conveniently located close to Chicago’s international airport. Friendly and helpful staff. convenient and quick check-in and check-out procedure. Clean room and comfortable bed: I slept like a baby! although I didn’t use it, I also noticed a convenient and frequently offered airport shuttle service

Hotel guest parking $34 per night, which was not announced anywhere on forehand; a somewhat unpleasant surprise…. Restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at the hotel. Felt forced though to have dinner outside the hotel. Happy there was a Starbucks on site, offering at least room to sit down, both indoors and outdoors, for coffee and breakfast sandwiches.

The room was not only beautiful, but incredibly practical. Loved the closet in the bathroom, the extra towel hooks, the couch/bed/luggage table, the automatic light under the bath vanity, and even the makeup mirror. The lobby is lovely. Like having the Starbucks handy in the morning. The staff was very helpful and friendly. They managed to get me into a room before check-in time.

Only negative were the noisy doors. Not a big deal except early in the morning. They slam shut and we heard everyone leave and every ding of the elevator.

The room was large and excellently furnished; the bathroom in particular was visual peak. The desk attendant was very accommodating with my complicated payment arrangement. The housekeeper I briefly interacted with was extremely personable. The aesthetics/design in the hotel's common and private areas are among the best I've stayed at and the presence of a Starbucks on the ground floor was quite convenient.

Parking isn't included in the rate! That's just about the only complaint I have. Try not to park too far from the front, either, they lock the side door at night and the walk was super cold.

My family used long term parking at the hotel to fly overseas from O'hare. The hotel was a very nice and extremely convenient place to stay when arriving back at a late hour and not wanting to hit the road while tired. The rooms were very large and clean and nicely equipped. The shuttle from the airport was quick and easy.

The cost was high, but then everything in Chicago is.

Everything was first class. We booked last minute and they accommodated us and set us up. The room was beautiful, well appointed, and it smelled so fresh and clean. Love it here.

Only that the restaurant wasn't open when we arrived and we were too exhausted to wait for it to open. The gift shop cashier was not helpful. . . . . . . . . .. . .

I love the decor, the warm shower, beautiful public spaces and how clean it was. The bed is amazing.

The restaurant was disappointing. First my ravioli came in a broth instead of having a sauce. Then half of my order was messed up or forgotten at breakfast. It was just not a great experience.

The free airport shuttle was very helpful. And it's frequency made my trip that much easier.

I had trouble getting from the airport to the hotel via the shuttle as I arrived internationally. I faced some confusion about the pickup location and what time it would arrive.

Modern, clean and comfortable hotel with easy access to O'Hare. The double queen bed room was really spacious with plenty of room for 4 friends to share the living space and bathroom. The shower and bathroom was updated and felt luxurious.

It wasn't clear to me if the parking fee was waived/validated or if I paid per night as a guest staying at the hotel.

Very neat and clean place, at an excellent location. Staff is also very polite and helpful

We asked the housekeeping to make our bed when we were gone, but they did not. I called the front desk and they apologized and provided us with a breakfast coupon. It was a generous gesture from their side.

The location for my needs was perfect - short walk to the metro saving quite literally thousands on hotel prices in the city! Airport shuttle was great too

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that