Very clean, rooms were very nice, breakfast was great, staff friendly.

That we got there at 2pm and they charged us an extra $50+ to check-in early. Our room was ready so why charge an extra fee to check-in? That’s ridiculous!

Airport bus 202 stops right outside the hotel while the bus stop going back to airport was just right across the street. The tram stop for bus 49, which goes to the French market, is close by. Breakfast has many choices. Although the pancake maker was not working when we stayed, there were other options available. Just an 8 minute walk to Canal and Bourbon Streets. Although walking to Canal St. via Common St., where most of the other hotels are, might feel safer especially at night. Staff at the reception desk were very helpful. The hotel also provides free luggage storage.

There were water canisters available at the lobby but did not seem to be filled up regularly.

It was comfortable for the three of us. Walking distance for food and entertainment. Each of us had our rooms and bathrooms.

The shower needs to be fully enclosed with sliding doors. Rooms need to be cooler. No free parking.

The staff (at check in desk) was very helpful and accommodating as much as possible. The location was within walking distance to our venue and the French Quarter.

I did not like the extra charge to check in early. We arrived early, our room was ready but they were going to charge us to check in. We had to drive around the city for an hour and a half before we could check in. Parking was an extra charge.

The staff was very friendly. The size of the room was nice. We flew in and used Uber when needed to get around instead of renting a car(mainly to and from the airport). The location was close enough walking distance to Canal St, bourbon street and the French quarters if you plan to walk wherever you want to go. The city trolley stop was located right outside the hotel for further transportation. I think it's $1.25 per person one way.

I usually bring my own Lysol spray and wipes and wished I would have this time. The bathroom could've been cleaner. Residue left on the countertop and in the corners and the bathtub had residue as well. The shower door doesn't cover the entire shower so water stayed on the front end of the tub which left residue towards the back of it. We didn't have daily room service so we did have to ask for towels as needed but that was ok.

Very friendly and courteous staff, spacious suites with modern interior at a great location. As a young family with a toddler we appreciate the extra space and low noise level.

Breakfast was good, but sometimes ran out of items during higher demand (e.g. bus groups) and took some time to refill.

All of the Staff was very helpful and I note that the front desk worker on my arrival the night of August 3rd, although sick, never displayed yet rendered.excellent service in a very friendly manner. Most Importantly, the manager Ms.Annie Hall went beyond the call of duty in her service of ensuring that concern and certain purchase stock that ran out was replaced immediately......I Take This Opportunity To Say Thanks A Million. I have stayed at numerous hotels in the past years in New Orleans for work, conferences etc but this was the first time in 39 years that I have ever had a Home Away From Home Experience. VERY MUCH ENJOYED

HAVING TO LEAVE

The location, the amenities. Breakfast was awesome. Chefs and staff were so friendly and awesome.

The a/c in the room barely worked. While in the living room/dining room a/c was pumping.

Our room was huge, bed was comfortable, lots of wardrobe and drawer space. Breakfast was very good for a hotel in this price range. A new hot dish choice every morning, not just the same everyday. The bus from the airport stops directly in front of the hotel and the street car is a 30 second walk away. Bourbon st is a 15 min walk. On-site guest laundry (although double the price of elsewhere) was a huge bonus to us just off an 11 night cruise. If you’re in New Orleans for a few nights, download the Le Pass app and get the very great value RTA jazzy card for public transport. $8 for 3 days. Bus, Train, ferry, streetcars. Uber wanted $50 each way for the airport.

I’m getting a little sick of hotels in America who claim they are being environmentally responsible by not cleaning your room everyday BUT all eating utensils at breakfast are disposable. Everything was plastic or wax coated paper. I’ve just spent 8 months travelling UK, Europe etc and no disposable eating ware was used in hotels.

It was nice that they rotated things, such as biscuits and gravy, tacos, etc. We enjoyed the coffee and the water, and cookies in the afternoon. We were also close to transportation. My daughter loved all the security measures they had in place, and felt very safe. I also enjoyed the fact that there was a big fridge, microwave, oven, etc. We didn't have to search for ice, either! I loved being able to do laundry. We were near the police station, but it wasn't noisy at all. I would love to stay there again!

Sometimes our card wouldn't work in the elevator. We had to have our room lock battery replaced, but they were very efficient! The neighbors next to us the last two days were very loud, slamming cabinets, after midnight, etc. It woke me and my daughter up.