very clean, convenient to concert location. 1 min walk across the street to the Field House. All of the staff was super nice from the moment I walked in to valet parking. The bartender, restaurant staff, front desk staff, housekeepers were very polite and courteous. The lighting in the bathroom was perfect for makeup application. I had the Salmon & Brussels for dinner and it was absolutely delicious. I felt like it was cooked with love. The morning breakfast was awesome, hot choices and fresh fruit and delicious coffee. I couldn’t ask for a better stay. next time I will stay longer so o can use the pool.

that I had to pay for parking even as a guest.

The staff from the time we walked in the door until the time we left, each and every employee went out of their way to take care of us. A gentleman name Gregory was extremely nice and helpful. As we were leaving to come home he seen us and made sure everything was fine with our stay and then invited us back this summer and was telling us everything he knew that was going on around the Hyatt downtown. We are now checking out our schedule to see when this summer we can return at his request. All We can say is what an AWESOME PLACE. Thank you for the employee's you have.

We found nothing we didn't like only thing is just wish bar area area was larger with more seating.

This hotel offered nice accommodations for our single night stay in Indianapolis. The room was clean, the facilities were safe, the staff was nice, and they were able to accommodate us on short notice.

Hotel did not offer free parking. Parking was $40 overnight in an adjacent garage. Would have liked to have direct access from the garage to the facility without having to walk on the street with our luggage.

It was very clean. For the most part. The staff was great and it was located in a great spot.

We had to park in th parking garage next door and it cost $40. We thought there should have been an smaller overnight price for guests staying at the property. Also I moved all the furniture, so the cleaning staff could see that the rooms could be a lot cleaner, by my standards. I’m an independent Contractor that cleans😉

never ate there

the towels were cheap, the kind you get at a Motel 6 or low cost motel....not the standard that I expected for the price I paid and the Hyatt product that I'm used to. Don't cut off your nose in spite of your face.....cutting costs are one thing, but don't bastardize your product offering.

Location was great. Nice breakfast

When I booked the full stay was charged and paid. When I got there they moved my room and due to their 2 systems it charged me again. There were multiple charges and credits for multiple days which is a huge inconvenience to my band account since they put holds on refunds. Every time I asked they just said it will be taken care of before you leave but my stay was Aug 12 and 13 but as of Aug 17 charges are still being taken out and then credited when it was paid in full in early July. Just frustrating.

The bed was comfortable. Nice shower. TV was large and quality picture. Very friendly and informative staff in the bar and restaurant area. Breakfast was the second best on our trip out of 4 hotels.

Room is a bit small. The couch was small like it was made for small people. I am 6' 1". Not much depth to the couch. No place to set a drink when you're sitting on the couch. Had to sign up 24 hours in advance to get your room cleaned.

The air conditioning in our room was excellent!

The reception area is extremely noisy. Could barely hear person working behind desk upon check-in. Bath towels are on the smaller size so it would be nice to have more than two. Housekeeping did not pick-up my call so had to go down to lobby and request more towels. Several other guests were doing the same.

The location was in walking distance of everything which was nice. The double blinds were nice to help block out the light, and the bed was comfortable. The staff was extremely helpful and friendly.

We did pay for a city view and the room we got was a little disappointing as there weren't many city buildings to look at and there was a lot of construction going on outside out window. With the hotel being downtown, even on the 12th floor we could hear loud music and cars passing at 2 a.m.

Accommodations were nice and we were right across the street from the concert venue. The room was quire comfortable and the check in was smooth

When there is an event, eating and bar facilities should be open longer to accommodate the desire to eat or drink afterwards. Valet Parking was very unorganized.