I had the opportunity to request a working one, they would have quickly provided one.

The room seemed to be super clean and the bedsheets were so comfy as well as the pillows -- the two most importnat aspects of traveling. The other guests seemed to be of "good quality" and were quiet in the hallways. I was never woken up by any other guests.

The "back entrance" from the back parking ramp was a little dingy looking. I understand leaves blowing in but it looks like the area could use a good cleaning with some elbow grease put into it. But once I encountered the atmosphere of the hotel, I was super pleased.

A handy location, quiet, in a good area and close to O'Hare airport, with free shuttle service available. Also close to L-train to city centre (5 minute walk to station) and supermarket. In-house bar and grill is good. Good sized room that was very clean. Reasonably priced in a relatively expensive-to-stay city. We would have no qualms in staying here again.

A pity the pool is still closed - it can get hot in Chicago in summer

Staffs are friendly and professional. Room & bed are comfortable and we love shuttle services to the airport and luggages keeping there because I had to send 4 luggages before i came and they helped us get and keep them well.

I felt that the floor had dust as it didn't clean. Meals from restaurant didn't taste well and location is not near shopping malls and food services centers.